David J Deschaine Roofing & Siding

Excellent work. Excellent clean up. Great customer service provided by Mr. Deschaine and his crew. They worked like a well oiled machine. They definitely lived up to their reputation of perfection.

It went well.. they were in and out.. protected my siding and shrubs.. everything was clean and tidy after.

In late March I filled out an on line application for quote with David J. Deschaine roofing & siding in Scarborough ME. After five weeks with no reply, I gave David Deschaine a call, and he answered and identified himself. I explained that I needed a roof replacement quote, and a quote for winter garage roof snow removal. Mr. Deschaine was initially friendly and accommodating. I mentioned that I estimated the roof to be approximately 20 squares. He quickly replied that 20 square(s) was too low for a colonial style home, and it should be around 30 squares and how did I come up with my number. Mr. Deschaine made this statement even though I had not told him the square footage of the home or the size of the garage. I told him that I looked up the formula online and that I would have to check my figures. Next I told Mr. Deschaine that I wanted to have reusable safety roof anchors installed on the garage roof for use during winter snow removal. Next he stated " you mean over the ridge cap?" I replied that I preferred that they be installed under the cap and properly flashed and sealed. Next I asked him " isn't that the recommended method of attachment and wouldn't that provide a better seal? At this point, Mr. Deschaine got very disrespectful. Obviously agitated, he stated 2-3 times that "He could not work with me because I knew everything. I knew about roof area and I knew about installation of reusable safety roof anchors." I replied how can you say that Sir, I simply asked you a question. Next Mr. Deschaine asked if he could call me back and abruptly ended the call. What Mr. Deshaine does not know is that I am a college graduate Chief engineer with 39 years experience with over twenty years training & experience in safety and working from heights above six feet. I may not know everything about roofing, but I do know a lot about safety. I also recently bought a roofing safety harness that shows the proper way to install a reusable roof anchor. Mr. Deschaine should consider replacing his website roofing video because not one of his workers is shown wearing a safety harness. I would expect a sincere apology from Mr. Deschaine, and he should thank me for considering his workers safety.

unknown

I used his web site to schedule an appointment.  His 'scheduler' two days before the appointment and asked to change the date; I said sure.  Scheduler called me back a few days before the appointment and asked to change it again; I said sure.  Three hours before the third appointment, she calls me back and immediately puts me on hold.  Comes back on and asks to reschedule for a third time.  I said, "no thanks, I'm clearly not a priority for him, so I'll find a roofer I can work with."  She said, "okay, sorry".

I contacted four roofers over the past three weeks to get quotes for re-shingling my house.  The other three kept the original appointments, I met with them, and I had quotes within 24 hours after the evaluations.  I don't know why Mr. Deschaine couldn't honor any of the appointments his scheduler made with me, but my experience with him was well below the average of the four. 

Dave is very professional, & his office staff is helpful & professional. He shows up on time, & returns his calls. Did a outstanding job for me. I would highly recommend him & I would use him again.
He was willing to take this small job; many other contractors did not even call me back & one failed to even show up when his office said he would.

unknown

After our recent blizzard and subsequent snow storm, I had some water leakage in my house. The roof was covered with deep snow with drifts 2 to 3 deep and had ice dams in a few locations. Somewhat in a panic I called David Deschaine's company because they had done the original roofing for the house in 2006 before I brought it. On a Sunday I used the convenient on-line appointment function on their website. Still I called Monday anyway. I spoke David, I described my problem, and the type of roof. He surprised me  by giving me an immediate quote of $499, sight unseen and set up the job for the next day. He could not pin down a time, because he could not judge when his snow removal crew would be finishing each house. This seemed reasonable, but  I was really surprised when the crew showed up late that Monday afternoon. They worked hard until dark. There was a lot of snow on the roof. There were great pile around the house, but they removed the snow that fell on the back deck. Before they left I asked about the removal of the ice dams. The fellow who seemed to be in charge said that they sprinkled them with ice melt. Although they worked hard, I think they were exhausted at the end of the day, and they may have been in a rush to finish and get home. The next day I looked around in daylight.  They missed a spot on the roof near the front door and didn't remove snow that had fallen on the front porch. Three days later the ice dams are still there and have not reduced in size. If ice melting was applied, it is not evident. The dripping inside has stopped. Although I am happy for that I worry that the continued ice dam presence may cause me problem further into the winter. I feel I got a quick and incomplete job, and certainly not worth the money I paid. With the next storm I will look elsewhere and be sure the dams are really removed.

by

One work-horse did entire large roof- effciently.  Another gentleman used my snowblower to remove fallen snow from walkways,etc.  Inadvertently, destroyed electric cord for lighting in back yard (no big deal).  Cigarette buts left in yard.  Otherwise, everything was fine.

Cost was high but service was great

.Refer to first comment.  I filed reports to the Attorney General of his conduct and failure to comply with the Maine state laws on contract work.

I liked David from David J Deschaine Roofing & Siding. It seemed like he was honest, straightforward, direct which I liked, he told me what could and couldn't be done, and I believed everything he said because I had done some research. His punctuality and professionalism were very good.

The job was done in a timely manner, although a leak was not fixed even after multiple repair visits after initial job was completed.

It was good.

We contacted  three different contractors to quote to re-roof our home.  The most expensive quote indicated a three day job.  That seemed too long.  Second quote indicated a one day job.  That seemed too fast and worrisome in terms of rushed quality.  Dave Deschaine was the final quote. I had obtained Dave's name from a neighbor who had a new roof put on in the prior year or so by Dave's crew and had been quite satisfied with Dave's quality and customer service.  For our job Dave was very professional, showed up for our bid appointment with samples so we could pick what we wanted right then and there, was able to beat the other two quotes and was able to put us on his install schedule in a timely fashion.  Dave kept in touch with us right through the re-roofing process both calling and emailing to confirm the schedule. The crew showed up as scheduled.  The crew chief called the morning the job was to begin to let me know they were on their way as he knew that I needed to head to work but that I wanted to meet them when they arrived.  The first day they re-roofed the back side of the house.  The second day the front side.  Their work was excellent.  I had some questions after the first day and Dave answered them all.  The crew left the materials for the rest of the job in a very neat and tidy tarpped package on the driveway.  We had very heavy rain the next day but the roof was fine.  The next day they returned to finish the job.  The new roof is beautiful, very trim and frankly much better than the roof that was replaced which was new when we bought the house.  Everything was cleaned up around the yard.  Dave came out and inspected the work.  During the inspection I noticed that our rain deverter was gone.  Although we did not have one in the contract, Dave personally went out the next day to get one and have it installed without an additional charge.  We have had very heavy rains since the job was completed and we are nice and dry inside.  Overall, we are very pleased with Dave's work and customer service.  He was very committed to do the job to our satisfaction.  We highly recommend him for your roofing needs.

We are pleased to submit this review for David J. Deschaine, Inc. He was very quick to respond to our initial phone call and scheduled an appointment for our first meeting. He arrived at the scheduled time and was very helpful in explaining the various products and options available to us. After we made our selections the work was quickly scheduled.
The crew arrived on time and worked very efficiently and completed the new roof installation in one day. The crew was very friendly and courteous and they cleaned up thoroughly at the end of their day.
We would highly recommend David J. Deshaine, Inc.

did not use his service

I called office on 11/2/12 and was told the only option was a $349 price that included up to an hour of roofing labor, up to $30 of roofing products as well as pictures and photos during the repair.  Was told someone would possibly be at my home on Mon 11/5 or Wed 11/7.  Did not see them on Monday, nor well into Wed 11/7, but only after we called to inquire if they were in fact coming (our credit card having already been applied).  The repairmaen showed up around 4 pm or 4:30 pm (right as it was getting too dark to see anything), however they did recap the areas that needed attention.  To my knowledge, there were no photos taken, nor was there any inspection of the foof.  It was simply getting too dark and a snow was expected over night.  Told them there was another area on back of house area with moss growing and wanted them to inspect and offer solution.  A few days later, my husband spoke to Dave Deschaine to remind him we still hadn't had anyone come back to finish the inspection and look at the moss area.  He did send someone on Tue 11/13 who looked at the roof and just said to power wash it.  So, I am left with the impression that we spent $349 for 15 minutes of work.  I do understand a minimum charge is probably in order, but this seemed so out of line I would not consider this company again.  I don't think we got our money's worth from this transaction.  In all fairness, the repairmen did (presumably) a good job recapping the missing shingles, however, I have no way of getting on the roof to check!

The  Siding and Roofing Job was completed quickly and we did meet with David Deschaine personally - Our home looks great, and all my neighbors stop and say how nice the house looks. The job was schedule in May 2012 and everything went as planned, and Jim installed the roof and siding in only 6 days from start to finish.We are looking forward to saving money on the Prodigy Insulated Siding David Deschaine recommended, and NO more ice dams with the metal roof that they insalled. We are VERY Happy with the work that was completed - It is so Beautiful, and we would strongly Recommend David Deschaine to anyone who is looking for a new roof or vinyl siding these guys are GOOD!Thanks Dave - Linda and Duane Cool - Gardiner Maine

Horrible experience!  The general manager came to give us a quote and instead tried to bully us into signing a work order and giving them a check for half of the cost of the job.  When I refused, he got really angry.  He was very rude to us.  Totally unprofessional!  Don't let these people in your home.  Also, the quote was for twice as much as other companies quoted.  No wonder he was in a big hurry to get a signature and a check!

The roof was put on very efficiently all in one day. The cleanup went very well. It was installed in the fall of 10 and then that winter I had ice dams which I hadn’t had the problem before. I called them about the problem and they said for $300 they would come and rake the roof for me. I thoughtt they were ducking the issue and I didn’t think they were taking responsibility for the problem that they caused. I raked the roof myself and can still get ice dams if it ices up during the night. This was not a problem before this roof was installed.

At the back of the house they ran a downspout from the gutter down to another downspout.  They replaced the old ones and installed new ones.  They were more expensive compared to others, but they were very professional.  We were totally satisfied.

After an extensive sales presentation in my home on all the reasons I should go with DESCHAINE , quality and guarentees etc of shingles and quality of work etc. I agreed to sign a contract with them. Decisions had been made and as a last step we went up to attic to look at  the underside of the roof. As we were leaving the attic I innocently asked "Is there any reason why  we can't  shingle over the existing roof?". The salesman, IMMEDIATELY said "we can do that and it would save you $3000 for shingle removal". We signed the agreement for the "roof over". We had spent extensive time during the presentation discussing the existing problem I had with one particular area of my roof. A problem that had bee present for 20+years, frequently resulting in snow dams with leaking in the house. With diligence, every winter, I had come up with some solutions that had prevented the ice dams and leaking, for the past 8 - 10 years and I was very eager to solve the problem permanently.
DESCHAINE  assured me I would have no  more problems and talked about the heavy ?rubber? barriers they would put extensively around all the eaves ( ie the edge of the roof)(This is my interpretation and my "terms" of the exact details of how these problems would be resolved) - but I was assured this would do it.
The night after they started the job it rained and water was POURING through the vent in my downstairs bathroom onto my newly installed laminate  flooring. Turns out DESCHAINE had installed a vent collar with a HUGH hole in it. I was concerned about the quality of workers on the job who would do such a thing.
To make a very long story shorter. With the arrival of that winter ( a harsh winter - 09-10), early on I had a VERY thick layer of solid ice on that same section of roof that was the spot of the bathroom leak and my primary area of concern. I I called DESCHAINE with concerns, I had never had ice like that - like I said - I had developed techniques to avoid the build-up of snow resulting in the ice dams. I had never had thick sheets of solid ice. DESCHAINE  response was "apply ice melt", subsequent calls conveyed that nothing I did could touch this problem that "ice melt" fell off this steep roof as soon as I applied it, etc. DESCHAINE could not have been more indifferent or unconcerned and "couldn't do anything until after the winter. I finally had to give up on that portion of roof for the ice just got thicker and thicker. As spring approached I had massive leaking affecting the four floors of my home, having to put buckets int he basement to catch the water flowing thru the walls.destroying my newly redecorated bathroom. and walls on every floor of my home. Extensive leaking on the other side of the house  as well as other areas where I had NEVER had problems occurred. And again damaging newly redecorated rooms. DESCHAINE  REFUSED to take any responsibility.  It was obvious that something DESCHAINE had done had upset temperature transference or something involving my roof.  Winter ended and finally in response to my numerous calls of upset and their assurance that they would see what they could do when winter was over they sent ?their roofing supervisor? (I don?t remember if that was the exact title he used) over. He went up on the roof and said there were several ?irregularies? in the job and he would get back to me. He didn?t ? when I inquired about the follow up DESCHAINE  disavowed ANY KNOWLEDGE of any such person coming to my home, that no such person existed!!! It was like being in Woderland. The bottom line was: DESCHAINE  refused to do ANYTHING ? ?there are not responsible for winter leaks and it was a terrible winter! And they were not at fault ? it was my responsibility to do any need snow removal?. I have lived in this house since 1987, thru many ?terrible? and worse winters & have never had problems on the east and south sides of the house. I discovered to my dismay that All of my ? guarantees and warranties were invalid because it had been a ?roof over? not a new roof. The elaborate ice barriers they were going to install "aren?t possible with  roof over?s", etc, etc. I had been told nothing of this when I asked about putting the shingles over the roof. I am 67 years old and roofing over used to be done all the time, I didn?t know it was not a good thing. EVERYONE in the roofing industry I have spoken to since this happened said ?it should NEVER have been done, they were the ones who told me my guarantees were now invalid ? not DESCHAINE! At my own expense I had to have another roofer fix my problems. As an aside, I reported this to the state and the BBB, in each case the person I spoke to ?was not surprised? I had had the problem with DESCHAINE  ? I understand this is hearsay and you may have to disallow it.
When I told DESCHAINE  I was going to report him to everyone I could, he threatened to sue me for liable. I would do anything to save people from going though the experiences with them that I did. If I pass someone with a DESCHAINE sign in front of their house I will stop to warn them. Someone warned me, DESCHAINE 's sign was in front of my house for most of the summer, because we had set for the job to be done in the fall. I didn't pay much attention because it was another roofer I knew and I just thought he wanted the job for himself. I am so sorry I didn't listen to him.
Your patrons should also be aware that, in my opinion, the BBB is very suspect also. This has been over a year ago and the details are foggy and I am not inclined to did out my records at this point. However,  I did file a complaint with the BBB, checked their records and they had unsettled complaints against  DESCHAINE , with out details.  He was still on BBB's recommended list. After filing very lenghty documents with the BBB- they passed the complaint on to DESCHAINE . DESCHAINE's  reply was simply, "they were not responsible for acts of the weather". That's it CASE CLOSED!  The BBB would continue to have them on their approved list and this would go down as one of the "Unresolved complaints". I asked that the details of my complaint be available to those inquiring. I was told that was impossible. I don't remember now where I got the indication that businesses PAY the BBB for some of the BBB's listings.
What I did learn from this, is that a BBB approval rating is questionable and that the BBB had no real concern to get this resolved.and that DESCHAINE's  response was all that was needed to end the issue.
End of story - I DO NOT RECOMMEND DAVID DESCHAINE INSTALLATIONS FOR ANYTHING!!!!!

No problems,haggle with ave one price if you canz.

We were having our roof reshingled and had solicited estimates from several companies, including Deschaine. The Deschaine representative was over an hour late arriving - though he did call to apprise me that he was running late. When he arrived, he surveyed our roof and inquired about other companies from whom we had received estimates. I declined providing that information and he proceeded to run down another company in the area and stated that they were going out of business. as part of their estimate/sale, I understood it was routine to view a dvd which I was willing to do. He insisted that my partner (my male partner - I'm a female) be present for viewing, declined to proceed and wanted to schedule another appointment when my partner could be present. When my partner got home he was furious and thought it was a sexist move. That hadn't occured to me, but I think he was right.The ball-park figure that was thrown out for an estimate was several thousand dollars more than other estimates we received.The representative anticipated that his quote would be higher given the "superiority" of their work.We declined a follow-up appointment
It should be noted that my sister-in-law had work done by this company and her roof developed a leak in an area without any prior leak-history. She had difficulty getting the company to return, though they eventually did.