Muller Heating & Plumbing

What was supposed to be a typical furnace maintenance ended up being a complete and catastrophic nightmare. We had them come and service our furnace. They ended up over pressuring our oil line and broke the line, creating our basement to be flooded by heating oil. We called them back once we realized what had happened and the owner came out, verbally claimed responsibility. He said he would call EPA to report the leak (he legally had to do this within 2 hours of the spill) . He ended up not doing it until the next morning!!! Meanwhile we called the fire department and had to have ourselves and our 4 young kids sleep in a tent that night. EPA spent well over 2 weeks mitigating the spill and tearing out rugs, drywall and even studs. Now meuller is claiming no responsibility after confirming that it was their fault on multiple occasions. I understand mistakes happen, but at least do the right thing and own it. Now it’s up to the insurance companies and what should have been an easy fix is now a long drawn out issue and our basement is still not back together. Please take your business elsewhere.

Over the last several weeks we have been trying to address our water heater leak with a replacement. Muller communication is terrible. Shockingly so. I had to call the office on 5 different occasions to get information about price/ options/ and to schedule work. I was told the day they came out that I would get a call that night...this did not happen, and they lost the pictures they took when they came. I had to arrange to be out of work for this visit. 3 times I was told I would be contacted with information, and never got a call. Twice I was told I would get an email with details, and did not. Then at the end of last week I got a quote with two options for a water heater replacement. 2400 for replacement without lifetime warranty, or 3400 for an upgrade and a lifetime warranty. These prices were very high so I requested a price breakdown....the owners response was "The price is the price." That was the end of my dealings with them, and I caution anyone from utilizing them for work.

We have used Muller Heating & Plumbing for 4-years and very satisfied with their services. The recently replaced a leaky part on the furnace burner.

Terrific, as usual.

I immediately called Mr. Muller, and let him know I was not pleased.  He explained the problem was with my overhead oil lines.  I responded that I’ve lived here 24 years, and the only problem I ever had was a month ago, and today — after he’d supposedly “fixed” it.   Mr. Muller said it wasn’t like that $110.50 went right into HIS pocket… I responded that I understood how a business operates, but that the $110.50 does come out of MY pocket… and was I paying for a job he had “fixed” four weeks ago.   

Mr. Muller went on to say that the air bubble problem could come back at any time, and he can’t send people out to work for free.  (If he fixed it right the first time, maybe it would be another 24 years before it happens again?)

Suffice it to say I will file a complaint with Better Business Bureau, state regulators, town code enforcement officials… and I’ll re-post here if Mr. Kurt Muller eventually decides he should stand behind his work.  

I paid $150.00 to fix the problem; I should NOT have to pay another $110.50 for Muller to re-do their own work!   

(And good luck getting me to spend that $2,600.00 he estimated for the new oil tank!)

Excellent, outstanding in EVERY respect. My wife and I could not be happier with the superb quality of every aspect of this new system, engineered and installed by the Muller Heating and Plumbing team. Our sincere thanks to Kurt Muller, CEO, and to John and Steve who built the new system from the ground up. Their attention to every detail, and the "fit and finish" of the new installation, given all the complexities of integrating the new furnace, new state-of-the-art controls, new circulators, new piping and electronics totally exceeded our expectations. We're truly grateful to have such super talented (and super nice), knowledgable, and experienced people perform this installation. The system is functioning perfectly, and the reduction in fuel consumption is remarkable. With many thanks, Mike, Gorham, Maine

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They were very responsive. They charged a fee to use their tools in their truck.

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They came very quickly. I just happened to get a cancelled appointment when I called, so I was happy that they were able to come quickly, and they did what I asked. The price is a little bit high.

They were great. The owner always kept me informed as to the scheduling of the work, which was completed within 30 days of singing the proposal. The workers were very professional and courteous. His Wife, who works in the office, even helped me with the proper paperwork for the Efficiency Maine rebate.

I called Muller and they came out with in a few business days. The arrived on time and performed thorough cleaning and inspection. The technician was knowledgeable and professional. This was my second time dealing with Muller Plumbing and Heater and I am very satisfied with their service.

Excellent! Very Polite, Punctual And Clean

I had a tricky problem with my gas furnace. It is an old model that is no longer in production and parts are hard to come by. It would have been very expensive for me to get a new furnace. Tim understood that and was diligent about making sure we exhausted every option. He would not give up. Becasue of his patience and skill, he found a way to make it work!! Not only is Tim a skillful technician, he is also the nicest service man I have ever worked with. I highly recommend Tim of Muller HVAC.

They went above and beyond as it was an emergency service call, and came out at 10 PM at night. They were able to figure out what was causing the issue, and fix our oil burner. Muller told me what to expect in the future, and told me to keep an eye on the oil tanks. I would recommend Muller to anyone looking for heating and plumbing needs.

Their quality isn't very good. Our furnace (which they installed and cleaned each year)kept going out. They kept trying to fix it. Each bill was progressively higher. The 4th time when they sent a bill we called to see if it represented all the calls. It wasn't. They installed new bathroom and (2)toilets. Had to come back because it wasn't sealed properly. They are friendly, offer timely services, and try. But like I said, their quality is very questionable.

Muller was prompt, courteous and totally professional. Their workers were polite and efficient. When it was found that I needed an asbestos abatement company to remove the old furnace, they recommended a company which was also professional, prompt and courteous. The same goes for relining our chimney. I would not hesitate to recommend them. The work is beautiful and Curt Muller came by after his workers were done to make sure that everything was done to his standards. When we wanted follow up assistance (just adjusting the water temperature) they were prompt again and showed my wife just how she could do it in the future. When they were done, they left the work area cleaner than it had been prior to them coming and out new furnace is functioning perfectly. Of course, a new furnace and all the work involved was not cheap, but I would hire them again if I needed similar work. They were awesome!

First, let me say I have done business with Kurt Mullerfor 10 years and have alwaysbeen pleased with the quality
of his work and service. No longer! He has gotten too busy, perhaps, and now has others do the work he used to do.
Unfortunately, he has allowed some incompetent people to undermine his standards.

Back in May when my kitchen faucet spray hose developed a leak, I called and asked for him to come out and take a look, as well as check out two other problems I’d been having for a while. His receptionist said he no longer did the work himself,
but that another plumber would come out. The plumber who came (May 30) fixed one of the problems (replaced some toilet
parts), but did nothing with the faucet except to leave a note saying the whole unit needed to be replaced, but not saying what
was actually wrong with it (to me it seemed like only a washer or gasket was needed, as I had experimented with a different spray hose I had, and it seemed fine). He never even addressed the other problem (hot water in the cold pipes).
When I got home (I was supposed to meet him there, but he was gone before I arrived), I found his note, a leaking valve under the kitchen sink, and the new toilet parts installed but insufficiently flushing. I also found the side entrance door to the
garage left open, the lights in the bathroom and bedroom left on, and plumbing supply plastic wrappers on the floor.

I called Muller that same afternoon to voice my concerns (leaving out the last three items – it seemed petty at the time). His other receptionist said they could come back to address the leak and complete the other jobs within a day or two. Needing the faucet, I agreed.

When he returned (June 3), he replaced the entire faucet unit (costing about $500!!), fixed the toilet flow, installed a new mixer valve on the furnace ($100) to correct the hot/cold issue, and suggested repairing a cutoff valve to the toilet at a substantial cost due to how long it would take to “bleed the whole system.”

The faucet did work well (at $500 it damned well should!) though I’m still convinced it didn’t need total replacing (you’ll see why shortly). The toilet worked well. However, the hot water was still bleeding into the cold water line, and that was annoying, especially after two visits. So I called Muller again after receiving the bills for the first two visits. The first receptionist said she’d relate the message to Kurt (July 1), but no one ever called back.

Three weeks later a second notice bill arrived, and I once more called. This time I spoke to a third receptionist
(July 23); I told her I would not be paying until the work was completed. That afternoon Kurt Muller came by to assess the situation.

He fairly quickly determined that the problem was something other than the mixer valve his plumber had installed; it was a
defective shower valve in a master bathroom. He also suggested repairing the cutoff valve for the toilet, as it would
only take a few minutes once the water main had been shut off. I told him his plumber had inaccurately diagnosed both those issues, and had even “repaired” the one by installing an unnecessary mixer valve on the furnace. (This is why I believe the original sink faucet never needed replacing entirely – it was a misdiagnosis and the simplest fix he could think of.) Kurt agreed to send the guy back one more time to correct the problem with hot/cold bleeding and do the easy repair of the toilet valve. He also said the plumber would check out the source of the problem (the master shower) and fix it if possible (Kurt seemed to think it just needed a valve or gasket.) This work would be done free of charge in exchange for the time and cost of the misdiagnosed and unnecessarily installed mixer valve on the furnace. I agreed. When I mentioned my earlier frustration about
getting through with messages, he informed me that he didn’t always get the messages that were left, implying his stable of receptionists were not always able to keep all the communication straight. He seemed a little peeved that I assumed he had not taken responsibility for calling back; instead, as I said, he suggested that he didn’t always get the messages. (Whatever.)

Three days later (July 26), the original plumber returned for a third time to install some new cutoffs to the master shower, replace the faulty toilet valve, and look at the master shower unit itself. He completed the first two jobs in less than an hour (remember his original estimate had been it would take several hours just for the toilet valve), thus taking care of the hot/cold bleeding, finally. He then proceeded to take apart the shower faucet from the wall of the shower. When he had it in pieces on the shower floor, he told me he couldn’t replace the needed parts, and said he’d have Kurt call me back with some options. Then he left.

I never heard from Kurt. We called him twice in the next two weeks, and were assured the messages got through to him. But there still hasn’t been an answer – and the shower faucet is still sitting in pieces on the shower floor, just below the hole in the shower wall where it used to be.

So far we've been happy with their services and have accepted their boiler replacement proposal. We like the fact that the owner is usually on the job and, so far, always available.
Onc the new job is finished and we're using the boiler we'll update.

the work was done properly and professional. One problem, the technician did not inform me of all the that was needed to be done. I only new about the bad pressure tank. He did not inform me about the valves, labor and estimated cost for that part of the job. He told me after the work was completed 4 hours later and a total of $575.00, $360.00 of which was labor. I was not prepared for that at all. If I knew I could have spread the work out over a 2 month period and not have it crush my pocketbook. I called Mueller and explained the problem to the manager. I was pleased with the work but couldn't pay in full. He gave me 3 months to pay off the bill. He was very understanding and cooperative, real good customer service. Next time I'll make sure what will need to be done before hand so has to avoid another small aneurism. No Problem, all is good.

See above for details. Basically, an incompetent plumber came and made matters worse, then left and never replied to phone calls.

Mr. Muller is going to try and help me out with this problem to resolve it. He is also going to call a rep in Massachusetts to see what the problem with the Tecmar box might be. We are very pleased with his services, as well as his staff.

They are super friendly and professional. They are knowledgeable and they have good prices. I've used them since I lived here.