Bartlett Tree Experts

unknown

My only complaint was the amount of time it took to get to my job.  I engaged them in October/November and the service wasn't completed until May.  I asked in October/November if they would need to wait until spring and was told that they would not have to and that the service would take place in 'a couple of weeks'.  I called again in March and was told that I had not been forgotten and that 'all the crews were down south'.  Otherwise, they were very professional and did exactly what they said they were going to do.

unknown

We had used Bartlett Tree for our Mosquito control for a couple years without issue. However this summer we noticed that several of our trees had grown large knots that seemed to be harming them. We called Bartlett and scheduled an appointment for a tree inspection and estimate. The estimator (Mr. Lindsay) came to our house, showing up 30 minutes early, surprising my wife in the shower. He retreated to his vehicle so she could make herself presentable, and proceeded to inspect the tree in question. Mr. Lindsay seemed quite knowledgeable and was courteous and easy to get along with. He told us what he thought was going on with our tree and a few days later emailed us an estimate/treatment plan for the tree. I responded with a  couple questions via email. After a week, I hadn't heard from him so I called his office and was told he doesn't respond to email and that the person who answered the phone would leave a message for him. He called a day later to answer my questions and we signed the estimate and returned it to him. The work was to take place next spring as that was the best time to treat the bugs that were eating our tree. However a few weeks later we found a few more trees that seemed similarly affected, so we called him back and requested he come back out. He did return, half an hour late for his appointment this time, and looked at the new trees. At the end of the appointment he had taken a couple samples to bring back with him to get a better idea of what was going on and would produce a new estimate to include . Then we waited. After two weeks I tried calling again and got a machine which I left a message on. After two more weeks I called again and spoke with a pleasant receptionist that said she would leave a message for him and get back to us. It has now been a month and we haven't had a call or email from Mr. Lindsay or his office. We have started looking for another company to do the work. Since we have not heard anything we can only assume they either do not want the work or that since they have a signed estimate they don't have to worry about customer service any more.







UPDATE 11/12/13: Apparently the way to reach this provider is to write a negative review on Angie's List. The day after the original review was posted I received a phone call from Mr. Lindsay saying he wanted to look into what happened. After that we received an updated proposal with a discounted price, and the turnaround time was very quick. While the work is still not supposed to take place until the spring it was very nice to have good customer service and a discount. For that reason I am changing my above grade a little, but will not make a final grade adjustment until the work is finished in the spring.

Update 05/2015: We have since used Bartlett a few times for pest control, tree care and limb trimming. Since the above reviews their customer service has been good and we have had no other issues. They have been timely and responsive and the work has been good quality. While not the least expensive provider of these services, the prices are not outrageous. We have signed estimates for more services in 2015. Thank you Bartlett for proving that our initial experience was not the norm!

He showed up two hours early and did exactly what we had discussed.

Another company said cranes would be impossible, due to the wires and proximity of the houses, which means more cost...more time...guys shimming up and hand cutting/lowering the pieces.  FA Bartlett was able to use a crane for a lot of it, had an engineer come out to help them make sure that they were seeing the angels correctly...and called the utility companies...all very efficiently.  They also trimmed dead branches from other trees hanging over the house and cleaned up a dogwood in the front.  They came in a couple hundred dollars more than the competition, but I chose them because of the history and professionalism.  Well worth it.  They were very respectful of the neighbors properties, careful with the crane treads...used plywood sheets to protect the grass.  They even moved the bird feeders with care...ours and our neighbors.

We have used them for quite a while.  They are confident and punctual and do a good job.  We will continue to use their services in the future. 

They always have an arborist who can handle initial assessment. They use organic friendly fertilizers. They are incredibly good at what they do. I will continue to use them in the future.

I had no problems with their service at all. The job went fine. They were responsive and on time.

Bartlett was quick to respond to initial inquiry and to schedule an appointment for an estimate. The office called us several times to provide information. The team that came up was efficient and did a great job. The project ended up costing a bit less than the estimate as it did not take as long as originally thought so the price was adjusted accordingly.Would definitely use them again--great customer service!

The service was excellent. The workers arrived promptly on the scheduled date and at the scheduled time and did the work with great care and exactly as specified.

It is fine. I have used them in previous years. They are expensive. The job is professional. They do a good job. The trees are all alive.

It was wonderful. We were tremendously impressed with the work that they did and their professionalism. They approached the job in a very professional way. They had great knowledge of the situation. They were very safe in their work. There were three men who worked as a well coordinated team.