Doug Brown Plumbing & Heating

"We first replaced a toilet for Mr [Removed Member Name] at his rental. Toilet install went fine we did need a shim and had to return to the shop (2 minutes away) to get one as there were none left in the truck. Mr [Removed Member Name] was satisfied with the job and he even tipped our employee. We received a call afterwards, the renters said there was a leak from it. Doug himself went by, there was no leak, the toilet was sweating. Nothing was done to the toilet nor was there any charge to Mr. [Removed Member Name] for this call. For him to now insinuate otherwise is ridiculous.If he truly felt that was the case would he really then want us to do a larger job for him? Mr [Removed Member Name] later contacted us about getting a quote for a bath remodel. He asked to set up a meeting on a holiday which Doug agreed too. We also said we could bring a contractor who could do the other work needed not plumbing related. Mr [Removed Member Name] contacted us via email 1 hour prior to meeting to confirm. When Doug arrived Mr [Removed Member Name] told him he had decided against remodeling. He then said he might want to replaced the water heater in the future. Doug told him the price, water heater replacements are a flat rated job for us. We were told later on by the contractor we had brought with us that Mr. [Removed Member Name] requested he hang some corner shelving up. This was not what he had gone to give an Estimate on and he was not interested in doing the work. The contractor does not work for us and we are in no way responsible for communication between Mr. [Removed Member Name] and he. When contacted by Mr [Removed Member Name] a few weeks later he told me Doug had not given him an Estimate on the cost of the water heater yet a minute later he told me what we charge which was the EXACT flat rate price we charge. How could he have known if Doug had not told him the cost which he denied Doug did. He also needed it done in a certain time frame which we would not work with our schedule. October, November and December are very busy months with draining of summer homes. We also had previously committed to a large job that was starting sooner than originally planned. I told him for a job that was not an emergency we wouldn't be able to schedule it in for 2-3 months at that point in time. He was not happy with that. Had he had a hot water heater that went and the home was in use we would have gotten there ASAP, this was not the case and would be scheduled as a non-emergency. I should also note that during our conversation he repeatedly mentioned Angies List. He did so in a way that I knew if not given what he wanted we would be getting a negative review, and here it is."

"The service call was more than just changing the toilet supply tube. The toilet needed to be pulled, toilet extensions, toilet flange, bowl wax and bolts were installed and toilet was reset. Customer was supposed to call and pay her bill, have not received payment nor has she called to discuss her bill if she felt it was too much."