D H PINNETTE & SONS MAINE ROOF

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They never showed up, bunch of losers

They were very prompt in sending their estimate after inspection of job. We decided not to replace the shingles with metal roofing. Their estimate for the new roof shingles was on the high end and we went with another company that would lay a second layer over the first, instead of replacing the existing layer. They were very professional, courteous, and knowledgeable. We would consider checking with them for any future projects.

The work itself was performed quickly, cleanly, and on schedule by polite guys. It was great through the summer and fall. In November 07, during a rainstorm, we detected a leak. They said they'd send someone out, but we didn't get attention on it (due to winter) till the summer. The leak seemed to stop. We restored our bedroom, ceiling, etc... we were having a hard time deciding on flooring and wall coverings, thank God, because it started leaking again in the fall. Fast forward to 2011, they have replaced the ridge cap and completely sealed the ridge vent. We now have an unvented roof. I also had to remove additional snow stop they'd installed that we'd not requested. November 2011 rolls around and lo, the roof starts leaking again! Multiple calls to the company have resulted in being stood up (twice now) for appointments to come out and look at it. I've missed work, we've had a hole in our bedroom ceiling for the last three years, and generally, our house is torn apart. We are exceptionally UNHAPPY. This roof did not leak prior to the work performed by DH Pinnette. I would never recommend them. 2/2012 UPDATE: We were lucky for cold, snowless weather. The crew finally did keep a date and got back up on the roof with a hose in December 11. They couldn't make it leak, so they pulled up the cap and found a seam with inadequate allowance. They also flattened out the ridge and did it with fewer pieces. They were able to correct the issue and reinstalled the vent. The roof has not leaked since, despite a fair bit of cold weather and rain. The resolution to this problem could have happened in the first year. No need to go four and a half years to get it fixed. The upside is that it will be paid off this summer and once we fix the hole in the bedroom ceiling, we'll be able to forget the whole thing. 8/2014 UPDATE: Silly me that I thought we could forget the whole thing. In the summer of 2012, we did a major job posting up the ridge. While they were up in the ceiling, a considerable amount of mold was found, resulting in the need to tear down ceilings and replace insulation. While there, soft spots were observed in the sheathing on the roof (now under the finally not leaking metal roof.) We were not informed there may be structural issues below the shingles when they did the metal roof. We ended up replacing a good deal of insulation and had to remediate for mold. The contractor also installed two gable vents. That work done, we thought we were settled. Until this past winter, when, before my eyes, I watched the snow and ice on the roof (did you know a metal roof will hold snow and ice endlessly?) take down our chimney. Our primary heat is wood. We were very lucky we did not lose the house to fire. Just before the chimney came down, I was thinking we'd need to request snow stops be put up there. After a ten thousand dollar insurance loss and scramble to get a competent mason in to do a winter build- see my review on Jay Leland, he was excellent- we learned LOADS about how to properly work a metal roof around an outside chimney. I strongly believe that the roofing "professionals" should have known this and advised us on proper installation around an outside chimney. It's building code to install a cricket throughout the state of Maine. Seems this job by Pinette is the nightmare gift that keeps on giving.