Custom Built Homes of Maine , LLC

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The builder's quality of workmanship was above average and I was very pleased with the soundness and quality of construction. Communication was very poor. The builder did not install the heating and cooling system that I had specified. They installed a heat pump that was manufactured over 6 1/2 years prior to the date of it's installation. I had not requested a heat pump, but rather an air conditioner, which the builder claims was not available. They did not notify me of this substitution and refuses to make any accommodation,

Excellent communication. He was in touch with me almost daily by email or by phone. Any problems or changes I wanted to make, they were very responsive. We had only one change that we thought was very expensive and not necessarily called for but it was with the electric company and they didn't really have any control over that. Everything else they did they followed through on and have done well. They are known for superb craftsmanship and that was the case here. When they say something will be done, it will be done. In an environment where builders do not have to be licensed, Custom Build Homes of Maine is a company you can trust.