PJM Cleaning and Home Improvement

"Claudia was in a hurry to move in, but there was a lot of work to be done to the home which she did not yet own. Her friend was selling her the home and he had texted me from her phone or vice versa making it confusing for me. We were gonna return on Sunday but she texted me and said we were done. When I went to pick up my equipment she had several friends helping, probably for free, explaining why she did not allow me to finish. I had carefully scraped gum off the old wood floors in a few places and had told her that when she asked what we had done. She later pointed out a spot on the floor about 3 inches square which I believe was glue residue from a rug that had been removed.. I had not touched that spot at all, and she accused me of ruining the floor."

"Being a new customer, I expected Leslie to be around for the cleaning, but she left. We cleaned what we saw was dirty. I showed her what we had cleaned when she returned and she paid me and we left. After she texted me stating she was disappointed that we didn't get to everything I offered to give her a discount off the next cleaning but she declined."

"On the rare occassion that someone is dissatisfied with my work, I usually know. This woman's apartment was in need of more than ;just a few hours of cleaning. When I left she seemed satisfied and was going to call to schedule regular cleanings, but she never called me. If I emptied the water dish it was to clean it as I do that regularly for my customers with pets...they get slimy and many people don't clean them regularly. I did not wash the floors as there were so many items that needed to be removed from it first...and I told her that. As for the tools and shoes, I piled them in the middle so I could clean around the rest of the living room. I would have put them in a box or bag if she wanted me to. She said to leave them. She was present during the cleaning and could have stopped me anytime or insisted on my doing something differently."

"First of all, this house was not bought by her, but a RENT TO OWN. Anyone who knows how hot the market in Brunswick is would know if a house is sold that way it's probably got alot of problems. I quote her text after telling her that the owner had arrived and was doing work while I was cleaning "Yes that's my rent to own guy and his crew." Next, any time someone plays the pity card right out of the gate, be suspicious of them. I swept after they made a mess on the kitchen floor from opening the attic trap door just before I left. When I was cleaning the corner hutch it nearly fell on me when I opened one of it's doors. I notified her of that and left a note on it; it should be screwed to the wall. I couldn't see washing the windows as the insides could not be accessed. I did however remove piles of leaves (one with broken glass on the sills) and dead bugs from between those I could open. Too bad I can 't put a picture here in the review. Home Advisors also won't take down a review unless the contractor can prove it's false. I quote my text to her while I was cleaning "He took measurements over the kitchen window cuz I asked if that was going to be replaced cuz there's a big gap." And after I told her that I couldn't open many of the windows she wrote "You think they're painted shut or broken? Do you know which ones?" And near the tub spout there was a crack. I notified her of it. I offered to go back within a day and give her a little more help, for free...if she would just pay me the 5 hours I worked. I take pride in my work and in satisfying customers. Kati has a facebook page and supposedly some sort of business about making people feel good...how ironic she wouldn't work with me. I have confidence in myself and the work I do."

"The walls were so yellowed from cigaret smoke. I tried different products and got alot off, but the customer said she'd have to get it painted. Yes, I got water on the floor, not hardwood by the way, but hardwood-look laminate, very durable flooring and I wiped it as soon as she voiced her concern. I did finish one wall, had to ask her to let me finish it because she'd hired me for two hours and I wasn't done and I don't like leaving things unfinished."