Kittery Point Citgo

I was home visiting my parents and my dad reminded me that my inspection sticker would expire this month. So first thing on Sunday morning, I go to here to get my state inspection done. They told me that I had a tail light out. Really? My dad & I had just checked them before I took it for the inspection. OK, bad timing/coincidence, whatever. So they failed my inspection and offered to replace the light for $22. A bit excessive for changing a light, so I decline to have the work done and said I'd change it myself. They told me to get it fixed and bring it back. So, I went to Walmart and bought a new light (for less than $2) for the car, put it in, checked that it worked and took the car back to show them that I had fixed the problem. I got there and they told me that they couldn't check it because it was after 9 a.m. now and they only do State inspections until 9 a.m. and told me I needed to come back tomorrow (Monday) between 7 and 9 a.m. This didn't work for me, because I would be back at school and could come during that time. So, I drive back the following Saturday to show them it was fixed. They verified that the tail light was fixed and charged me for another state inspection. If I was going to have to pay for another inspections, I would have saved the time and gas and had some place more convenient do it. I am partially to blame as I made the assumption there would not be additional charge; however, the communication implied it by telling me to bring it back, rather than have it reinspected. When I questioned the charge, the manager on duty (Aaron) became confrontational and even defensive. Even after I had paid for the reinspection, Aaron continued to be rude and was bad mouthing me in front of the other customers. The customer service here was poor at best. I would not recommend them to anyone. I understand that they are trying to make a living; however, it appears (from my experience and the other reviews on here) that their work practices are to make sure that they can get more money out of each state inspection customer than just the maximum allowed (by the state) charge for the inspection itself.

Professional and quick. Diagnosed the issue, called with suggestions and options and did exactly what I wanted.

Mechanic is on duty 7 days a week, which is fantastic for someone, such as my husband, who works out of state and is home only on weekends. Their work is thorough and timely. Prices seem fair. Gas pumps are full serve, but prices are competitive. In some ways Kittery Point Citgo seems a throwback to the 1950's and 60's--a good thing!