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Appliance Express
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
5 Year sevice warranty on all parts installed. Same day Emergency service, or next day service available Sat, Sun, Holiday Emergency service available and 24 hour emergency service at your request 80% of parts on truck stock All quoted jobs at time of repair
Business highlights
Emergency services offered
29 years of experience
Services we offer
Appliance Parts, Commercial Appliances.Sales of new and used Appliances, Dishwashers, Dryers, Freezers, Ranges, Refrigerators, Repairs of all major appliances. Appliance Sales and Parts Washers, Stoves
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 33% | ||
| 0% | ||
| 0% |
Showing 1-3 of 3 reviews
Andrew G.
Jul 2014
It did not go well. First, they misdiagnosed the problem and promised the needed part in two or three days. When I heard nothing after 3 days, I called and learned that their technician who had diagnosed the problem was no longer with the company. When the part didn't arrive for another week, I called again, and a different technician came out and gave a completely different diagnosis. Another part had to be ordered, which added two weeks to the repair time. Problem was finally fixed after elapsed time of about 4 weeks. The original charge was around $900 as I recall, and when I complained, they reduced it to $700, which is still outrageous.
They tried several times to sell me a whole-house surge suppression system, which I really didn't want or need.
I had to spend a lot of time on the phone with these people to get any satisfaction. I will never use them again.
They tried several times to sell me a whole-house surge suppression system, which I really didn't want or need.
I had to spend a lot of time on the phone with these people to get any satisfaction. I will never use them again.
Response from Appliance Express
"We are truly sorry to hear that you had a bad experience. We've been in business nearly 9 years now, we serve hundred of customers a week and we strive to create the best possible repair experience for our local community. We normally have a turn around time of 2-3 days for in-stock parts for the most more common household appliance – GE, Whirlpool, etc however in your situation there was not only a diagnosis issue with an employee who as you mentioned who as you correctly stated longer works with our company however the parts that were needed for your JennAir Refrigerator & Fisher Paykell dishwasher that were special order items that came directly from the manufacturer rather than our own parts distributor warehouse which we unfortunately have no control over. Due to our ex-employee's error of misdiagnosis you are correct – we reduced the cost by 250$ which is equal to 2.5 hours of labor for your repair at the cost of the business for your inconvenience. We did suggest, a whole house surge protection as we do with all customers whom have a computer board replaced to ensure that a electrical surge doesn't risk them damaging their investment in an appliance repair – as most computer boards are expensive to replace and highly susceptible to electrical surges. If you contact your local power company or search via the web you can see how damaging electrical surges can be. We are regretful that you had a bad experience and will try use your feedback and continue to strive to provide better customer satisfaction but hope that your appliances are now and still running with high performance since the repair last year. Thanks ~ The Appliance Express Team"
Rick W.
Mar 2014
unknown
BARBARA F.
Jun 2011
I called and was able to speak to someone immediately to book a service call. Though they give a window of several hours for arrival time, the repair technician from Tedesco/Appliance Express arrived at the earliest part of that window, quickly diagnosed the problem and fixed it in a short time. He was personable and efficient. I would certainly call them again. I appreciated how easy they made it for us. The work was done at our second home and it can be difficult to arrange to have contractors come during the time we're there.
Licensing
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FAQ
Appliance Express is currently rated 4.3 overall out of 5.
Appliance Express accepts the following forms of payment: CreditCard
No, Appliance Express does not offer free project estimates.
No, Appliance Express does not offer eco-friendly accreditations.
No, Appliance Express does not offer a senior discount.
Yes, Appliance Express offers emergency services.
No, Appliance Express does not offer warranties.