Generations Custom Homes

"Hi Steve, I apologize for your concerns brought up In this negative review. I feel your comments are unfair and unwarranted. The project went great and you were satisfied with everything all the up until your framers didn?t leave a gap in the framing where you wanted ridge vent. We added ridge vent where you had an air gap. We competed your project to the very best of our abilities and it is not our fault that your framers made the mistake they did. There was no leader or GC present on site and you were not around to direct anyone on these particular details. Finally, the price I charged was exactly the same as what I estimated. I am unsure why you think it was 30% more than estimated. Because that is not accurate. I sincerely apologize you feel left unsatisfied and if you have brought up concerns directly instead of in this review section, I could have and would have addressed them to the best of my ability."

"Dear Mr. J. [Consumer name withheld at their request], I sincerely apologize that you are unsatisfied with the services offered by my company. I was unaware of the issues you brought up in your review as you never communicated any issues for the duration of the project. I am only learning of your concerns for the first time here in this negative review. I always make a point to my crew to maintain a clean professional job site and to dispose of cigarette butts properly. As far as scheduling, we did our very best to complete your project when our schedule and the weather allowed. I was in direct communication with you about any delays that took place due to inclement weather and over runs on other projects. I did my best to schedule your project and communicate an expected timeline and commencement date, and stayed In direct communication when the schedule changed. You understood we were busy and doing our best. I feel it was a mutual understanding that with construction, expected timelines aren?t always exact and things can change. I feel the only thing I can be expected to do is to reasonably communicate when schedules change and I feel I did that to the very best of my ability. The snow stops were an add on and we were not able to add them at the time we completed your project due to weather. I gave you a price to come back and add them when we could and when weather allowed and you declined. I also told you I would remove leftover debris and you told me to not worry about it. Once again, I apologize you feel unsatisfied with our services, however I feel this review is unfair and I encourage you to edit this. I would have addressed any and all concerns directly if you have brought them up to me instead of leaving your concerns in this review section."