Royal River Heat Pumps
About us
Royal River Heat Pumps employs local people to provide the best heat pump solutions for your home or business. We are among the top listed contractors with Mitsubishi Electric and Efficiency Maine. Come see our office and heat pump showroom across from Freeport's Big Indian.
Business highlights
Emergency services offered
11 years of experience
Services we offer
Heat Pumps & Air Exchange Systems. Interactive Showroom.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.56 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 0% |
Showing 1-6 of 6 reviews
Derek B.
Sep 2020
The owner Scott never registered my Heatpumpdude when I bought them and now he won’t warranty them.
Response from Royal River Heat Pumps
"Hello [Member Name Removed]. I am sorry to hear that you are still having troubles with your heat pumps, but I would like to complete the story behind your warranty. We first met in December of 2017. You had 7 Daikin heat pumps that were not adequately cooling the rooms in your grow facility. We gave you a quote for 7 new Mitsubishi units and installed four of them before Christmas, and the other 3 after the New Year. We provided a level of service that was worthy of you hiring us to install a new system in your newly renovated home. It seemed like things were going well. Until you moved your grow facility to another building and had another company move the heat pumps. We only found this out when we responded to a service call. We arrived at the building where we installed the heat pumps to find that you had moved and took them with you. We contacted you and went to the new location to find that the installation was not per manufacturer's recommendations or acceptable best practices. We chose to walk away. Your warranty was originally registered for the location where we installed them. That was voided when that were moved and improperly installed. Our workmanship warranty ended when they were moved by another company. We did, however, give in a few weeks ago and sent a technician to one of your calls for help. Upon arrival, we fond that the non-working unit had been uninstalled and moved inside the building. Needless to say, it makes it a bit challenging to troubleshoot a unit that is not actually installed. If you would like to talk about anything in this response, please feel free to contact me. Otherwise, we will be available for anything you need for the system we installed at your house."
Chuck D.
Nov 2018
Service Tech spent a few hours doing a thorough cleaning 4 Mitsubishi inside wall units and 2 outside heat pumps. Checked out operation afterwards. Explained some features of our remote control we weren't aware of. Overall did an excellent job.
Liz W.
Mar 2017
It couldn't have gone more smoothly-from start to finish. The estimate was propmt, as was the work crew. Follow up and all paperwork, including rebate application was efficient and all so easy. It was a positive experience all the way around.
Blair W.
Jun 2016
unknown
Demetra P.
Oct 2015
I had been considering a heat pump system for a few months, after pretty much freezing thru the winter of 2014-2015. Bought the house in 2012 which was heated, upstairs only, with a gas decorative stove. I got estimates from 4 local HVAC companies, all but one found on the Efficiency Maine website. Scott at Royal River contacted me very quickly after I called and was professional and personable when we met. He explained everything in details which I could understand and understood that this was a large financial investment for me, unlike one of the other companies I contacted. Royal River also had an additional rebate from the manufacturer that the other companies did not have, so that helped to bring the cost down.
His installation crew was efficient and professional, completed the job and cleaned up in about 4 hours. Scott came by after and again a day or so later when I had further questions. He did all the paperwork for the rebates which came thru as promised.
I had been skeptical that the system could work as well as explained. I am no longer. During the humid late summer months, it worked perfectly as a dehumidifier and AC on the handful of days I needed that. My electric bill did not go up at all compared to other years. In the already cool basement, the dehumidifier does its job as a dehumidifier but also cools, as Scott told me it would. I didn't use it much there.
Now that the hearing season is here, I am even more impressed.. It does everything I was promised and Scott's decision on where to place the units was right on. I find myself turning the temperature DOWN more than up, because it is as efficient as he promised it would be. I highly recommend Royal River Heat pumps.
His installation crew was efficient and professional, completed the job and cleaned up in about 4 hours. Scott came by after and again a day or so later when I had further questions. He did all the paperwork for the rebates which came thru as promised.
I had been skeptical that the system could work as well as explained. I am no longer. During the humid late summer months, it worked perfectly as a dehumidifier and AC on the handful of days I needed that. My electric bill did not go up at all compared to other years. In the already cool basement, the dehumidifier does its job as a dehumidifier but also cools, as Scott told me it would. I didn't use it much there.
Now that the hearing season is here, I am even more impressed.. It does everything I was promised and Scott's decision on where to place the units was right on. I find myself turning the temperature DOWN more than up, because it is as efficient as he promised it would be. I highly recommend Royal River Heat pumps.
Sandie R.
Dec 2014
Service was exceptional. Scott, the owner, explained the process in detail and answered every question I had regarding heat pumps in general. The crew that did the installation was extremely organized and worked very well together and with me. They made very little mess and cleaned up what they did make. At the end of the install, they also carefully explained how to use the remotes and went over the manual. Additionally, Scott came over a couple of days later to make sure I was happy, understood the remote and answer more questions. I had never heard of heat pumps until a few months ago. Now I see them being installed everywhere. So far, I love mine as they are quiet and efficient.
Licensing
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FAQ
Royal River Heat Pumps is currently rated 4.5 overall out of 5.
Royal River Heat Pumps accepts the following forms of payment: CreditCard
Yes, Royal River Heat Pumps offers free project estimates.
No, Royal River Heat Pumps does not offer eco-friendly accreditations.
No, Royal River Heat Pumps does not offer a senior discount.
Yes, Royal River Heat Pumps offers emergency services.
No, Royal River Heat Pumps does not offer warranties.