Mid-Coast Energy Systems Inc

It took a month or so to get to the root of the problem, but Nick was persistent and committed to finding the answer. He would fix it, it would be fine, then a week or two later it stopped working again. We were credited the hours we paid for when the fix wouldn't last because he didn't feel he had solved the problem--I was impressed! (We didn't even ask for a credit!) I appreciated that Nick was so professional and personable and loyal to our problem and committed to finding us a solution. He eventually brought in Caitlin to join him and the two worked tirelessly until they could figure it out with the help of tech support.

I can remember the price and I don't know  how it could be competitively. Quality of the service was fine.

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There were a few problems with the installation that I will outline below in bullet form:

- Change orders. When we were looking to have this work done we got three independent quotes on the project. We were very careful to have the quotes for identical labor and materials so we could compare apples to apples what was being offered. We also had the same language put into the contract so that the vendor would be held to the same terms.

Mid-Coast Energy had the best quote (least expensive) so we went with them. However when it came time to do the installation, they kept trying to hit us with change orders. Luckily we had everything in writing, so they had no recourse but to follow through with their commitments, but it was an uphill battle all the way to keep them to what they promised to deliver on. I do not know if this is a habit of theirs, but it felt like they may low-ball quotes in order to get bids and then bring their quote back up or over the other bids through change orders. I would suggest caution in making sure you are careful in the language that is used in contracting.

- Paying to learn. After the installation, the system seemed to run fine for awhile. However, we noticed after some time that when we had guests over or there was a high demand for hot water, the system did not keep up. When we had Mid-Coast come over to look at the system, they said that it was not installed correctly and wanted to charge us time and materials to get it setup correctly. I told them that it was not our job to pay them to learn how to install the boiler properly and that since they did the installation they should make good on their mistakes. After haggling, they finally conceded to pay for the labor and we would cover the materials. I was not happy about this and thought they should make good on their warranty.

- Varying quality of technicians. Mid-Coast seems to have some very good technicians (their "A" team) and then some very poor ones ("C" and below). If you use them, be sure to get their better staff! We have had technicians from the "C" team come to do work that then had to be repaired by an "A" team member. Needless to say, Mid-Coast charged us for both the "A" and "C" member's work. Again, it is not fair to have the client pay Mid-Coast to train their staff!

In conclusion, I really want to like this company. They have some very talented staff and they do a lot of fine work in our community funding projects for various non-profits. I do hope they can turn around some of their business practices

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my issue is, occasionally while watering my garden or using a faucet in the house, the pressure drops off considerably, especially if you flush a toilet. I have high iron in my water and i wanted to see if the pipe from the well was restricted. if the pump can supply plenty of water to the house then maybe the valve and inlet to the tank was restricted, or maybe it's the tank it's self. either way something needs to be done.
1) the "green horn" they sent to my house was not the plumbing guy i was told was the man for the job. he showed up around 9am and was on the phone to his boss the entire time. he disconnected the incoming line but who know what the volume of water was. i don't even think he checked it.
2) if there pump was working properly and there was more the 4gal/min coming from the well then replacing the check valve and fittings to the tank would have been straight forward, or at least take it apart to see if it were plugged. which was the case at my neighbors, who has high iron in the water as well.
3) the last few re-cylces/cleaning the softener did not function properly and it turned the water in the house orange, more so then it was before we installed the softener. which was installed less than a year ago. this never happened and i ended up doing a couple manual flushes.
4) instead of turning the softener to by-pass every time i need to water the garden i would like to install a by-pass line prior to the softener to the spigots. this is about 4' away from the existing supply to the spigot on the west side of the house, which is directly across the east side spigot 30' away. so for a couple "T", some end caps and 35' of tubing they quoted me $550, i don't think the kid even measured the distance. tubing $1 per foot, $10 to $20 in fittings and solder and maybe, maybe, two hours of work...i'll just do it myself.
so, their troubleshooting said "maybe it's the head pressure in the well". they turned the water off around 10am left for the day and showed up 5.5hrs later and checked for leaks and let the well "fill up". NO LUCK, they didn't find anything, test anything or fix anything...nor did they offer a possible next step or solution, nope, just a bill for 3.5hrs of laybor at $85/hr...$300 to shut my water off for an entire day! wife couldn't flush toilets or do laundry dishes wash her hands...an hour an a half of work, did nothing, fixed nothing and charged me for 3.5! 
I WILL NEVER USE THE GUYS AGAIN.

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WONDERFUL !!!!! will continue to do business with them

They arrived promptly and were there most of the day as they had some issues finally they got the pump working but were not happy with the pressure switch on the  pump. They came back the next day and installed a new pump. I did have an issue the following week with no water and they had emergency service come out but it  just needed to be re-pressurized due to a power outage. They have prompt emergency service on their products. I would use their services again.

Even though I was a new customer who had a furnace that was not in operation for several years (history of furnace unknown - old house purchase), the company offered me their yearly maintenance plan cost ($209)  for the clean-out and maintenance of the furnace for this work.    The clean-out that was performed on the furnace was more labor intensive than that of a yearly cleaning.  
They were very professional and personable and answered all of the questions I had concerning other older systems (well)  that I had as they perform this work also.

Outstanding.

They were very responsive and very knowledgeable in terms of what to do.  They gave us advise as to how to avoid going forward.

They stand by their work and always do a very professional job. Most of their technicians can do multiple things. They are very prompt and show up when they say they are going to and they are also very neat.

They were great. The experience was very good. Out of all the estimates I got, it was the one where they took me most seriously and answered all my questions. They didn't treat me like I was stupid. They worked very hard to get the work done very quickly because I had a system that was becoming dangerous and also to get it done in time for the tax credit. The folks that were doing the install completely reworked their plan so that I would be without heat for the shortest time possible. I worked with Gina on the estimation. She was really very good about talking through all of the options and sort of being an advocate for what would be best for me as opposed to selling a specific product. She worked with me through the pros and cons of various approaches. She was very quick in getting back to me with my questions and quick in getting the estimate back and scheduling the work. The guys who did the install were very quick, neat and thoughtful about how they did the job. They revised their normal work plan with the minimal amount of down time. The price was very good. They were very responsive and professional. I would absolutely use them again.