Comcast

They get an F because they charge you to fix their problems. You have to pay for service calls and it never worked because it was on their end. I changed companies, my computer that I spent hundreds of dollars on trying to get it fixed because I thought that was the problem yet it was a Comcast problem. They are sorry. They should not be in business and their people are rude. I changed companies and everything works. It was not my problem, it was their problem that they charged me $70 for. Actually I told them I was not paying it because it was their problem. So what I did was, I had them turn it off, I found someone else.  The prices are ridiculous.

They have the worst customer service I have ever had to deal with.  The employees do know how to apologize for the wait and the problem, they just have no solutions to any problem. whatsoever.

unknown

The internet service is fine, but I would never use them for TV services. They are just very expensive for a lot of stuff for your home tie that you do not necessarily use. If I did not have to use them, I would not, but it is a monopoly so I do not have any other choice.

Equipment would not connect to each other. Turns out it was faulty cables. Replaced and is now fine.

They laid a temporary cable above ground and said another crew would be by in a few weeks to bury it. This was the last step in recovering our service from various signal 'upgrades' that started in March 2011. It started when I was without internet service for 4 days because of an increase in their carrier frequency in anticipation of faster service. But instead of faster service I ended up with no service. They canceled three service calls automatically because their techs kept on claiming the problem was resolved at the street. It wasn't and only when I cornered a service tech on the street and got him to come inside and test the signal did I they believe that the problem was with the line to my house. 
The tech was able to call for a cable crew that could replace the line from the street to a pole on the property. From there it goes another 100' underground to the house. That overhead cable replacement restored by internet service but not at the speed for which I was paying.
The 2012 service request was when they switched to Xfinity service. My internet speed dropped to 300KB/s. This time they fixed within 24 hrs with the temporary cable.
I work from home so both of these incidents were very disruptive. The first time I couldn't work at all from home and had to divide my time at the library/cafe and home waiting for service technicians that never showed up.
While I have decent speed now (15 mb/s down, 5 mb/s up) it's much more expensive than what I paid in Phila for RCN's internet service. I don't have much choice here though since the Fairpoint can only offer speeds less than half for a bit less money.

Heard nothing...

The guy was very professional. The biggest problem was getting
Them to send someone out for free because the problem was on their end.
Overall with comcast expect to be charged for things you never signed up for or asked for and
When something goes wrong, expect to be on the phone forever trying to get things fixed or
Having to call numerous times.

The internet is pretty fast and I have pretty good selection of channels to choose from. I choose them because I think it’s the only one that services my area.

It was horrible from start to "finish!" I've spent probably 6-7 hours on the phone with these jerks who have been lying to me, and wasting my time, and the time of the 5 people they sent out to not do the job that was needed.

They have been punctual; they were here when they said they would be. I had a bundled service with them; cable TV, internet and phone. They were about to raise the price for my home phone and I have switched the home phone. Now I’m paying more than before for the two services. They are incredibly overpriced and I probably will switch to a satellite TV. The channels were not as good as Time Warner cable or the satellite. I have just signed up with them but I’m going to switch to satellite and I have no option. I’m just not happy with them because they have increased prices on their services.