JIM GODBOUT PLUMBING & HEATING

I was looking for a trusted plumbing and heating company with good reviews and I picked your company. Sadly, my first impressions of your company were not very good. I had two furnaces to 'tune up' and your man Cody SAID....he tuned up both ....in 48 minutes. ?? Your own office knew ....it took 48 minutes because I called your office when Cody left my building and your tech Cody confirmed the work was completed. (in 48 minutes). The problem was one of the furnaces was not working at all....when Cody left. He apparently shorted out a wire on a furnace before he left my building. After I notified your company of the problem, you sent another tech, Travis to rectify the broken furnace. Travis saw....the cobwebs all over the condensing unit that Cody had supposedly just cleaned the day before. Travis also saw the dirty filter that was dated and showed it was three years old. Both of those issues were on a furnace Cody said....he tuned up (in 24 minutes)?????? Clearly, Cody was charging me for work he had not done. Thinking it was just a rogue tech, I sent several photos of the cobwebs and filter for the owner Jim to look at hoping, that as the owner, he would see Cody as a possible problem for his business. It was my hope that Jim would reach out to me and apologize for such shoddy work before asking me to pay $390.00 for work that was clearly not done. And Jim would apologize for his tech breaking my furnace and leaving my tenants without heat for the night. But that didn't happen. In fact after 10 days of waiting for the owner to contact me I contacted the office and explained the situation again. I was then sent a bill and not one word of an apology.....This .....even after your man Travis had witnessed all of the work that clearly was not ....done on my property. And after you had seen the photos yourself. Is this normal behavior for your company? The owner Jim didn't apologize for any of this damage his tech Cody did to my home. Maybe this is how your company does business but it's not how business should be done. When your employees make a mistake you....should take the responsibility for their errors and at least try to reassure customers that this is not how you normally treat customers. The second mistake you made was just ignoring customer complaints. I really don't know how you are still in business if this is all normal for you. Charging for work not done, shorting out wires, leaving broken furnaces, ignoring customer complaints. Wow. Now, instead of having a lifelong reliable paying customer your company now has a poor review due to your lack of caring about the quality of work you provide.

Always done well.

Excellent. They really are knowledgeable and nice.

excellent job

Excellent. These workers really know their stuff.

Great! Problems fixed.