Ben's Flooring

We had carpet installed by this company but were very disappointed with the customer service in the showroom because they ordered the wrong carpet. We had even driven to the showroom and showed the sales rep the actual sample of the carpet we wanted, including color, texture, and pattern. In spite of this effort, he did not correctly document our choice on the proposal paperwork and the wrong carpet was ordered. He seemed busy while we were there and was definitely distracted during our visit. The mistake was not apparent until several weeks later when the installers arrived at our home with the wrong carpet. When we called the showroom to discuss the problem, we spoke with this rep and he showed little enthusiasm or willingness to correct the problem. Instead, he implied that the ordering mistake was our fault. The installers did a good job with this installation, otherwise this would have been a 1-star rating.

They did an excellent job. They were very tidy and prompt. They were polite and moved the furniture for me as well. I was very pleased with the outcome.

Outstanding. Ben and Scott did a great job understanding my preferences and requirements, and were very helpful with tile selection. They kept their commitment to a tight deadline, finishing the week-long job before the Christmas holiday. The crew was great, and their craftsmanship and attention to detail were very impressive. We're thrilled with the work and would hire them again without hesitation.

He is very good. We did have a problem with our floors but he stuck with it and fixed it and made sure we were happy with the work. It was a mistake done by his installers but he said that he was not going to finish here until we were happy with the work. Even though there was a disappointment with the work done, he fixed it and just made sure everything was right. I could not ask for more than that. I would tell others that they do very good work. They installed the kitchen floor and it was outstanding. We had asked them to extend the floor into the hallway and the installers had made a mistake in that. He did not charge me for the correction of the mistake that was made.