LARRABEE BROTHERS PLUMBING

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When I called the office, a generic voicemail that didn't even identify the business answered.  I had to call again to get any action. We were promised an appointment at a certain time, i had to call to find out that the tech was re-routed to an 'emergency' and would not arrive within the window.  The vendor sent a tech that had ONLY the outdoor spigot repair/replacement on his work order.  When he was told by my wife that this was a minor issue that we asked to be handled in the same service call, and the priority was the air in the lines, he was indignant and argumentative.  When I arrived home to handle the situation, he was dismissive of my wife, and his attitude was sexist.  His half-hearted diagnosis consisted of a lot of conjecture and very little work. My questions about water supply from our well were dismissed.  The "fix" he recommended involved the small air vent in our whole-house water filter.  He bypassed that fixture, tested the lines, and that seemed to make some difference, but did not eliminate the problem.  He then replaced the outside spigot.  That is working fine.  We lived with this fix for 3 days - the situation has not resolved and is in fact worse.  I have called the office to let them know this didn't fix anything.  They stated they would "try" to get someone out to look at it.  It has been 3 days, I have still not heard.  We haven't recieved a bill. I  have reached out to other vendors.

Called another plumber and they had to come out... and because of the time of day it was I had to pay extra money for an emergency service....anyway, he got to our home and looked at our tank and said that it was the septic tank. And he didn't do septics..... we ended up having to fix everything ourselves. It was clogged where the filter is. We had to dig it out. And it has worked well since.

see previous details in section "what did the provider do".  when they came to try and fix the problems with the master bathroom toilet the plumber was very rude, hit the wall with his snaking device and didn't actually fix the problem.  I called the office and asked that he never come to our house again.

The person who was sent out did good, efficient work.  He was very timely.  He came out on the same day that I needed the work done.