Harley Plumbing And Heating Plus

Plumbing job went well. Used for heating over a few years. Always had the same problem that they 'fixed'. This year after coming out 4 times in 2 months for the same problem and charging ever time. We called someone else who abruptly fixed the problem. One issue was harley's failed to turn a knob back to on which caused a leak that they said did not know where coming from. Have not had any troubles since using new company.

We bought a house built in 1978 with the original oil fired heating system including several thermostats. When it came time to turn on the system in the fall it failed to work properly with the rooms alternately too hot or too cold and we replaced about half of the thermostats hoping to fix the problem ourselves to no avail. We called Harley Plumbing and Heating Plus and they came promptly and were very personable. Unfortunately, it took three visits and $400 worth of parts for us to realize that these guys may be nice but couldn't think outside of the box to diagnose our problem. They informed us that we needed a whole new system, which of course they carry, and that their repair seemed to be working. Soon after they left the last time, it was clear that nothing had changed. We limped through the coming months sometimes trying to sleep in 90 degree heat with the windows open and sometimes freezing when the heat didn't come on at all. We thought we needed a new system that we couldn't afford just yet. In desperation we called another company who came in and diagnosed the problem in minutes and fixed it inexpensively (including an additional problem caused by the first "repaired" valve which the Harley tech never turned back to the "on" position causing it to leak). In short, we now had heat when we wanted it, our original "oldie but goodie" system works just fine and we learned a valuable lesson; If you're looking for any type of diagnosis for heating at least, don't choose Harley!

Very frustrating. Harley came many times for the same issue and even though something they had done before had failed they still charged us for repairs and never got to the bottom of the issue. They overcharged us and never did get the issue fixed. Using another company now.