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Modern Pest Services - Augusta, ME
Rodent Pest Control Service, Bug and Insect Pest Control Service, Bird and Bat Pest Control Service,
About us
Modern Pest Services is a third-generation, family-owned and -operated pest management company that has been a leader in the industry since 1945. Modern’s licensed and fully trained pest management professionals provide fast, effective pest control solutions to residential and commercial clients throughout New England and utilize the least toxic, lowest-risk products as part of an integrated pest management program. Recognized by the National Pest Management Association for meeting the established standards of a QualityPro company, Modern has also earned distinction as a Pesticide Environmental Steward by the U.S. Environmental Protection Agency for its green and organic programs. Modern is a Copesan alliance partner and a member of several national, regional and local associations, including the Entomological Society of America, the National Pest Management Association, the New England Pest Management Association, and the Professional Pest Management Alliance. Modern has grown to become the largest and most respected privately-owned pest management company in New England.
Business highlights
80 years of experience
Services we offer
Residential and commercial pest control: Modern's HomeCare Green program protects homes from 60 pests and the diseases they carry, as well as a termite control program and additional pest control services for nuisance wildlife, ticks and mosquitoes. Ask about our organic programs!, while our commercial service programs protect a wide range of businesses and industries from unwanted pests. Modern offers a comprehensive bed bug control program including canine inspections and heat treatment
Accepted Payment Methods
- CreditCard
Reviews
4.817 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-17 of 17 reviews
Stephanie B.
Jan 2018
They eliminated the pests.
Nancy H.
Dec 2017
Fine, arrived on time, very polite and professional.
Angela G.
Nov 2015
This is about the Brunswick office. The customer service was terrible. I paid for a year of service, they did nothing to improve my life in any way, I accepted that I wasted my money and asked them to delete my account and payment info - they continued to charge me for 3 months. There is no way my request could have been misunderstood. The culture of their company is such that their employees believe that it is right to blow off their customers continuously. I experienced this with the service person (who claimed his military background made him trustworthy and had working - what an embarrassment to those who serve or have served) and with the customer service/scheduler. If two employees have exhibited bad behavior then I believe it is rooted pretty deep in the organization as a whole. I would question the real necessity of this company when considering this type of service. Maybe another company would be a better a better choice. As I said before, after a year I was accepting of my bad decision and willing to move on, terrible customer service has forced me to address this further. If they had completed the simple task I asked them to do, then I would have skipped giving them a review.
Response from Modern Pest Services - Augusta, ME
"Hello [Member Name Removed], We are deeply sorry, that you were not happy with your service and for the billing error on your account. We take your feedback very seriously, as it is our goal to treat everyone with dignity and respect; communicating openly and effectively. We understand that we were able to get you a refund for the two months you were charged in error. Please know that we are truly sorry for the inconvenience this caused you and we realize that this was very frustrating. We do hope that in the end you were satisfied with the resolution and perhaps you would be willing to give us another try in the future, if your situation should change. Thank you for your business, [Member Name Removed]. -Danielle Beckwith"
Nancy B.
Oct 2015
unknown
Response from Modern Pest Services - Augusta, ME
"[Member Name Removed], Thank you so much for taking the time to provide us with a review. We are glad that you were happy with your service. We take great pride in helping families and businesses, knowing we have provided them with peace of mind. Please think of us again if you should ever have any other concerns! We are here to help! -Danielle Beckwith"
Lincoln P.
Sep 2015
unknown
Response from Modern Pest Services - Augusta, ME
"Thank you [Member Name Removed], for your review! We are so glad to hear that you are happy with our work. Squirrels in that attic are no joke. Not only are they a nuisance but they can potentially do damage to your home - when they move in. Our team is very proud of the work they do - our service pro's are often treated as "heroes" by our clients. Please let us know if we can ever be of service to you again! -Danielle Beckwith"
Patricia G.
May 2015
.
Response from Modern Pest Services - Augusta, ME
"Thank you for the review [Member Name Removed]! We are glad we could help. Please let us know if you ever need anything in the future. -Danielle Beckwith"
Ernest P.
Aug 2014
The stinging insects are no longer a problem but we are observing more carpenter ants possibly escapees from their disturbed nest.
Response from Modern Pest Services - Augusta, ME
"[member name removed], Thank you for taking time to post your feedback on Angie’s List. We appreciate it! It’s common to see more ants “escaping” after a treatment and that may last a few weeks. It’s also common to see a lot of dead ants after a treatment. However, if you have any additional concerns or questions, please give us a call. Thanks again for your comments! Elaine"
Natty L.
Jul 2014
unknown
Response from Modern Pest Services - Augusta, ME
"Thank you for your comment on Angie's List and overall “A” rating! Dealing with carpenter ants is our specialty and I'm glad we were able to resolve the problem for you. Do you know about Modern's “Unbug a Friend” Referral Program? As a HomeCare Green client, if you refer a friend to us, and your friend also signs up for our HomeCare Green service, we’ll offer your friend $50 off her initial service fee and send you a $50 Visa Gift Card! Just make sure your friend lets us know that you referred her. Elaine Marketing Manager"
Alicia P.
Jun 2014
unknown
Response from Modern Pest Services - Augusta, ME
"[member name removed], Thank you for your comment on Angie's List and overall “A” rating! I'm glad we were able to take care of the rodent issue for you and that you’re happy with our service. Do you know about Modern's “Unbug a Friend” Referral Program? If you refer a friend to us, and your friend signs up for our HomeCare Green service, we’ll offer your friend $50 off her initial service fee and send you a $50 Visa Gift Card! Just make sure your friend lets us know that you referred her. Thanks again! Elaine"
Theresa J.
Sep 2013
Went great! They came, laid out bait and No more ants
Response from Modern Pest Services - Augusta, ME
"Thank you, [removed member name], for your comment on Angie's List! I'm glad that we were able to take care of the ants for you, and that you are happy with our service. Do you know about Modern's Referral Program? If you refer a friend to us, and your friend signs up for our HomeCare Green service, we will give your friend $50 off her initial service fee and send you a $50 Visa Gift Card! Just make sure your friend lets us know that you referred her. Thanks again! Matthew"
Jim W.
Apr 2013
Initially Modern Pest Services / Wildlife Control Division (Mike Beaumont) were fantastic! It's raining today and Mike spent at least an hour on the roof. Then he came into the house. Took his shoes off when he came to be sure not to track anything in. He went over my concerns and looked around the house. He reiterated that there was nothing going on. Said there was no way anything was going to get in or out of the house.
Just wanted to put a good word in for these guys. They did a good job!! They probably lost money on this job but didn't ask me for any more. They held true to their word and I would recommend them to anyone with a similar problem.
Just wanted to put a good word in for these guys. They did a good job!! They probably lost money on this job but didn't ask me for any more. They held true to their word and I would recommend them to anyone with a similar problem.
Response from Modern Pest Services - Augusta, ME
"Thank you, [member name removed]! We always appreciate feedback from our clients. It's remarkable at what lengths some people will go to insure quality. And courtesy is always an added bonus. Please, do not hesitate to contact us if you have any other pest issues. Matthew"
Christina F.
Nov 2012
I checked on Angie's list for reputable wild animal removal companies and Modern Pest was at the top of the list! The Modern Pest guys install the have-a-heart traps(or equivalent) between 4 - 5am to catch the squirrels before they leave their nests. The squirrels surviving capture are released into the wilds of Brunswick which I found appealing, however, I think that about 50% of mine died in the traps due to suffocation.
It took about 7 days all told, to trap all of the grey squirrels and roughly 3 days (three guys) to install the hardware cloth and exclusion exits. The workers were not intrusive, very pleasant, worked quickly and appear to have done a great job. I'm very happy not to hear gnawing of wood in my roof!
It took about 7 days all told, to trap all of the grey squirrels and roughly 3 days (three guys) to install the hardware cloth and exclusion exits. The workers were not intrusive, very pleasant, worked quickly and appear to have done a great job. I'm very happy not to hear gnawing of wood in my roof!
Response from Modern Pest Services - Augusta, ME
"Christina, Thanks so much for taking the time to post your feedback on Angie's List! It sounds like you had quite a battle with those pesky squirrels and I'm happy we were able to provide a good solution for you. Our Wildlife Professionals are well trained and as you indicated, they're very efficient and work hard to take care of our clients' pest control issues. Glad we could help! Elaine"
Michelle T.
May 2012
They are very professional, friendly and thorough. The whole year is $500. I don't know about the quality yet.
Response from Modern Pest Services - Augusta, ME
"Hello Member, Thank you for taking time to post your feedback on Angie's List. We appreciate it. Our service professionals take pride in being professional and thorough, so that's good to hear and I'm sure you'll be very happy with the quality of our service. Please keep in mind that we have a new referral program. If you refer a friend, neighbor, coworker or relative to Modern, you'll receive a FREE month of pest protection. Just have your referral provide your name or service address when they call to sign up for their HomeCare Green Program. Again, thank you for your comments. Elaine"
Steve G.
Apr 2012
They are very good. We would use them again in the future.
Response from Modern Pest Services - Augusta, ME
"Hello and thanks for your comments! We appreciate you taking time to post your feedback on Angie's List. Please keep in mind that we have a new referral program. If you refer a friend, neighbor, coworker or relative to Modern, you'll receive a FREE month of pest protection. Just have your referral provide your name or service address when they call to sign up for their HomeCare Green Program. Elaine"
Josef C.
Apr 2012
We have a contract with them. They come out 4 times a year. I pay $100 a visit. . I would use them in the future.
Response from Modern Pest Services - Augusta, ME
"Thank you for your comments and I'm glad to hear that you're happy with our HomeCare Green Program. Our new referral program can save you money. If you refer a friend, relative, coworker or neighbor to Modern, you'll receive a FREE month of pest protection. Just have your referral provide your name or service address when they call to sign up for their HomeCare Green Program. Thanks again for your feedback. Elaine"
Howard W.
Jan 2012
I found them through Angie's List. I noticed they had good reviews and they were close by to my house. I've had a very good experience with Modern Pest Services.
Response from Modern Pest Services - Augusta, ME
"Member, Thank you for taking time to leave a comment and I'm very happy to hear that you've had a positive experience with Modern. Client satisfaction is very important to us and we work hard to provide excellent service. We appreciate having you as a client and look forward to servicing your home for many years to come. Elaine P.S. Are you aware of our new referral program? If you refer a friend, relative, neighbor or co-worker to Modern and they sign up for a HomeCare Green Program, you'll receive a free month of pest protection. Just have your referral give us your name or service address when they call us."
Gerard S.
Jul 2011
They service us four times a year and I spend $115 every time that they come. I have been quite satisfied and thanks to them, we don't have pests.
Response from Modern Pest Services - Augusta, ME
"[Member Name Removed], We certainly appreciate hearing from our clients so thank you for your comments. However, I'm sorry to hear our service didn't meet your expectations. Our Service Professionals are highly skilled and take great pride in resolving our client’s pest management and wildlife issues. I hope we have another chance to work with you in the future. Elaine"
Kiran M.
Jun 2010
We did not end up using them, but they reassured me that there weren’t many mice in our attic. They were really great and were not forcing anything on me that was unnecessary. They were really friendly and really understanding of my desires and really put my mind at ease.
Response from Modern Pest Services - Augusta, ME
"Hi (member name removed), I’m following up on some older comments. Thanks for posting your feedback and I’m glad you had a good experience with our service professional, even though you didn’t become a client! Elaine"
Licensing
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FAQ
Modern Pest Services - Augusta, ME is currently rated 4.8 overall out of 5.
Modern Pest Services - Augusta, ME accepts the following forms of payment: CreditCard
No, Modern Pest Services - Augusta, ME does not offer free project estimates.
No, Modern Pest Services - Augusta, ME does not offer eco-friendly accreditations.
No, Modern Pest Services - Augusta, ME does not offer a senior discount.
No, Modern Pest Services - Augusta, ME does not offer emergency services.
No, Modern Pest Services - Augusta, ME does not offer warranties.