The Step Guys

Very pleased with my Big Boy steps and powder coat aluminum rail. Every aspect of this project was flawless. Brian measured precisely and explained the product and installation which was tricky, approaching the site from the side of the house. Ben, along with Gary and Jim installed the unit in two pieces taking care to protect the house and surrounding trees. They were polite and genial; important because they represent The Step Guys. They even swept the debris left behind. Darryl, who made the step units, finished up with some masonry the next morning. Communication was clear, pricing was fair and the steps arrived on time as well as the workers. The Step Guys should be recognized as a 5 star company for communication, work ethic and quality business to deal with. Totally recommended! Chose this company because my neighbor was pleased with her steps.

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For the most part, I was satisfied with the services from the StepGuys.
I broke out the experience into few areas to help illustrate the and quot;goodand quot; and and quot;areas for improvementand quot;.
PRICING
-Excellent. A or A+. These guys are extremely competitive in pricing and their product pricing will undercut any custom stair solution for your home.
ESTIMATE PROCESS
-Excellent. Sales guys are prompt, courteous, knowledgeable, etc.
WAITING PROCESS
-Satisfactory. I was quoted a wait period of 5-6 weeks. I took several weeks longer than that for them to build the steps off-site, due to delays caused by the railings.
IMPLEMENTATION
-Needing some improvement. This is partly my fault. The day that they came for install there was torrential downpours. Hindsight 20/20, I should have sent them away and asked for them to come back at a later date. However, it was indicated that there would be no problem. The trucks tore up the sod on my front lawn, and did significant damage to my irrigation system as well. When they completed the step-install, no cleanup was done. They hauled away the old steps, but left pieces on my lawn, such as a 8 foot cross-support beam for me to dispose of. In addition, to install the stairs, they had to rip up some of my brick walkway. About 100 bricks were left scattered on my lawn and mulch areas. It was about 30 minutes of cleanup for me to take care of. Not huge deal, but inconvenient.
Because it was raining so hard, they couldn't install the railings the same day. It took them about 3 weeks to get them to come back to install the railings. I received the bill for the stairs prior to the job being completed (not a biggie either, but I found strange).
QUALITY OF PRODUCT
-TBD - The aesthetic look of the product is excellent. I am very happy with it. However, the true judge will be the durability of the stairs over time (wear, and whether there is any and quot;settling/movingand quot; over time). I will revise this post after 1 year to update the status of the stairs.

Excellent. Sales came to house on time and reviewed options with us. Pricing was competitive. Install happened when promised and arrived at time promised.

worked out great had to tear down some of the old stepsthey help me out on how much of the old stairs I had to tear downthe new ones just went over the old stair. Installation was part of the priceso glade I went with these guys

The bases of the railings have come out, but it isn't them necessarily. The finish that they did, could have been better. I guess their price was reasonable. I would use them in the future.

They are more accustomed to put stairs in for residents. They were more accommodating than other companies. The prices were also included in the drop off and install.