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appliances sales and repairs.
We are a small business who has received the Super Service award every year beginning in 2013. With that you will receive excellent customer service from a dependable and knowledgeable master technician. We pride ourselves in honesty and reliability. For customers who want a company that is trustworthy, knowledgeable and stand behind their work this is the one for you. As of right now we have a special offer for preseason inspections at $79.95 (additional charge for additional systems). Additional Email - email@example.com.
Since 1999, Clarksville Heating & Air has earned the trust of residential and commercial customers by delivering complete indoor comfort solutions to Howard County and the Baltimore-Washington corridor. Clarksville Heating and Air, LLC. was born of the combination with Merit Air, widely known in Howard, Carroll, Baltimore, and Anne Arundel, Montgomery, and Prince George's counties as a personal, honest, reliable and technically proficient HVAC service provider for over 20 years. Our expertise in establishing and maintaining indoor comfort led to the 2017 rebranding of Clarksville Heating and Air as Charles Minnick retired. Merit Air merged with Clarksville Heating and Air, owned by Adam August and Mike Rackers. Collectively, Adam and Mike have over 40 years of heating and air conditioning and business experience with a focus on building trust. We're here for you seven days a week improving life and comfort! We have the experience and expertise of the large regional & national HVAC companies, with the personal touch of a small customer-friendly full service comfort provider. Clarksville Heating & Air strives to establish a relationship with our customers that will last a lifetime! We put customers first.
Individual was contacted to assist with non-functioning oven. Arrived after promised time. Made diagnosis that igniter was out. Stated price would be $275. After I inquired about the nature of the charges (parts price, vs. labor, etc.) indiv. refused to disclose the price. He went down to 239. Again I requested breakdown of charges. He refused to do so and offered to do the work for $211. Again, I requested breakdown of charges. After this, he became belligerent and stormed out. Subsequent call was made to contact number (which turns out to be this indiv. as he is sole proprietor). He remained defiant and refused to offer explanation of charges. He also refused to disclose whether he was or was not owner of the company. Overall this individual refuses to operate in an ethical manner and in good faith. Numerous claims on his website (and seemingly fabricated "reviews") gave the impression that his company was professional and ethical which, after this event, seems to be contrary to reality.
Description of Work
Repair of oven
Category appliance repair
Service Provider ResponseIn all fairness to 24/7 Express Repairs and to the repaiman, it is essential to consider the following facts: A. 24/7 provided an urgent service request on a federal holiday! B. 24/7 waived the agreed $75 "service fee" and provided a "free estimate". C. We tried to accommodate the (potential) customer with a significant discount of over $60 (which the customer declined) D. The Member stated that he was expecting to pay a total of $150 which was an extremely low repair price for urgent holiday service. Also, An A- grade is the only BBB rating that 24/7 Express ever had (and which we maintained throughout our paid membership period). In hindsight, it was an oversight & an error, that our phone representative did not notify the customer about the increased holiday rates ahead of the repairman's visit. We are sorry for the misunderstanding that this has caused. The repairman, not being aware that the customer was expecting to pay a reduced rate, on his part, felt that after driving :45 minutes to the customer's home and troubleshooting the stove, believing that he was quoting an appropriate repair price for urgent holiday service, was taken aback when the member promptly declined his pricing. The repair tech did his best to accommodate the customer by reducing the price by $64 to a total of $211 (which included not only the $75 service call, plus the GE Igniter part plus labor). Unfortunately, the repairman felt discouraged by the customer who remained dissatisfied challenging his pricing while stating that he expected to pay a total of $150! Understandably, this was a very uncomfortable situation, not only for the tech who has already invested almost an hour of his time on Christmas eve, realizing that he will return home empty handed. Ultimately, the tech did not even charge the $75.00 service fee that was initially agreed on, since he wanted to give the customer the opportunity to continue to shop for a repair the (above) stated price range.
They fixed both jobs. They responded quickly. They came the same day. They both seem to be working fine. I would like to see a longer warranty on service.
Description of Work
I have had two repairs. One was for a washer that was leaking. Another for a freezer that was building up ice.
Category appliance repair
Founded 1996 • With Angi since February 2010
Residential/Commercial Appliances AC, Refrige Repair Service & Maintenance. Refrigeration, HVAC, Air Conditioning, Heating Refrigerator, Freezer, Walk-in Refrigeration, Hot water heater, Heating, furnaces, boilers & heat pumps, washing machine repair, range/stove repair, Commercial Food-service & home kitchen Appliance repairs,
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