Priceless Home Improvements, LLC

I hired this company to replace the shingles on my roof, along with replacing the fascia and soffit. The project manager was Steve Johnston. The project was done within 5 days, even after being hampered by a delayed inspection and weather. The end results was very satisfactory. Mr. Johnston was personable, and very attentive to question, concerns, or problems. He always made himself available, and acted promptly to any request. Between the time the old shingles were removed and the new ones install, we experience three nights of very heavy rain. After the third night I noticed wet spots and staining on my interior ceiling at several locations. Within a couple days of notifying Mr. Johnston 4 workman arrived at my house to address the problem. They worked several hours and did not leave until there was no visible trace left of any leakage on my ceilings. I would recommend this company for their quality of work and care for customer satisfaction.

Priceless was highly efficient. My sales rep, Antoine Chase was very knowledgeable, showed true concern, and friendly. The work crew were very professional, worked extremely hard, cleaned up nicely and answered all questions in a friendly style.

Brian Shenk was very professional and helpful through the process of replacing our roof. When we had questions he called us back in a timely manner. Project timing was on point. The quality of the roof was good.. Very pleased with the new roof!

Randy Nulph was extremely helpful in assisting us with all information and particulars regarding roof replacement. He was very knowledgeable and professional. We were very pleased with the way he handled the process. We highly recommend Priceless Home Improvements LLC. Marc / Jocelyne Vanderhaegen

Can't say enough good things about Priceless. Working with Project Manager Bill Brown was a pleasure. From initial roof inspection, to working with the insurance claim, he was professional and kept me informed with updates. The work crew was professional, and did an outstanding job. My wife and I are very pleased with the results. Thank you Bill and Priceless.

I was so impressed with the professionalism and quality of workmanship that this company exhibited from beginning to end. Charlene was my lifeline, informing me of every detail along the way. THANK YOU Charlene! THANK YOU Priceless Improvement! I love my new roof and intend on recommending this company to others.

The company was very instrumental is assisting me to get coverage for my roof from my insurance company. They also were timely and professional in the roof installation. The service was great.

The overall experience from Priceless Home Improvement, Frankie and Tommy was awful. Their communication throughout the whole process was horrendous on all aspects of the business. Many times during the job, I was ignore when questioning the status of the roof. A follow up was required every time I had sent out communication to get a response. Also when speaking with the manager, Tommy, he never fully articulated the reasoning for the increase in price for the roof (from the beginning scope of the project to the final invoice). I was met with threats, yelling and demeaning language demanding I pay the invoice when I was simply questioning the increase of the invoice. What is also troubling is he had said that overhead and profit is not included in their original scope of contract and that is standard practice for them. The project was supposed to replace the roof, replace the fence and also fix the interior living room. The fence was never replace, and the living room was only painted. The invoice stated several lines that was never done, I.E. scrap surface area, paint crown molding, final cleaning. The worst part of this job was the increase in price for the roof. The original scope of the WHOLE project was for $8k, the final invoice inflated to $20k. When questioning the invoice, it was stated that supplementals was required to finish the roof. But that only equated to $3.3k. Nothing in the invoice stated, any work to bring the roof up to date, replace any rafters. (The bolded items are the supplementals) Frankie or Tommy was not able to explain the rest of the difference. If you do decide to go with this company. Be prepared to pay $20k for a 1250 sq ft roof. Met with horrible communication, and questionable at best business practices.

I have to say that John has great customer service skills.

Very professional and great customer service. The install was fast and very clean. Highly recommend!

I was extremely pleased with Stephon Smith and the quality of the services rendered. Stephon was very professional, on time, proficient, educated in regards to the roofing business. I would refer Priceless to everyone I know as well as use them again for my rental properties.

Priceless Home Improvement White Plains Md DO NOT WASTE YOUR TIME WITH THIS COMPANY. In the beginning it was good service. A gentleman came out looked at my job and provided an estimate. Great signed the contract and paid the $700 deposit. They needed to order 2 windows which would take 8 to 10 weeks to come in. Not a problem at all. Today my phone rings and it is the owners wife calling to inform me that the refund check they sent out was not signed they believe and they wanted to check to see if it was received. I was so confused because I was not informed that there was a refund being given. So she then informed me that the sales person that came out no longer works for the company and they are issuing a refund.. OK thank you for being honest and paying the amount back. But I asked if it's possible to still get the contracted job done. Even if I have to get a new estimate. Her response was I don't know and believe it was a conflict of interest. I said how when the contract is with priceless not the sales person individually. She said she would look into it and have someone call me back. She also stated I was not the only one getting a refund there were a couple other people also because the sales person is no longer an employee. I needed to call him and start a new contract with him. But she did not say a company name or anything. I do not know if the new company can even do the scope of work. We are almost at the point now where my windows would be coming in soon. VERY UNPROFESSIONAL TO NOT NOTIFY THE CUSTOMER IN THE FIRST PLACE AND THEN THEY STILL WANT TO DO BUSSINESS WITH THEM THEY ARE MAKING UP ALL KINDS OF EXCUSES. WHAT A WASTE OF MY TIME AND MONEY. GOD ONLY KNOWS HOW LONG UNTIL I RECIEVE THE CHECK.

Priceless Home Improvement Inc. recently replaced my roof. Being in Sales for 40 years I knew about setting and delivering on expectations. I knew this was a big job, at least for me. The Priceless team delivered start to finish. Devon (salesperson) did a great job, introduced his Area Manager, Tyler, and crew chief Robert. This became an insurance claim due to hail and wind damage. The entire process was explained to me exactly as it played out. Follow up was done on each step, crew chief was there as work started with explanation of actions to be done. He was onsite several times during job making sure crew had everything they needed. Landscaping was protected with tarps, yard was cleaned of debris throughout day and at end any loose nails around house were removed by dragging magnets. Crew was pleasant and courteous and finished a 4+k Sq ft home in less than 2 days. I had 2 neighbors across the street ask if I was pleased because they witnessed the job. One has reached out for a quote. Needless to say I was pleased and rarely provide feedback but these guys were exceptional. Give em a look.

Had the pleasure of working with ridge a very nice young man, who help me with everything,any questions I had he answered, the crew they had at my house was very professional and curtious.would definitely recommend this company

Aiden and Sam inspected my roof and helped me with claim process, great team and company, highly recommended

Sam stopped by my house one day and mentioned that there was an issue with my roof and that Priceless Home Improvement would help be with the entire process to replace it at no cost to me. At this time, I had so many other obligations going on that did not have the time or energy to take on another thing. He was so persusaive that I went ahead that signed up to have the roof replaced. Priceless took it from there. They handled everything from meeting the inspector from the insurance company to the final replacement of the roof. the work was outstanding and this whole process was painless with Priceless Home Improvement. I would recommend Sam and Priceless Home Improvement to anyone interested in going with a reliable company to replace their roof.

Aiden Soofi made the job not only priceless, but painless. We had wind damage to our roof which required a complete replacement. Aiden worked through all of the red tape with the insurance company, and had us scheduled for the work in a very reasonable period of time. He is very communicative and easy to work with. The workmen did a great job of replacing the roof with high quality materials - it looks great, and I expect it to last a long time. Well done Priceless!

Highly recommend Priceless Home Improvement. They did a superb job replacing our roof when it was damaged by a hailstorm. Our direct contact was Nick, but everyone at the company was responsive and professional. They dealt directly with our home insurance company, which covered the entire job,

Aiden Soofi knocked on our door and walked us through what he thought he could do for us regarding our roof and siding. He was true to his word. He worked directly with our insurance company to work out and execute the plan for the repairs. The workmanship and quality of the products used is exceptional. Aiden was keeping us posted at all times about every phase of the project. The crews for both the roof and the siding were exceptional. True artists in their field and provided exceptional service. Even through the cleanup and inspections, everything was very well handled. Highly recommend Priceless Home Improvements for any job you need for your home. Ask for Aiden Soofi!

From start to finish, the professionals at Priceless proved to be extremely knowledgable about the business. They helped us authenticate damage to the roof with our insurance company, provided a thorough and honest appraisal which the insurance company validated., a big job which required complete removal of the old roof and replacement with new, high quality shingles. Their installation teams worked tirelessly on the 4 day job, and returned afterwards to inspect all work and touch up places they thought needed improving without our having to ask. Clean up teams were thorough. They even repaired items which were not in the contract. Incredible, reliable service, friendly, no nonsense representatives. They represent the best in the business, highly recommend them.

Our service rep Devon Berry was extremely responsive and helpful, especially when it came to dealing with the insurance company.

did a good job

great job