Houston Appliances

He came over to install. Puttered around four 6 hours. However, he was unable to install. As a result of his limited ability on this day, he frayed the connector to the water pump. It appears he tried to fix this by gluing it back together(see photos). This is a brand new dishwasher and the connector from the dishwasher, that allows the tubes to connect to the water pump were frayed. Was not complete. We need the them to either pay to replace the part and have installed at another provider install or replace the dishwasher because they broke it.

It was a Sunday and he came and stayed until it was fixed. He explained everything he was doing and got it fixed.

Very disappointed. From the start, there were misreprentations made to us regarding his arrival time for the initial appointment, and instead of an hour, he was there for over 2 hours during the initial service time visit. We are frustrated and annoyed that our appliance was not repaired and the tech caused further damage when he disassembled, then reassembled it with at least 4 screws not returned to their original positions. We were told we needed a part but later learned we could have received the part sooner but he had not shared other options. Overall, this incident caused major inconvenience and delays during the holidays and the entire experience was unacceptable. After we made repeated attempts toward resolution, and he stopped responding, we demanded a refund of our initial $85 payment. We fully intend to pursue reimbursement for the damage that he caused to our appliance.

Great fast service and respectful to customer satisfaction

Exceptional communication and great work!

A very nice person. Prompt.

The owner was courteous, caring and professional. He did all that he could to meet my service needs

He did a good job. Price charged was fair. He was very knowledgeable about the appliances. I will be using him again in the future.

Mr is a true professional

Great!

He was on time and very respectful, kept in touch with me to see how things were progressing. Came back the next day to see if everything was good.

Houston appliance is prompt and professional. He provided good customer and completed the job as promsed.

Very knowledgeable

Great service. Knowledgeable, prompt, and efficient

great work, quick & reliable

Mr. Houston was the absolute best..

Showed me how to fix it. It fixed it. If has to have new ice maker, is giving me a discount if has to come out,Canâ t beat that. Terri Walker

Lennie is very professional and knowledgeable.

Excellent and thorough job

Excellent

I hired Houston for my Mother. He was very honest and friendly. Inspected dryer and nothing wrong except user error on a setting issue. He explained to my Mother and also called me to explain the issue to me. In a busy season, he was able to get to site in one day (a Saturday even) and did a great job. I would highly recommend and will definitely use this company for any future appliance needs.

Military vet. ð ºð ² Black-owned business. Pricing that beat his competition. Informative, prompt and courteous. COVID-19 compliant (came in with mask). Respectful of my home and small children. Will not hesitate to contact Mr. Houston again for ANY appliance repair.

The guy just left me hanging. We sent up an appointment and he was suppose to come back with the repair part. He just stop responding. Not very professional.

Mr. Houston was knowledgeable and very professional during his service visit. Additionally, I called on a Sunday evening he responded within 20 minutes and arrived at our home in about 40 minutes. I will be using him again in about three weeks. Mrs. Bryant

He was efficient, polite, respectful and very knowledgeable! We are very pleased and have referred him to friends!