Marchese Restoration
About us
As of July 2016, the owners of Tropea Restoration, brothers Joe & Lou Marchese, divided their company in preparation for transitioning into the next generation. Joe Marchese and his son Paul remain Tropea Restoration ; Lou Marchese and his restoration team are now Marchese Restoration. Both companies continue to provide stellar restoration services to the Baltimore area. .
Business highlights
Emergency services offered
39 years of experience
Services we offer
General Contractor. Fire & Water Damage.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.856 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 0% | ||
| 0% | ||
| 4% |
Showing 1-25 of 56 reviews
Emily C.
Jul 2021
I gave Marchese one star only because the job was mostly completed. The experience was horrible. Workers were rude and never on time; work was halted when workers were sent to another job; walls were damaged by improper tile removal (pounding on tile); workers washed tools in bathroom sink, clogging it, and bathtub; fixtures "disappeared" or were damaged; tile was installed outside shower where it should not have been; bullnose wasn't used (just grout and plastic); ceiling was damaged when tape was removed; and finally the company refused to "sister" a water-soaked ceiling beam. For this the insurance company paid them an extraordinary amount of money. I am still dealing with the fallout--two bathrooms and a ceiling that need repair and painting, which I would not let Marchese do because of the awful attitude of the workers and questions about their competence; and plumbing problems that have yet to be entirely resolved. Throughout the project both workers and the project manager lied to me so often that I felt I was being gaslighted. I have told Marchese that if any aspect of their work causes future problems, I will simply notify the MHIC. I kept photos of the damage and copies of my e-mails documenting the ongoing issues. I would never recommend this company to anyone.
Lars E.
Feb 2019
The repair went perfectly! Great craftsmanship!
Jess G.
Mar 2018
The workers were knowledgeable, helpful, professional and the quality of the work was fantastic.
Response from Marchese Restoration
"Thank you for taking time to post a review for our company. It gives me great pride to know that our team provided a positive experience for your family. I will share your comments with them. Regards, Lou Marchese."
Joseph G.
Sep 2017
Excellent.
Response from Marchese Restoration
"We appreciate the review placed for our company. Regards, Lou Marchese"
Janice W.
Jun 2017
Very pleased with the work that was completed and the professionalism of the workers assigned to the project. Communication and explanation of timing for project was excellent. Bob, the lead assigned to our project was very patient with our young grandchild who was visiting and was very inquisitive about what was going on. The project was managed to meet our expectation of completion date and that was especially appreciated.
Response from Marchese Restoration
"Thank you very much for taking the time to report on the experience you had with our company. I will be sure to share your comments with Bob and the entire team. Regards, Lou Marchese"
Lou W.
Jun 2017
Having such an unexpected problem like water damage in our home was probably the most challenging event my family has faced. Thanks to the outstanding work of Marchese Restoration, we were able to get through it and trust that the work being done was of the utmost quality. Additionally, all employees and referred companies by Marchese Restoration were extremely hard working and professional. I cannot thank Lou Marchese, Robert, and all other employees who were there for us. I would recommend this company immediately for any reconstruction projects.
Response from Marchese Restoration
"[Member Name Removed], it was a pleasure working with your family during the water damage restoration. I'm glad that our team was able to meet your expectations. I will share your comments with them. Regards, [Member Name Removed]"
Nick M.
Apr 2017
The work done by Marchese Restoration was second to none. It began with the professionalism of their employees, continued with the ease of contact throughout the process and the finished product was fantastic. Every step of the way through my basement restoration the gentlemen working on my house were helpful and informative. They worked within the budget set forth by my insurance company and absolutely exceeded every expectation. I would recommend Marchese to my family and closest friends because of the positive experience I had with them. The basement looks amazing and the company was professional, respectful and hard working.
Response from Marchese Restoration
"Thank you for taking the time to prepare such a thoughtful review. It's very rewarding knowing how well our team responded to your needs. I will share your compliments with the guys."
Lars E.
Apr 2017
The repair is beautiful, the craftsmanship and attention to detail excellent, the workers were dutiful, courteous, expert.
Response from Marchese Restoration
"Thanks for taking the time to report on our services, [Member Name Removed]. I'm glad you appreciate the work of our great employees. I will share your comments with them. Regards, Lou Marchese"
John B.
Feb 2017
Everything went extremely well. All the contractors performed superbly -- on time, neat, friendly, and informative.
Response from Marchese Restoration
"thank you very much for taking the time to report on our companies services. you and your wife were a pleasure to work with and I'm glad that we met your expectations. I will share your comments with the team. Regards, Lou Marchese"
Rema E.
Jan 2017
Everything went very well! Everything from the movers (Marchese used Key Kleaners to move us because of the complete replacement of the floors we were required to move out) to the flooring contractor to Marchese's team the work was completed in about a month and done well. If I or my husband had any questions or concerns, Lou or one of the guys on-site answered me on the spot or got back to us within a couple of hours. They really cared about us, our home and our things and we felt it whenever they spoke to us. So, I'd like to thank Lou Marchese, Robert DeWeese, Bob, Ray, Paul, Jack, Gary, Mike (I apologize if I missed anyone), and the contractors that Marchese works with. Because of all of you we have a beautiful home again.
Robert F.
Nov 2016
Took some time to get the correct shingles for the roof. Once the roof was repaired the interior work was fast and efficient.
Response from Marchese Restoration
"Thank you for taking time to report on our company. It was a pleasure working with you. Regards, Lou Marchese"
Susan S.
Oct 2016
Lou Marquese provided general contractor work for my condo after extensive water damage from unit above. He provided excellent guidance on handling insurance and offered suggestions when I asked for them. Their work was done in exactly the timeframe promised and was of superior quality. /the new ceilings are perfect and the quality of the painting excellent.
I would use them again in a minute!
I would use them again in a minute!
Response from Marchese Restoration
"Thanks [Member Name Removed] for taking the time to report on our services. you and your sister were a pleasure to work with. Regards, Lou"
Nicole K.
Aug 2016
Once again, Tropea did a fantastic job. This was not a major job, but you wouldn't know that there was ever a mold or drywall issue. I was extremely pleased with their work and professionalism. I was working from home while they worked and could hardly hear them or remember they were there. By the end of the day, we had our basement in tact again.
Response from Marchese Restoration
"thank you for taking the time to report on our company. It's always rewarding to have a past customer reach out to us when they are in need of our services. Regards, Lou Marchese"
Kevin W.
Aug 2016
The team arrived on time provided a dumpster to haul off debris. Cleaned up each day removed material layed new plywood replaced balusters 3 days paid attention to details.
Response from Marchese Restoration
"Thank for the taking with the time to report on our services. Regards, Lou Marchese"
Sharon M.
Aug 2016
Lengthy timeline, due to various things. Once everything was in order the job only took a few hours and they did a good job.
Geneau T.
May 2016
Workers were polite, detailed and performed the job requested.
Response from Marchese Restoration
"Thanks for taking the time to place a review for our company. Regards, Lou Marchese"
Michele M.
May 2016
The worked arrived on time. They were very organized, the ways were repaired and the work was done completely. Trope a talked with the other two companies to make sure the project stayed on schedule.
Response from Marchese Restoration
"Hi [Removed Member Name] , Thanks for taking the time to report on our companies services. You were a pleasure to work with and I'm glad you satisfied with the results and the restoration process. Regards, Lou Marchese"
Sandra H.
May 2016
From Lou Marchese (an owner? ) to Robert Deweese, the contractor who coordinated and oversaw our project, to the workmen who performed various tasks, everyone was terrific! Professional, on time, well planned, nothing too much trouble for them to do.
Response from Marchese Restoration
"Thank you very much for filing a review on your experience with our company. Both you and your husband were a pleasure to work with. Regards, Lou Marchese"
COL(R) A.
May 2016
Quality job. Would use again.
Response from Marchese Restoration
"Thank You Sir, It was a pleasure to be of service. Lou Marchese"
Frank W.
Apr 2016
Tropea responded within 1 hour of call, in the evening. Told us what they were going to do, and did so in a very timely manner.
Response from Marchese Restoration
"Mr. [Member Name Removed], I'm glad we were able to assist with the situation. Thank you for taking time to submit a report on your experience. Regards, Lou Marchese"
Roy K.
Mar 2016
Went well in all respects...see details in above section for specifics.
Response from Marchese Restoration
"Mr. [Member Name Removed], I'm glad we met your expectations. Thank you for taking time to submit a report on your experience. Regards, Lou Marchese"
Leon U.
Jan 2016
When TROPEA was finished the job, everything was restored to the originally renovated condition. One would never know that any additional work of any kind had been done to the renovated room. All was cleaned and vacuumed as well. We would always, always call TROPEA for any further restoration needs. And we would ask for PHIL G. to come in and share the proposed plan of work with us. He is SUPERB! The guys from TROPEA truly helped to ease our anxiety.
Jeannette D.
Jan 2016
They did a great job with all of the repairs. They were timely and kept all of their promises. The staff was professional neat and tidy. Now that they are done, It should be much warmer in our master bathroom as the insulation is much better and is now better protected from the elements. In addition, there is no sign that there was any damage to the roof of our garage at all as it was perfectly replaced.
After the job was complete, a supervisor came out to see if the job was completed to our and the companies expectations. They asked if we were satisfied and to let them know if we had any questions at all in the future. They also had me sign a paper so that they could send me their warranty. In addition, they asked me to fill out a survey of the experience that I had with them so that they could pass that along to their supervisors as the company itself wants to hear their clients feedback.
After the job was complete, a supervisor came out to see if the job was completed to our and the companies expectations. They asked if we were satisfied and to let them know if we had any questions at all in the future. They also had me sign a paper so that they could send me their warranty. In addition, they asked me to fill out a survey of the experience that I had with them so that they could pass that along to their supervisors as the company itself wants to hear their clients feedback.
Response from Marchese Restoration
"Thank you very much for taking your time to report on our company. Regards, Lou Marchese"
Anthony S.
Aug 2015
From the start, Lou Marchese coordinated the assessment of damages with my insurance claims rep to insure all necessary repairs were covered. That phase of the process went smoothly and timely. The company then appointed, Robert, as project leader for the job. A very professional gentleman who covered the full scope of the job with me, line by line. He checked in with me at various stages of the project to insure that I was satisfied with the progress of the job - "PROFESSIONAL" At the completion, Robert met with me to do a walk through to make sure that I was satisfied with the outcome. "PROFESSIONAL" In conclusion, I would say if you want a PROFESSIONAL restoration job done; call TROPEA RESTORATION.
Response from Marchese Restoration
"Mr. [Member Name Removed], thank you for your review of our company. It was nice to be of assistance with getting your property restored and working with you. Regards, Lou Marchese"
Paula W.
Apr 2015
Superb, at 68, best job ever had on my home. They were outstanding!
Response from Marchese Restoration
"Mrs. [Member Name Removed], Thank you for the review. you were a sincere pleasure to work with. Regards, Lou Marchese"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Marchese Restoration is currently rated 4.8 overall out of 5.
Marchese Restoration accepts the following forms of payment: CreditCard
No, Marchese Restoration does not offer free project estimates.
No, Marchese Restoration does not offer eco-friendly accreditations.
No, Marchese Restoration does not offer a senior discount.
Yes, Marchese Restoration offers emergency services.
No, Marchese Restoration does not offer warranties.