Creative Deck Design

This is the second time in recent months that I have used Creative Deck and Vinyl Products. I have used them because their prices were less than Home Depot and 84 Lumber--even with the delivery charge. The materials are top quality and their service is great!

Top-Notch Service from Connor! I first connected with Connor over the phone and was immediately impressed by how helpful and knowledgeable he was. When I visited Creative Deck and Vinyl in person, he was just as friendly and professional. He made purchasing materials for my new deck a breeze—offering great advice and helping me find exactly what I needed. The cherry on top? He even threw in free shipping! Outstanding service from start to finish.

I am so pleased with my fence. The crew worked quickly and efficiently. Recommend highly!

This is a very good company. They treat you like you are part of them. No hassle and no problems!! I like that!!

They did a great job on my vinyl fence

Thank you very much for a fantastic looking deck. Extremely happy with this build.

Creative Deck Design provides excellent customer service. The representative, G. Beard, is reliable, responds to calls when needed in a timely fashion. Gary has a foresight in drawing up the prints and very helpful of designing the deck. He was also helpful in what is the most cost effective choice. The crew, lead by G. Hollingshead, finished the deck within 3 weeks and they went beyond their duties when we asked if they would remove an old heavy hockey table when they removed the old deck. I am very pleased and I recommend this company if you want perfection.

Creative Deck Design installed our backyard fence. The work was done well and on time. It was a pleasure dealing with their team. Would definitely use them again

Gary spent time explaining and designing. The crew was great polite and professional. Calvin and Jim. They are real craftsman.

I gave one star just because he could build a patio but the workmanship is very sub par for so called professionals. I have called and sent emails with pictures and about the milky white stains all over the pavers, and have heard nothing back about what it was. But after doing some research online it is called poly hazing and it is caused when they put the polymeric sand down and do not take the time to make sure all polymeric dust is off the pavers before they wet it. So a $9800 dollar patio is ruined We picked out some nice dark earthy colors but now it has a milky white color on them. Was looking forward to sitting on my new patio but now I just get pissed off when I see it. Beware Take your money elsewhere.

work still in progress

Quality, on time and within budget. They did everything they could to meet my expectations.

They could improve their customer service and status updates. While I understood some delay for my project was due to the excessive rain this summer, the company could have contacted me about scheduling/changes; instead, I had to contact them to find anything out.

I hired Creative Deck Design to build a new front porch and a deck on the back of our house back in March. I was told that construction would begin in 6-8 weeks when I paid my deposit to them and signed the contract, and that the construction process shouldn't exceed 2 weeks. The whole process well exceeded the time expectations that were set as it is now mid-October and we are still waiting for work to be done to our back deck so that it can pass its 4th inspection. Our first failed inspection took place on 3 July. That very day one of the owners, Frank, came out to take a look at the work and explained that his worker would be out to make the corrections, which they did. Unbeknownst to us, the company failed to schedule the re-inspection as required, and we were notified by the Town of Bel Air on Sept 5 that our back deck could not be issued the Final Use Certificate. I immediately reached out to Frank at Creative Deck Design to inquire as to what was going on. Frank didn't seem to know but would look into it. A few days later the 2nd inspection took place, and failed. On 17 September, when I had not heard from the company, I made another phone call to Frank to inquire on when someone would be out to make the corrections to our deck since it had been nearly 2 weeks since the 2nd failed inspection. I was told by Frank that they were short staffed and that they would get to it when they got to it. He also proceeded to tell me that it wasn't as if my deck was going to fall down. I explained to Frank that this was not how you treat customers and that I'd appreciate a date/time when I could expect someone out to make the required repairs. Minutes after my phone conversation with Frank I received a text from him stating that someone would be out on 19 September. He further told me that he didn't appreciate my tone and for me not to call him. He also told me that he was blocking my numbers. On 19 September a worker came out to make repairs and a third inspection took place on 20 September, which failed. On 5 October my husband left a message for Bob, the President and CEO of Creative Deck Design. When Bob finally returned his call he proceeded to give my husband a hard time and said that the Inspectors for the Town were being overly picky. After some discussion with Bob, my husband volunteered to forward the inspection findings to Bob (which had also been sent to the company by the inspector's office), so that we could possibly get the needed work done to pass inspection. It has now been three weeks since the 3rd failed inspection and the required work still hasn't be completed, nor has the company attempted to reach out to us. To date we have not received any communication from Creative Deck Design as to when someone will be out to make the needed repairs for our deck to pass inspection, and we feel that we have exhausted all avenues ourselves on trying to get this matter resolved. In addition to the failed inspections, Creative Deck Design was

Quality work at an affordable price. They did an awesome job!

I thought the price was on the high side.

The Work was really good just had a issue with one Employee

I like my fence

The fence was installed quickly and professionally. I was happy with the customer service and the workmanship. The cost was very competitive with other estimates.

The gate latches weren't installed correctly and the slightest wind caused the gates to open, allowing one of the dogs to leave the yard, twice. Creative Deck was notified and they said someone would call me to set up an appointment. This never happened. In the meantime I had to place a board through the the handle to keep it from flying open. After several more calls, someone came out two months later. It's better but not very secure. Now I notice that one of the double gates is not even on the hinges, which doesn't allow for even closure. I'll call a handyman to take care of the problem.

They built a deck on the back of my house. The workmanship was excellent and the price was good. Hired them again for my next project.

Our fence was installed last summer. Good quality vinyl fence. The owner is very nice & accommodating. However, we were not impressed with the mess left behind. My husband had to clean it up after work. It was just a man & petite woman that installed the fence. She left early so it was just him to finish the work. Had issues with fence coming loose from side of house. Customer service was terrible..."get to it when we can". A few weeks later 2 men came & fixed the problem. They were cordial.

Fantastic experience with Creative Deck Designs & Fence! We did not have railings on our front porch so we had a Creative employee come out for a preliminary estimate. It was right on track (cheaper actually) with the other estimates we had gotten. We went to the showroom to look at the materials and other options. We signed the contract right there after finalizing the details. The work was done promptly and professionally. This completely refaced the front of our house and it workmanship is impressive. All of our neighbors love the new look and have asked for referrals, to where we are happy to pass on the Creative's information. Great job, well done!

The entire team was outstanding from the project manager to the crew who did the work. They were very professional, cleaning up everyday when they got done. I would use them again in a New York minute.