Modern Comfort Systems

Customers deserve more than what this company provides. They cancelled our service visit twice, and lied about it the second time. After the first cancellation, we had to wait over a month until the rescheduled visit was supposed to happen. The day of the second visit after the technicians were already late, the nasty receptionist stated that they were "definitely still coming," but never showed. Furthermore, a year ago they came to troubleshoot a faulty Lennox thermostat they sold us previously because it was not working properly, but instead fried the electronics and told us we needed to purchase a new $450 thermostat from them. No way! Bought a new Ecobee thermostat for a fraction of that and it works much better. Do yourself a favor and choose one of the many other reputable HVAC businesses in this area.

Do not trust what this company tells you. They will try to charge you more money for a problem that doesn’t exist. We had a service tech come out and evaluate what was wrong with our AC system. He spent a total of 5 minutes at our house, only looked at our outdoor unit, and told us “You might have a leak in your air handler but I don’t want to go in your attic to look at it, so I’ll just have someone come out to quote you for a new system.” When I called the office to say I was unhappy with the service, the service manager told me they would waive the service charge and send out another tech to look at our system and evaluate the problem. The second tech told us that he thinks there might be a leak, but couldn’t know for sure. We had two other companies look at our system and determine that there was no leak and it was a different problem entirely. A month later, we received a bill charging us for the service after the service manager told me he was waiving it. I have called several times to discuss this with the service manager and have been told every time that he stepped away from his desk. This company will just tell you lies, so go with a more reputable company if you need something fixed.

They did very good, very good responsiveness and professionalism, I have no complaints, they installed the system sometime in 2013 and has not had any problems with the system.

We started noticing our AC was cooling below the point from which it was supposed to stop. We called them and a technician was supposed to come out. They were to call us 30 minutes prior to let us know he was on his way. He showed up within the window agreed upon but he did not call us when he was on his way.. He didn't know what was wrong and he said it possibly needed a new thermostat. He was wanting to charge us when it was under warranty. We thought he should have asked if it was. We went and spoke to another company who came out and they fixed it in 15 minutes. I eventually spoke to one of the managers who said he had worked for this company for a number of years but he did not have his journeyman's license. In my opinion, the prices they charge is outrageous for what they provide. We will not use them again.

Our Trane AC was no longer working after 22 yrs. Called Modern Comfort to get a second estimate and within a half hour Glen the estimator call me back, and was able to come out to the house the next day. Modern comfort was recommended by our neighbor who worked with Glen and recently had their units replaced and converted to gas. Glen was great, extremely helpful and patient answering all our questions and there wasn’t any hard sales pitch. We decided to replace the AC and furnace at the same time. The following day the install crew came out, Kevin, Chris and Tyler. Kevin, as installation lead, was great patiently explaining and answering questions and each crew member was very professional and respectful. I was very impressed with everyone from Modern Comfort from the initial call, prompt return of calls, availability and scheduling but most of all how professional each person was, which speaks to their outstanding customer service! And pricing was definitely a big plus! If your looking for a group that seems honest, fair, professional and responsive, call Glen at MC! Thank you Modern Comfort team - the AC came just in time for the August heat.

Very professional from estimate through installation. Very happy with unit and customer service when I called with stupid question, were courteous and helpful. Called back this year for my first free check up of system, Nice young man who spent about half an hour going over things in attic and outside. Please with follow up. (Purchased unit in August of 2017)

I did a lot of research on heating & cooling companies and received several estimates and am very happy to have gone with Modern Comfort Heating & Cooling. They were very professional, honest, helpful, did a beautiful job in a timely manner and were fairly priced.

Repairs completed and heating systems worked. Very expensive. Heat out in both 1st and 2nd floor zones. Parts needed replaced so they waited to get the second part before they came out to replace them both. Even though they charged separate fees for each zone as if it was a different job. I talked to multiple people in the office and had to re explain the situation each time. Not timely in responses nor did the mechanic ever communicate to me what the issues were until i called the office. ( this property is a rental property and the renters were there when the mechanic was on site). He performed the work fine and was knowledgeable, not happy with the company.

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It went fine.

Very well.

The service was excellent, prompt, and professional.

We have a contract with them. Whenever we need service, they come. They do very good. I've used them for about 10 years. I go back for their quality of work and their punctuality. I would recommend them. They are reliable and you can count on them.

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Minor start delay on one day but consistent with my stated ratings.

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They troubles shoot it and figured out the problem. They were very prompt and they came the same day.

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They respond quickly.

Been using them for 10 years.