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South County Enterprises

Founded 2005 • With Angi since August 2010

2.0

(1) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

Residential Rates: $75-diagnostic fee. Summary and price of repairs will be given after diagnostic is completed. Any repairs will be additional to diagnostic fee. Diagnosic fee is $150 for after hours emergency calls. No additional trip charges. Commercial customers please call 443-924-0248 for pricing....

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Verified Reviews

A few reviews for this pro...
2.0

06/24/2011


Libbie B.

This company was recommended through my home warranty company. I contacted them on 6/1/2011 to fix my AC, and they told me they couldn't come until June 10th. On June 9th I called them to tell them that our hose on our AC was broken, so they should bring an extra one with them. Someone came out on June 10th & verified that the hose was indeed broken, and advised us that they would need to call the home warranty service for advice on whether the repair was authorized. They did not bring a hose with them. They told us that they would call us back on 6/13. We waited until 6/20 and no one called us. I called them on 6/20 and they stated that they had "just been about to call." They made an appointment for Friday 6/24. My husband took time off work and waited all afternoon. They did not show. When I called to ask them where they were, they stated that they were going to have to come out on Sunday.

Description of Work
Diagnosed problem with AC - hose to outside broken and leaking into our house.

Category heating & air conditioning/hvac

Service Provider Response

Since there's no way to respond to the complaint posted by this customer AND tell the entire story about this service call without sounding defensive I've decided to go ahead and offer an explanation for every complaint individually. First off, we were assigned the call from your warranty company, so we were actually working for them, not you. This is important for you to understand because the warranty company was our customer and THEY decide what gets done and what doesn't. We gave you an appointment for the 10th and you called your warranty company so they could find you another contractor with an earlier appointment. They COULD NOT find a contractor to service you any sooner than the appointment we gave you. We actually gave you an after hours appointment so that you wouldn't have to wait longer. You called and told our dispatcher that a "hose" was broken which means absolutely nothing to us because there are no hoses on your system. And even if you had correctly identified the failed part on your system we still wouldn't have been able to fix anything without authorization from your warranty company because they call the shots. Your work order specifically stated that no work is to be performed without contacting the warranty company for authorization first. Our tech diagnosed your system and identified two separate issues with your system, we attempted to contact your warranty company for authorization that day and were unsuccessful. The 10th being a Friday and you having an after-hours appointment meant that your claim wasn't filed until Monday the 13th. Your claim was not approved until later in the week and when we did receive authorization we made several attempts to contact you. After you called us back we gave you the next available appointment which was the 24th, again with us making concessions by offering you an after-hours appointment so that you wouldn't have to wait AND so that your husband wouldn't need to take off. That's right, your husband requested and after-hours appointment so that he wouldn't have to take off work and we obliged. So the "husband missing work" statement is completely false. Also, we called BEFORE your appointment time to inform you that we weren't going to be able to make it on the 24th and offered to come out on Sunday, which is something that we almost never do. We arrived on Sunday the 26th and repaired your unit without any problems.

    Services Offered

    Heating and Air Conditioning service and installation, Water Heater service and installation. Commercial and Residential. We service/install boilers, chillers, frequency drives, air handlers, heatpumps, gas/oil furnaces, a/c, gas/electric water heaters and new/existing gas piping.

    Services Not Offered

    We do not offer plumbing services with the exception of water heater service/installation and gas piping.

    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    MasterCard, Check, Visa, PayPal, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes