Onestop Kitchen Bath Waldorf

### Review of OneStop Kitchen and Bath Cabinets: A Cautionary Tale My experience with OneStop Kitchen and Bath Cabinets has descended into chaos, and I feel compelled to share every painful detail of my ordeal to warn others. For anyone considering this company for their kitchen remodel, I urge you to think twice. My experience has been a relentless cycle of frustration, negligence, and unfulfilled promises that no homeowner should have to endure. #### Initial Consultation: Sweet Talk and Shattered Dreams The process started with an initial consultation that seemed promising. The sales representative was charming, knowledgeable, and you could tell that they knew how to sell. I was captivated by their pitch, convinced that I had found a reputable and professional service to realize my kitchen dreams. However, I should have taken greater caution—what I encountered later was a far cry from the polished presentation I had been given. #### The Contract: Vague and Deceptive I rushed into signing the contract, which, in hindsight, was filled with vague terms and half-hearted commitments. When I look back, it feels almost like a game where the rules were held very close to their chest. The project began, but little did I know that this contract would serve as a never-ending source of frustration rather than clarity. Unfortunately, I failed to insist on specifics regarding timelines, materials, and guarantees, which proved to be a significant misstep. #### Communication Breakdown: The Beginning of the End Once the initial payment cleared, the communication deteriorated rapidly. My attempts to reach out for updates were often met with radio silence. When I did manage to speak to someone, it was typically an answering service or a team member who seemed just as uninformed about my project as I was. It felt like their "customer service" model prioritized deflection over assistance, with little regard for the clients suffering in silence. ### Missing Cabinets: The Shocking Revelation It soon became clear that a significant part of my order was missing: two cabinets with glass doors. This glaring oversight was ultimately admitted by the designer, Yara, who acknowledged that she had simply missed the order. This was not only an inconvenience but a massive oversight that threw the entire timeline into disarray. Instead of owning this mistake, I was presented with a demand for additional payments. They insisted that I pay an extra $500 to rectify the situation. After pushing back, they begrudgingly lowered the figure to $400—on the condition that I would write a positive review about my experience. This was shocking, but I was desperate to get my project on track, so I reluctantly agreed. It felt unethical that they wanted a glowing review as a form of incentive, but my desire for resolution overrode my better judgment. ### The Follow-Up Purchase: Another Disaster When the missing cabinets finally arrived, I was hopeful that I could put this debacle behind me. However, they made yet another mistake. The doors on the cabinets they installed were misaligned—neither could open nor close properly. It became evident that the quality of work and attention to detail that had been promised were nonexistent. The situation was compounded by the crown molding, which was also poorly executed, not resembling what I had requested at all. They assured me that they would fix this issue and return to install the crown molding at no extra cost as a gesture to rectify their myriad mistakes. Days turned into weeks with no follow-up or updates, and I was left hanging once again. Each time I tried to reach them, their responses grew increasingly vague and unhelpful, which further exacerbated my disappointment. ### The Epiphany: Time to Move On After a month of waiting for the fixes to be made—fixes that I doubted would ever see the light of day—I realized that this project was not going to be completed to my satisfaction. I wrote to OneStop and requested they come to pick up their defective cabinets and refund my down payment. What I received in response was nothing short of gaslighting. They insisted that I owed them full payment for a project that remained unfinished, citing contractual obligations while ignoring the multiple shortcomings of their service. At this point, it became painfully clear that I was caught in a battle of wills with a company that had no regard for my investment or my family's well-being. I found myself on the edge of sanity, dealing with a company that refused to take accountability for their myriad mistakes. ### Legal Action: The Last Resort Given the emotional toll this experience has taken on me and my family, I have decided to pursue legal action against OneStop Kitchen and Bath Cabinets. The stress and pain that this entire ordeal has caused cannot be understated. I believe that companies should be held accountable for their actions, particularly when they cause significant distress to their clients. ### The Bottom Line: A Word of Caution If you are considering OneStop Kitchen and Bath Cabinets for your kitchen remodel, please heed my warning. My experience has been riddled with poor communication, unfulfilled promises, and a complete lack of accountability. The quality of their work is a far cry from the standards they advertise. What began as a hopeful renovation has turned into a harrowing saga that has consumed my time, energy, and finances. Do yourself a favor: look for a contractor that values your business, respects your vision, and stands behind their work. OneStop Kitchen and Bath Cabinets is not that company. This review serves as a cautionary tale—learn from my mistakes and avoid the pain and frustration that I have endured.

If I could have given Onestop Kitchen and Bath located in Waldorf, MD ZERO stars I would have. Better yet, if I could have taken away stars from this company I would have. I chose this company based on their rating of 4.9 and honestly, I have absolutely no idea how they have such a high rating because I know they don’t deserve it. I have heard so many horror stories and am (still living) in the nightmare that is Onestop Kitchen and Bath of Waldorf, MD. When you pay almost $40k for a kitchen remodel and your so called designer tells you NOT to change the layout of your kitchen, well that should have been my first and only red flag for this company but hey, I figured she had it handled. Boy was I wrong. Then the company sends out contractors who apparently don’t care about your property and don’t put down cover on the floors so now my floors look worse than they did. Yes, I’m getting new flooring but that should not matter. The company and the contractors should be professional and put something on floors regardless of whether the customer is getting new flooring. Thankfully I am going with a flooring company and NOT Onestop Kitchen and Bath of Waldorf, MD. If they cannot install a kitchen in a timely manner then I absolutely know they are unable to do flooring. My contract said 4 weeks…well it’s been 8 weeks and several punch lists later and things are still JACKED and this company thinks they deserve to be paid in full. Really? Well I deserve a kitchen that does not have a bunch of dents in the cabinet doors, jacked up drawers that are not aligned properly, a trashcan drawer that doesn’t close properly, and the list goes on. Now the company is saying they will send out another contractor, not the original one, who BTW placed an outlet that was supposed to be by the stove BEHIND the refrigerator (and I guess the contractors thought I wouldn’t notice???) and when I lost my mind on the project manager, who BTW understood why I was upset about the outlet and was just as confused as I was about that entire debacle, so at least the project manager is not an idiot… but the office manager or whatever he calls himself, refuses to take ownership of what these contractors are doing in peoples homes. HELLO…. Did Onestop Kitchen and Bath hire them? Meaning the office manager/store manager/whatever you call yourself? Did you not hire these people? Yes, therefore Onestop Kitchen and Bath out of Waldorf, MD is responsible for what the contractors do and do not do in peoples homes. You expect to get paid. Well we expect to get an amazing service and exceptional experience for what we are paying you. Instead, we getting the short end of the stick and you think we are being unfair. Not unfair. Just tired of being treated like an ATM!

Everything went fine. We had a few delays but then they did a good job.

My experience was great. They were timely. They have great and quality products.

Everything was perfect. I'm definitely gonna use them in the future. I'm actually thinking about redoing my bathroom with them anytime soon.

It was quite well. I was very happy and they did a very good job, Everything was timely as planned. They are always on schedule.. It turned out very nice.