MCKENDREE MOVING & STORAGE INC

Wow I can't say enough about this company!! They were professional and very accommodating from the beginning. We weren't able to give much notice but they were able to move some things around and they squeezed us in on a day they were already booked for. We were told they would shoot for between 2 and 3 pm. The day before our move we were already exhausted and not prepared we called McKendree and asked if they could add another guy, because our estimated time was 8 hours but that was if we were packed as we had said we would be. The owner was so kind and said would send his nephew (who was working for money for college during the summer) to our house in the morning to help pack. His nephew showed up at 8 am and he had his work cut out for him. What a respectful kind and efficient worker! The movers showed up at 2:15 and worked until almost 11pm. We had some difficult stairs and angles to get around and they worked it all out with ease. The staff is knowledgeable, friendly and they were hard workers. They all went above and beyond for us. We can't say enough about them. You can't go wrong with them! Thanks so much! KJ and DJ

The moving went pretty good but the storage was pitiful. We had rodent feces in our boxes and the rodents chewed through our mattress and defecated on it. Their manager never returned our phone call or cared enough to formally apologize. Their driver thought he took the box where the rodents chewed but he didn't know that there were several boxes with rodent pellets.

ITwo very pleasant men showed up on time to move furniture.  They were fine with heavy things that required nothing more than brute strength.  They had no experience in moving desks.  I had asked before I hired them if they knew how to take apart and put back together a peninsula desk and the answer was yes.  I had one office desk in the garage that had been taken apart for a longer move to my current address and they had no idea how to put it back together.  They evidently had no experience at all in taking the peninsula desk apart much less putting it back together.  If my son-in-law had not been here, they would have completely destroyed both of my desks and probably charged me for more than the three hours I had contracted with them.  Again, they were very nice, pleasant men and if you don't have anything complicated to take apart or put back together they will do a good job.  Thank God my son-in-law was available.  I don't know if movers can take classes in how to move things but if there are classes they should take them.  I would hire them again to move simple, uncomplicated things that I can't move myself.

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The move went HORRIBLY WRONG!!!  After a quote of $856 for 4 hours, 3 men, and truck, I decided to hire McKendree.
Initially, my move was scheduled for Tuesday, 6/23/2015 in the a.m.; however, my settlement did not occur until Tuesday, 6/23/2015 @ 2pm.  I talked to Joan, an employee of McKendree Moving & Storage, (McKendree), and she told me to let her know ASAP of when settlement is.  Once I did, Joan said they could move me on the same day as settlement, June 23, 2015.  The movers were supposed to arrive between 12:30 p.m. - 1:00 p.m. but they did not arrive until 2:00 p.m.
On Tuesday, June 23, 2015, McKendree Moving and Storage, (?McKendree?), moved my furniture from my apartment to my house.  
Below, are the following problems encountered:
The movers:
? Put a hole in my bedroom wall.
? Did not put up my dresser mirror.
? Left their wrappings/coverings in one of the bedrooms.
? When they brought in my living room furniture, they left the plastic wrapping and placed them in a position where you cannot sit on them.
? We are missing a living room end table.
? My living room chair is missing the 4 legs.
? They claim they could not bring up my queen box spring.  They spent about 30-45 minutes trying.  
? They did not even try to bring up my daughter?s queen box spring.
o (Once they left, my daughters brought up BOTH box springs in under 10 minutes.)
? The movers did not come prepared.  We waited approximately 3 hours waiting for another mover to bring the proper tools to dissemble our beds.
? My daughter?s bed was broken.
? Missing a box of clothes?
During the move, it started raining, thundering, and lightning.  One of the movers came into the house and said he does not move during lightning storms and proceeded to sit in the truck.  After a while, my daughters went onto the truck to start moving the furniture because it was getting very late.
After the move, the same mover charged me $1600 for working from 2pm to 10pm.  I told the guy that I was not paying anything until I talked to Joan.  He was very adamant about me signing the form, which I refused to do.  When I explained why I was not going to sign, he kept saying "That's not my job; that's not my fault."   He refused to leave... 
The next morning, I spoke to Joan, who began defending the movers.  After a while, I told her the problems I encountered with the movers.  She said that the matter needed to go to the next level.
Later that morning, the owner called and once again, started defending his workers ?and? that with them moving me at the last minute, they did me a favor.  The owner also said that he was willing to knock off 1 ½ hours of time from my invoice.  
I told the owner that I am not paying for anything above 3 ½ - 4 hours worth of work.  He was very quiet.  He stated that without them, we probably would not have been moved because of the 4th of July.  I explained to the owner that it does not matter if they squeezed me in or if he ?thought? his company was doing me a favor, it did not excuse the poor quality of work.   We kept going back and forth and I told him that I am more than prepared to take this matte further (I had taken pictures).  He said told me to go ahead?
After a while, the owner and I finally agreed of a price of $825.  The owner also said that he obviously handled the matter poorly, which I told him he did.
After the call, my daughter said that one of the movers told her to call me and let me know they accept tips.  I immediately called the owner and told him, who dropped the price down to $795.  He said the worker who said that would be fired. 
Today, 7/3/2015, I am still unpacking and finding things the movers failed to do.  Although I have sent them an email, (through their online form), requesting them to show me how to file a claim, they have not responded.  I have reported them to the BBB and waiting for a reply.  I will keep you updated.

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