MCKENDREE MOVING & STORAGE INC

Wow I can't say enough about this company!! They were professional and very accommodating from the beginning. We weren't able to give much notice but they were able to move some things around and they squeezed us in on a day they were already booked for. We were told they would shoot for between 2 and 3 pm. The day before our move we were already exhausted and not prepared we called McKendree and asked if they could add another guy, because our estimated time was 8 hours but that was if we were packed as we had said we would be. The owner was so kind and said would send his nephew (who was working for money for college during the summer) to our house in the morning to help pack. His nephew showed up at 8 am and he had his work cut out for him. What a respectful kind and efficient worker! The movers showed up at 2:15 and worked until almost 11pm. We had some difficult stairs and angles to get around and they worked it all out with ease. The staff is knowledgeable, friendly and they were hard workers. They all went above and beyond for us. We can't say enough about them. You can't go wrong with them! Thanks so much! KJ and DJ

The moving went pretty good but the storage was pitiful. We had rodent feces in our boxes and the rodents chewed through our mattress and defecated on it. Their manager never returned our phone call or cared enough to formally apologize. Their driver thought he took the box where the rodents chewed but he didn't know that there were several boxes with rodent pellets.

ITwo very pleasant men showed up on time to move furniture.  They were fine with heavy things that required nothing more than brute strength.  They had no experience in moving desks.  I had asked before I hired them if they knew how to take apart and put back together a peninsula desk and the answer was yes.  I had one office desk in the garage that had been taken apart for a longer move to my current address and they had no idea how to put it back together.  They evidently had no experience at all in taking the peninsula desk apart much less putting it back together.  If my son-in-law had not been here, they would have completely destroyed both of my desks and probably charged me for more than the three hours I had contracted with them.  Again, they were very nice, pleasant men and if you don't have anything complicated to take apart or put back together they will do a good job.  Thank God my son-in-law was available.  I don't know if movers can take classes in how to move things but if there are classes they should take them.  I would hire them again to move simple, uncomplicated things that I can't move myself.

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The move went HORRIBLY WRONG!!!  After a quote of $856 for 4 hours, 3 men, and truck, I decided to hire McKendree.
Initially, my move was scheduled for Tuesday, 6/23/2015 in the a.m.; however, my settlement did not occur until Tuesday, 6/23/2015 @ 2pm.  I talked to Joan, an employee of McKendree Moving & Storage, (McKendree), and she told me to let her know ASAP of when settlement is.  Once I did, Joan said they could move me on the same day as settlement, June 23, 2015.  The movers were supposed to arrive between 12:30 p.m. - 1:00 p.m. but they did not arrive until 2:00 p.m.
On Tuesday, June 23, 2015, McKendree Moving and Storage, (?McKendree?), moved my furniture from my apartment to my house.  
Below, are the following problems encountered:
The movers:
? Put a hole in my bedroom wall.
? Did not put up my dresser mirror.
? Left their wrappings/coverings in one of the bedrooms.
? When they brought in my living room furniture, they left the plastic wrapping and placed them in a position where you cannot sit on them.
? We are missing a living room end table.
? My living room chair is missing the 4 legs.
? They claim they could not bring up my queen box spring.  They spent about 30-45 minutes trying.  
? They did not even try to bring up my daughter?s queen box spring.
o (Once they left, my daughters brought up BOTH box springs in under 10 minutes.)
? The movers did not come prepared.  We waited approximately 3 hours waiting for another mover to bring the proper tools to dissemble our beds.
? My daughter?s bed was broken.
? Missing a box of clothes?
During the move, it started raining, thundering, and lightning.  One of the movers came into the house and said he does not move during lightning storms and proceeded to sit in the truck.  After a while, my daughters went onto the truck to start moving the furniture because it was getting very late.
After the move, the same mover charged me $1600 for working from 2pm to 10pm.  I told the guy that I was not paying anything until I talked to Joan.  He was very adamant about me signing the form, which I refused to do.  When I explained why I was not going to sign, he kept saying "That's not my job; that's not my fault."   He refused to leave... 
The next morning, I spoke to Joan, who began defending the movers.  After a while, I told her the problems I encountered with the movers.  She said that the matter needed to go to the next level.
Later that morning, the owner called and once again, started defending his workers ?and? that with them moving me at the last minute, they did me a favor.  The owner also said that he was willing to knock off 1 ½ hours of time from my invoice.  
I told the owner that I am not paying for anything above 3 ½ - 4 hours worth of work.  He was very quiet.  He stated that without them, we probably would not have been moved because of the 4th of July.  I explained to the owner that it does not matter if they squeezed me in or if he ?thought? his company was doing me a favor, it did not excuse the poor quality of work.   We kept going back and forth and I told him that I am more than prepared to take this matte further (I had taken pictures).  He said told me to go ahead?
After a while, the owner and I finally agreed of a price of $825.  The owner also said that he obviously handled the matter poorly, which I told him he did.
After the call, my daughter said that one of the movers told her to call me and let me know they accept tips.  I immediately called the owner and told him, who dropped the price down to $795.  He said the worker who said that would be fired. 
Today, 7/3/2015, I am still unpacking and finding things the movers failed to do.  Although I have sent them an email, (through their online form), requesting them to show me how to file a claim, they have not responded.  I have reported them to the BBB and waiting for a reply.  I will keep you updated.

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VERY professional and courteous movers.

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Very good and reasonably priced. We moved from our 3 bedroom, 2 1/2 bath home in Waldorf, MD to a 4 bedroom, 3 1/2 home in Berryville, VA (100 miles from Waldorf). The packing was done very well and efficiently well within a day. Everything was packed to include outdoor power equipment like a generator and snowblower. Realizing that the movers needed another truck, McKendree brought one in without a price increase. At the new home, the same movers, who picked our stuff, unloaded and assembled beds, dressers, dining room tables, etc and worked with me in placing items in the correct rooms. Also, the movers arrived 2 hours early. They did not complain if we made a mistake in telling them the correct placement and promptly moved the items. For the price and backbreaking work, I was very happy. Thank you and great doing great business with you.

Movers were punctual, courteous, and efficient.

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The men Javon and Trey arrived promptly and even gave a courtesy call to let me know they were on the way. The first thing they did was introduce themselves.I was impressed with how meticulous and careful the were with handing my items. There were no scratches or dents in my furniture or walls. They moved at a stay pace. My quoted time was 4 hours and that's exactly how long it took them. Great quality service. When I move again I sell definitely call Mckendree.

The McKendree Moving Service, located in Waldorf, Maryland has provided excellent moving services to us for two of our residential moves. The company provides an excellent, professional, and attention to detail moving experience that we found to be a very competitive price. Having moved a number of times over the past 10 years, I would rate their service as excellent. If you are considering a local or even a long distant move, call them and I am sure you will have the same experience when you move.

I am very satisfied with McKendree Moving and Storage Inc. They were prompt in getting to my house, to make the move. They didn't damage anything. They handled it very professionally.

Courteous and responsive. Their estimate didn't come close to matching the actual cost, but still was better experience in moving than I've experienced before.

This local company is AWSOME! Receptionist was EXTREMELY helpful, the crew was on time and hard working! The price was a bit more than actually quoted but I understand that happens sometimes. Will definitely use this local company again!

Everything went well, it's was the best money I ever spent. Nothing was broken, loss or damaged . Everything was done in a timely matter. The loaders were polite, very competent ,and showed skillfulness and expertness with their packing. I would recommend them and use them again. A++++++++

The move was and quot;sensitiveand quot; since it was the result of marriage separation. When scheduling the move I spoke frequently to the scheduler in the office about keeping my information confidential. She made sure that the movers knew to keep my information confidential and even left very discreet messages on my phone when contacting me leading up to the move. The gentlemen who came to my home were courteous, quick and very pleasant to work with. They were careful with all of my belongings and everything was moved without any problems. I will DEFINITELY use them again in the future.

Very courteous. Wonderful to work with. Not one thing was broken. They packed and moved us. Very professional and extremely courteous. Would recommend highly

In short, the move was very much outside of my budget and what I expected to pay. No expensive items were broken, just some that hold deep sentimental value.

They were very responsive and professional. The price was fine and I got what I paid for. They did a good job and I will continue to use their services in future.

. It is a family run business. They come out and do a free estimate. Their estimate pretty hot on what they charge. I had explained to them that I had antiques. They were very careful in wrapping the antique pieces and really careful in moving them out of the house and bring them into the new house. They were extremely cautious and conscientious about our pieces of furniture. There were no scratches on anything. No damages and no breakages. I have no complaints. They were very good at figuring out how to get things from one level of the house to the next. Overall it is a very good company. I had got 3 estimates and they actually came in the lowest. I was extremely pleased.