AVANTE GARDE CARPET & FLOORS INC

Beware! They were hired to redo all the floors in our 2 bedroom apartment. The project was mismanaged throughout. The company made promises before the work began that were never followed through on, and at times the complete opposite happened. They told us it would be 4 days, it turned out to be 12. They told us they would take care of our furniture and property, there was extensive damage to furniture, walls and doors. We came in twice to check on the work and found they had left our furniture in the middle of their construction debris with their tools on it. Even after brining it to their attention the same issue was found on a separate visit. They told us they would clean when they were done, there was dust and debris everywhere, with the worst part being the entire floor was covered in adhesive. It took two days to clean, including the renting of professional equipment, which we had to do ourselves. Within the first day the flooring started to come up, turned out that in the 12 days of work they weren’t able to even put the floors in correctly. They even used the wrong color trim which didn’t match the floor. To add insult to injury, the owner, Sid, was not apologetic in the least for the massive inconvenience and additional expenses he caused us. The impacts of his mismanagement of this project were so significant that we are now looking at the process of taking him to court. If you do use them, know that a sales person will tell you everything you want to hear, and then not follow through on promises made. A project lead will come the first day to meet with you, and then never be heard from again. It seems this person simply meets the crew that are hired for the project, and then lets them go at it. Nothing we discussed with him on that day was followed through on. From the faulty work and damage, it seems they hired workers who were not experienced. They left the apartment in a terrible state. We got a call that they were done, and it turned out what happened was that without anyone from the company coming to check on the work, these laborers just left knowing what a terrible job they did. The project lead was nowhere to be seen. So after 12 days in a hotel, 8 more than the 4 they promised, all coming out of my pocket, after having to take off of work because the end date they provided was false, after cleaning adhesive off the entire floor, walls, and doors, after removing dust and debris from every corner and crevice over 2 days, after moving back in to an apartment that was worse than we left it, after needing to call in repair people to attend to the damaged furniture, the owner of this company thinks he doesn’t owe us anything for the inconvenience and cost he caused my family. Beware!

The work was ok. We believe we received lower quality padding than we paid for!  We have no way of being certain, as we did not have sample of padding.

They were on time, they worked non-stop and they weren't playing around. They came out and did the measurement the same day I went. They were there for about an hour and a half just taking measurements because they actually do pictures. The carpet was good; I checked my corners.

They were very professional. They came out and gave me a free estimate for the work. We deiced to go with them so they came out and completed the work. Following the work they called to see how the overall service went. I was pleased that they took the time to follow up. The price was very good for what we got. They had a variety of choices for the carpeting from colors to textures. They were responsive and eager to come right out to our home. After we talked with them they sent someone right out to our home. He came out within a half an hour of our calling them. I paid half down and the other half down when they completed it.

Great from sales to installation. Everything went great. The installers even helped me move heavy furniture.

They did a great job. Very dependable. They are here when they say they will be. They will come back to fix any problems right away.