Roland Plumbing Services, LLC

This experience has taught me about affluent fees. I was charged triple the typical price for the work they performed. It was my mistake for not getting other estimates, but he came highly recommended. Being charged a few dollars more but being charged triple the price (at the high end) is, to me, unethical. This must be one of the worst experiences that I have ever had working with a contractor. I am far from having that or living that life. Appearances can be deceiving. If I questioned if I was overcharged based on presumed affluence, the company's response to my concerns definitely confirmed it. I see that this company has received many 5 stars (even though many are older ratings), but my experience has been one of the worst that I have ever had, and I definitely would not recommend it based on my overall experience. Oh, I did not mention that they did not even stop the leak at first; I had to point out to them that the pipe was still leaking, and that did not fix the right section. It is a good thing I looked before they left. The leak was the main reason I called the company, not the installation. Because I trusted the person who made the recommendation, I did not do my due diligence in selecting this contractor. I did not get other quotes, and I basically threw my common sense out the window. Lessons learned: 1. Always get at least three estimates if possible. 2. Do not blindly trust someone just because they came recommended. 3. Make sure that you fully understand the work being performed and that you have explained your concerns. Ask for an itemized estimate so that you can clearly see what you are paying for (labor and materials). Of course, there are always two sides to a story; however, I hope my experience will help someone else, especially women, when deciding on a contractor.

Chris was quick and responsive to all our communications. He went the extra mile to find the oddly rare part for our gas line and installed it as soon as it was received. Great price for great work. Nice and easy to work with. Thanks!

Great Job Came in and immediately fixed an issue that Mr rooter charged me for twice.

Mr. Roland was prompt. He called to notify of arrival. Was professional and pleasant. Upon completion, he asked us to verify the issue was resolved. I would definitely hire him again and refer him to others.

Service was perfection. We had an immediate situation, and Chris got back to me in record time. He already had a stellar rating to begin with, and when we talked on the phone, his professionalism sealed the deal for me. Super impressed with his attentiveness and quality work.

Quick response and very reasonable pricing. Would highly recommend!

On time knowledgeable was able to troubleshoot and get the job done on the same day.

On time arrival, professional demeanor, cleared the clogged drain.

Roland plumbing was quick to respond to my need for a new sump pump. He gave thorough information and was very quick with follow-up installation of a Zoeller pump to replace the old one. This pump was "outside" and replaced a pump that was no longer working. A few weeks later I got an" inside" pit dug in the basement floor with a Gemini pump system installed by another company that does a lot of these systems. I have more peace of mind with the inside basement system. I wish I had gotten this done years ago.

Very professional and corrected the problem very quickly. Provided additional information for preventing future plumbing concerns.

He was really paying attention to details and shot straight with me.

They were very professional and provide a lot of information for preventing future issues.