TOWSON APPLIANCE SERVICE

Went well.

Very well, the technician diagnosed the problem and ordered the part. A few days later he came back and installed it.

I would use them again in future.

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I had no complains. They were efficient in diagnosing the problem and they were quick to come back and make the replacement that was needed. I would use them again in the future.

Great! From phone call this morning to repair later this morning, company was terrific. Accommodated me working from home today when this happened and fit me in first thing.
The refrigerator and freezer were not cooling at all and everything had melted in the probably 24 hours it had been warming up. Ron reset the board which got things back up and running, and told us at this age - 10 years - the computer board my need to be replaced if it happens again and the cost would be $489 installed. That sounds fair. Hope it doesn't cost us again, but he has us prepared. Also recommended a future brand to purchase that he feels is solid in case we decide to buy a new one. What more could you want. Thanks Towson Appliance who was recommended by a friend in the neighborhood!

We discovered early morning on a Thursday that our washer wouldn't spin and drain. I suspected a faulty lid switch. Phone dispatcher was prompt in providing a same-day appointment for 1-3 p.m. Repairman showed up about 1:20, quickly diagnosed the problem as a lid switch, and fixed it, professional and polite. So far, so good. I asked the price of the part, and was told $75. Quite a markup. You can generally get these for a Kenmore 80 series for about $40, and I've seen them for as little as $20, so I felt a bit gouged by the final bill of $165 for a 15-minute repair. Also, the invoice was not for Towson Appliance Service. It was for a company called Antonic Appliance Repair, which isn't rated on Angie's List. Apparently Towson Appliance Repair is subbing out some jobs, so you might want to ask first which company you'll really be getting for the repair job. I checked the box saying I'd use them again, but probably only in a pinch, and will look for alternatives, because I'm a bit dubious about their pricing and their apparent practice of sending sub-contractors without letting you know in advance.

Kelly the customer service was outstanding and responsive when we called. The service tech Patrick was stellar and went well beyond his job. His confidence and professionalism was outstanding! Overall, we really enjoyed our experience with Towson Appliance Service and would recommend them to ALL of our friends.

Dianosted on first visit. Ordered part from manufacturer and installed the new part a week later. Washer works now.

The repairman showed up on time and was very professional. He took apart my dryer and installed a new belt. It was done in a timely manner.
I had received many good referrals for this company and then looked then up on Angie's List. I was very happy to see that Angie's list backed up all the referrals.
I woulds use them again for any Appliance repair.

We came home from a Memorial Day weekend vacation to find that our fridge had broken. All of our food was spoiled, and with two little children, this was a major deal. We ended up hiring Towson Appliance for repairs.
I can't comment on the price because the repairs were covered by warranty. But from a customer service perspective, we had a great experience. I gave them a and quot;Band quot; on responsiveness only because they were late in getting back to me to set a date for follow-up repairs, but it was a very minor issue. Everyone I dealt with was pleasant, courteous, and professional, and two service appointments were promptly scheduled. Plus, they were able to service our 15-year-old Sub Zero fridge when several other companies, including Sears, were unable to do so.

The entire unit had to be removed in order to access the rear of the oven to replace element. the technician arrived on time and performed the repair without causing any damage to the cabinetry wood or floor. Oven has been working fine since the repair.

They do excellent work. They are prompt and knowledgeable about what needs to be done. They are trustworthy as they came when they said they would be here. I have used them several times.

Provided payment for replacement part on Nov 20th. Had to call company several times to check on delivery. After a month I was told the part was received (when?) but was broken. At my request and to make my stove functional over Christmas, they installed the broken part promising to reorder and install when the replacement part arrived. For the next several months I have called (they never call or return phone calls) on a regular basis inquiring about the part. They leave you on hold forever and have a different story each time. I have been told the part is "in the back of someone's truck", "in the warehouse", and "on back order". When I asked to speak to the manager about a refund, she told me was not authorized to do this. When I asked to speak the owner, I was told this is "impossible". Although they charged my credit card, they feel no responsibility to provide service. I am still trying to get a refund.

From the beginning, the guy that came out to my home seemed upset that I wanted him to do the work. They charged me $100 dollars for the estimate, and so far they have set three appointments that have not worked out on their end for one reason or another. My patience is gone with this company and I want the money that I paid them back.

Very maddening because we were charged an exorbitant fee because Towson Appliance Service assumed that, because we had a Thermador, we could pay an high rate for the repair.

THE WORK WAS DONE PROMPTLY ON THE DAY ADVISED, AND THE SERVICEMAN WAS VERY POLITE AND EFFICIENT. THE PRICE CHARGED WAS WITHIN THE RANGE CHARGED BY ANOTHER COMPANY FROM WHOM WE HAD GOTTEN AN ESTIMATE.