Mr. Sandless Baltimore

Sam was very friendly and professional during the Pre-sale process. But once I hired him to refinish my floors, he outsourced the work to a subcontractor, and was nowhere around. There were so many issues with their work, but I’ll try to keep it brief. I was renovating my old home to sell, after we moved out. 1. While scheduling contractors, I tried to schedule the flooring first, but Sam told me it didn’t matter. In fact he suggested that I schedule the painters and others to do their work before the flooring, “because the other contractors might mess the floors up”. Boy was he wrong!!! His crew came in messed up the new carpets, the walls, vents and everything. I had to pay the painters extra to do touch ups, and hired two separate cleaning crews to clean up their mess. 2. Because he outsourced the work, the sub crew saw some issues with the selected color when they sand the floors and started the work, but they didn’t care. They completed the entire floors anyway!! The stairs and the upstairs looked horrible. When I reported it to Sam, he tried to convince me to “sell as-is” and he will work with the buyer. I refused and insisted that he fix it before moving forward. I believe in quality work. Long story short, he delayed my listing by another 2-3 weeks, he was less responsive during this process and many more. I would call and text multiple followups before he responds, sometimes days later. He ended up doing the rework and I added some extra money to his payment, simply because it caused extra to do the rework, though it was their fault. The over work was not the quality anyone would except, so I had to hire 2 other professionals to finish up the stairs and other parts that wasn’t done right.

Heath and Ryan arrived on time and did a thorough job. Attention was paid to detail.

Mr. Sandless was outstanding from start to finish! It took us a while to make the decision, but Lynn stayed in touch and when we were ready, so were they! We had the floors sanded the old fashioned way, then stained and sealed. Our job was a bit of a challenge as we had our original raw floors in most areas and pre-finished flooring in two rooms that never matched and now they do! It’s hard to tell that all of the floors weren’t laid at the same time. Our floors are beautiful! Thank you Sam, Heath and Jeremy!

Sam and his crew did an amazing job bringing my 100 year old floors back to their original beauty. They were all professional and incredibly thoughtful throughout the process. I would definitely recommend Mr. Sandless!

They did an outstanding job

Perfectly! Very professional and very knowledgeable. The owner did a site visit and was very upfront and honest.

It was amazing! Sam told me that they wouldn't be able to completely get rid of the discoloration contrasts, but they almost did and the floors look gorgeous! I am over-the-moon with the results! The workmen were obsessed with details and I couldn't have asked for anything more. Not a speck of dust was produced. It was all done with a solution which was certified green. Had to keep the cats in a room for a few hours--that's all. Floor refinishing doesn't get any easier that that!

This was an excellent company to work with. Sam was very instructive in the process and the Technicians, Heath and Matt, were very professional and a joy to be around. They knew what they were doing! I chose the 3 day process (though it can be done in 1-2 days) to allow for movement of furniture after the sections were done. I didn't have to deal with the fine dust that sanding involves (though they did hand sand a few places that really needed extra attention). The floors look and feel great! I would strongly recommend this company in the future!

It came out as a good wax job. We could've done this ourselves for a lot less. We had a spill on the floor shortly after they finished the work. We asked them to come back and repair the section, for which we would pay. They never showed. They were late on the day of service. We had to wait almost a month on their schedule.

We were told that our hardwood floors in our living and dinning rooms could not be refinished.  We had several estimates to replace these floors and the cost was well over our budget.  We called Sam at Mr. Sandless of Baltimore and our floors are beautiful.  Heath Garcia and Matthew are the best!!!