BANK OF AMERICA MORTGAGE

The interest rate we received was good, but the service was horrible. Jodie was responsive during the first few months -- before we had settled on using BOA, but during the critical final month of negotiations and paperwork, she and her partner were unresponsive, difficult to track down, and irresponsible. The day of our closing, they neglected to fax the title company a necessary (and routine) piece of paperwork and WERE NOT AVAILABLE by office or cell phone at 4pm on a workday, long scheduled to be our closing date. As a result, the closing took 6 hours when it should have taken 1, and was nearly delayed over a long holiday weekend. As we had to be out of our previous home, we would have had nowhere to go that weekend if we had not finally tracked the agent down at 6pm on her cell. I do not recommend BOA -- even though our closing fiasco was clearly this one agent's fault, no one at the branch was sympathetic to us or offered any assistance beyond providing her phone number and suggesting we leave a message. It was a horrible experience.

GOOD EXPERIENCE. NOT THE CHEAPEST BUT A NATIONAL PROVIDER WITH WEB SERVICE.