
PuroClean Emergency Restoration Services
About us
We specialize in helping property owners undo the damage caused by water, fire, smoke, and mold. We are a veteran-owned and operated company.
Business highlights
Services we offer
Biohazard Cleanup. Please note that we do not perform clearance testing (e.g., Fire Damage Restoration, Mold Remediation, Water Damage Mitigation, air sampling) for our mold remediation projects. We encourage you to use an independent, third party to perform clearance testing.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
100% | ||
0% | ||
0% | ||
0% | ||
0% |
"Thanks very much for your review. We appreciate the opportunity to serve you."
"Thanks very much for taking the time to write a review of our service. We appreciate the opportunity to serve you. Please do not hesitate to contact us at 410-252-7680 if you have any questions or need any additional information about our work at your home."
I called them up at the same time as 4 other companies on Angie's List after a violent storm and sump-pump failure left my 1800 sq ft finished basement flooded. I learnt that all the restoration and water removal companies were overbooked due to similar issues. I left a message at 9 pm. I heard back the next day from Brad at 8 am.
I explained the situation to Brad and he regretted that he couldn't get a crew out soon and encouraged me to walk down Angie's List and call others saying I should go with a positively-reviewed company who is able to reach here the soonest. I told him that I would really like PuroClean to come over based on their positive reviews. Brad was thankful and said he'd try his best and gave me a 48 hour expectation for the crew to come to my home. I called other companies too and no one could get in any sooner. Brad called later that evening saying their schedule had eased up and he would come in earlier.
From the moment they took over, I had absolute peace of mind as it was evident that their staff were honest and competent. They walked me through all possibilities, were reachable on their cell phones throughout the process, were efficient and had the same person (Garry) overseeing everything which made communication and decision making easy. Jeff visited every day and gave me updates and unfailingly asked me every time what more they could do to ease the concern for me. They did not ask me for any payment upfront, gave me an idea of the cost involved, and took my insurance information - but there was no pressure and scare tactics regarding payment expectations. In comparison, many other companies I called wanted to collect my insurance deductible or have a pre-authorized credit card transaction before they came out, even to schedule their trip out to the home.
They brought in a lot of equipment: massive dehumidifiers and fan blowers and it took almost a week to get the place fully dry. Unfortunately for me, my insurance company had a cap on such water damage. When I mentioned this to Brad, they worked with me to attempt to keep the overall tab as close as possible to the limit.
As a homeowner, I have simply not had a better experience with any type of service provider in Maryland. I hope this company expands its service offerings to cover other home issues as it becomes increasingly rare to deal with honest, reasonable and competent people who understand that the best way to grow your business is to earn every bit of a customer's satisfaction.
"Thanks much for taking the time to write this review. We appreciate the opportunity to work in your home. Please do not hesitate to contact us at 410-252-7680 if you have any questions or need any additional information about our work. Best regards, Brad Price."
"Thanks very much for your review. We sincerely appreciate the opportunity to work in your home. Thanks also for mentioning Gary and Joe, two of our most senior employees. They have been taking great care of Angie's List members for years and I appreciate your feedback on their service. We hope you never need us again, given the nature of our work, but please feel free to call us at 410-252-7680 if you have any questions or need any additional information from us."
After one day, Brad called me back (without me having to reach back out to him), and notified me that while there wasn't any breaks in their workload, Brad himself promised to take time from his own day (mind you this is a SUNDAY) to come out and take a look at our house. He showed up on time as promised, and was extremely thorough in his evaluation of the damage caused to our basement. Brad did everything he could to get a team (Brandon and Chris) out the very next morning, again with the heavy workload being demanded from other people in the area who were experiencing flood damage. Brandon and Chris were highly efficient while still maintaining excellent workmanship and professionalism for the 4-6 hours they were in our home. They even mentioned that they would work through lunch just to get things done, knowing that we had waited a couple of days to get someone out to the house (again due to high volume of affected homes in the area)
Brad, Chris, and Brandon were in and out in a short day, and Brad followed up with us each evening thereafter to make sure that all of the equipment was working properly and also visited to monitor progress. I couldn't have been happier with the job these guys did, I would highly recommend them not only for their capability and affordability, but just for the sheer fact that you are dealing with highly professional teams who genuinely care about providing quality workmanship when terrible situations like flooding or fire/water damage occur. Definitely give these guys a call before anyone else, you won't be disappointed.
"Thanks very much for taking the time to post a review. We appreciate the opportunity to serve you. Please do not hesitate to contact us if you have any questions or need any additional information about our work."
"Thanks very much for your review of our work in your home. In our line of work, we never hope for repeat customers, but please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
"We sincerely appreciate the opportunity to work in your home. Thanks also for the time you took to write us a review. We hope you won't need us again, given the nature of the work we do! Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
"Thanks very much for taking the time to write us a review. We appreciate the opportunity to work in your home. Given the nature of our business, we hope you won't need us again! Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
"Thanks very much for your review. The water damage in your basement came at an especially busy time for us after recent heavy rains, so I appreciated your patience. We normally try to respond within two hours for an emergency service request like yours. We appreciate the opportunity to work in your home. Given the nature of our business, we hope you won't need us again! Enjoy the rest of your summer. Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
"We appreciate the opportunity to work in your home. I also appreciate the time you took to review our work on Angie's List. Please do not hesitate to contact us if you have any questions or need any additional information about our work. You can reach us at the office at 410-252-7680."
Gary and his team were very responsive and provided a full explanation of the equipment and services they provided. They explained that there was no need to remove any of the rug or padding, because we found the problem early. The equipment (dehumidifier and fans) was set up quickly and ran for several days. The services included antimicrobial treatment and a complete carpet cleaning.
We were very satisfied with the entire process and recommend them for anyone with a similar problem.
"Thanks very much for the time you took to provide your feedback. We appreciate the opportunity to serve you. Enjoy the rest of your summer!"
"Thanks very much for your review. We appreciate the opportunity to serve you. Given the nature of our business, we hope you won't need us again. Have a great summer!"
These people clearly knew what they were doing and what equipment was needed to mitigate the situation. They were focused, diligent, professional and courteous.
When they were finished, we very pleased with the result.
Please see the 'services performed' section for more detail.
"Dear Members, thanks very much for your feedback on our team's work in your basement. We have a great group of trained and certified technicians who are willing to drop what they're doing on a Sunday morning to serve customers like you who find themselves with water damage in their homes. They certainly appreciate your positive comments and so do I. We are grateful for the opportunity to work in your home. Given the nature of our business, we hope you won't need us again, but please do not hesitate to contact us at 410-252-7680 if you have any questions or need any additional information about work. Best regards, Brad Price."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.