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PuroClean Emergency Restoration Services
Carpets or Rugs - Clean at Home, Recovery Service - Water Removal, Drywall - Install,
About us
We specialize in helping property owners undo the damage caused by water, fire, smoke, and mold. We are a veteran-owned and operated company.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Biohazard Cleanup. Please note that we do not perform clearance testing (e.g., Fire Damage Restoration, Mold Remediation, Water Damage Mitigation, air sampling) for our mold remediation projects. We encourage you to use an independent, third party to perform clearance testing.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.033 Reviews
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Showing 1-25 of 33 reviews
Susan L.
May 2017
Went well - work done, basement looked much better.
Dianne M.
Nov 2016
Once I understood the FEMA, insurance adjuster role, and their role it went extremely well. I had to learn and they and adjuster did great job.
Suchit S.
Sep 2016
They were absolutely stellar. We had a little bit of an issue scheduling everything. It was just a busy time, Sandy had just gone through the area. So they were getting calls from everybody. But, they were able to come out really quickly and do the initial setting up the equipment and everything, to make sure the water damage doesn't spread. They responded in 24 hours, the crew was here literally 24 hours later. They did the initial mop up, to make sure the water damage doesn't spread. After that, they came back, a week later, with more heavy duty equipment and more techs and took care of the water damage. We got quotes from three different contractors for the water damage thing and they were very price competitive.
Raquel G.
Feb 2016
Our heater broke and flooded our basement. We contacted Puroclean immediately overnight when we discovered the issue and scheduled a time for them to come out first thing the next morning to address it. The Puroclean team (Gary and Tim) were excellent. They were punctual, professional, and thorough in both their assessment of the water damage and in answering all of our questions. They addressed the water removal and carpet restoration with care and completed the project in a timely fashion. I was overall impressed with their customer service and would highly recommend them to my friends and family.
Sudie L.
Jan 2016
unknown
Kelly M.
Oct 2015
I called PuroClean to have them come out to give an estimate to remediate water and mildew damage from a plumbing leak in our basement. We have already gotten one estimate from a contractor and from our insurance adjuster. PuroClean's stated *minimum* charge *just to come out* was $2500.00, so we did not engage them. It was a surprise, given that others have reviewed jobs that were done for less than $2500.00.
Response from PuroClean Emergency Restoration Services
"Dear Ms. [member name removed]: Thanks for your review. It sounds like we didn't do a good job in explaining our minimum charge for mold remediation, a policy which we've recently introduced. Just to be clear - we do not charge $2500 "just to come out" - we are happy to provide free estimates. However, we have decided to set a minimum charge for mold remediation projects for three reasons, all of which are related to complying with remediation industry regulations and best practices. First, we offer a warranty that we will repeat the remediation at no additional charge to our customer until we pass an independent third party's clearance test via air sampling and we will pay for any additional sampling required. Our pass rate for clearance tests after initial remediation is over 97%, but we bear the risk of a clearance test failure. We encourage any prospective customers to compare that warranty to our competitors' warranties or guarantees - make sure that they insist on using an independent third party (called an environmental hygienist) to take air samples of their remediation projects and make sure that there are no additional charges if they fail a clearance test. Mold remediation should always be quantified with air sampling. Success of a remediation project should not be determined by a visual inspection alone. Second, it's a best practice in our industry for remediation contractors to carry "pollution insurance" in addition to general liability insurance. The increasing cost of that insurance has influenced my decision that we cannot perform mold remediation projects less than $2500 in a way that's cost effective for us. Finally, we need to make sure that our employees who perform mold remediation are properly protected - with the right equipment and training and the right workers' compensation insurance codes. That, too, has influenced my decision that we cannot perform mold remediation projects less than $2500 in a way that's cost effective for us. For all of those reasons, we've concluded that we can't do mold remediation projects the right way and cost effectively for less than $2500. We understand that price is not suitable for all project or customers, but we try to be very clear about our minimum charge so that we don't waste your time to schedule an estimate that will ultimately be much higher than you think the project warrants. If you have any questions or need any additional information about our minimum charge policy, our company, or mold remediation in general, please call me at our office - 410-252-7680. Thanks again for your review. It's prompted us to meet to make sure that we are communicating with our customers and prospective customers more effectively."
Christin C.
Mar 2015
unknown
Response from PuroClean Emergency Restoration Services
"Thanks very much for your review. We appreciate the opportunity to serve you."
Christopher W.
Dec 2014
I contacted PuroClean after a water heater flooded part of the first floor of my townhouse. Everyone that I interacted with from PuroClean were professional, knowledgable, and courteous. PuroClean promptly sent a representative to evaluate the situation. The evaluator did a thorough analysis of the moisture level in the room, drywall, baseboards, etc., and assessed the extent of damage caused by the water. In addition, the evaluator clearly described PuroClean's process for remediating the water and provided a reasonable estimate for the work. PuroClean's staff gave me the information I needed to make an informed decision on how to proceed. I recommend PuroClean and its' exceptional staff to anyone with water, smoke, fire, and mold damage.
Mariceleste M.
Oct 2014
unknown
Jeffrey C.
Oct 2014
unknown
Homeowner C.
Aug 2014
unknown
Response from PuroClean Emergency Restoration Services
"Thanks very much for taking the time to write a review of our service. We appreciate the opportunity to serve you. Please do not hesitate to contact us at 410-252-7680 if you have any questions or need any additional information about our work at your home."
Uday S.
May 2014
This is a fantastic, customer-focussed company. If you are in an unfortunate situation with water, mold or fire damage, I urge you to stop looking further and to rely on them to bail you out.
I called them up at the same time as 4 other companies on Angie's List after a violent storm and sump-pump failure left my 1800 sq ft finished basement flooded. I learnt that all the restoration and water removal companies were overbooked due to similar issues. I left a message at 9 pm. I heard back the next day from Brad at 8 am.
I explained the situation to Brad and he regretted that he couldn't get a crew out soon and encouraged me to walk down Angie's List and call others saying I should go with a positively-reviewed company who is able to reach here the soonest. I told him that I would really like PuroClean to come over based on their positive reviews. Brad was thankful and said he'd try his best and gave me a 48 hour expectation for the crew to come to my home. I called other companies too and no one could get in any sooner. Brad called later that evening saying their schedule had eased up and he would come in earlier.
From the moment they took over, I had absolute peace of mind as it was evident that their staff were honest and competent. They walked me through all possibilities, were reachable on their cell phones throughout the process, were efficient and had the same person (Garry) overseeing everything which made communication and decision making easy. Jeff visited every day and gave me updates and unfailingly asked me every time what more they could do to ease the concern for me. They did not ask me for any payment upfront, gave me an idea of the cost involved, and took my insurance information - but there was no pressure and scare tactics regarding payment expectations. In comparison, many other companies I called wanted to collect my insurance deductible or have a pre-authorized credit card transaction before they came out, even to schedule their trip out to the home.
They brought in a lot of equipment: massive dehumidifiers and fan blowers and it took almost a week to get the place fully dry. Unfortunately for me, my insurance company had a cap on such water damage. When I mentioned this to Brad, they worked with me to attempt to keep the overall tab as close as possible to the limit.
As a homeowner, I have simply not had a better experience with any type of service provider in Maryland. I hope this company expands its service offerings to cover other home issues as it becomes increasingly rare to deal with honest, reasonable and competent people who understand that the best way to grow your business is to earn every bit of a customer's satisfaction.
I called them up at the same time as 4 other companies on Angie's List after a violent storm and sump-pump failure left my 1800 sq ft finished basement flooded. I learnt that all the restoration and water removal companies were overbooked due to similar issues. I left a message at 9 pm. I heard back the next day from Brad at 8 am.
I explained the situation to Brad and he regretted that he couldn't get a crew out soon and encouraged me to walk down Angie's List and call others saying I should go with a positively-reviewed company who is able to reach here the soonest. I told him that I would really like PuroClean to come over based on their positive reviews. Brad was thankful and said he'd try his best and gave me a 48 hour expectation for the crew to come to my home. I called other companies too and no one could get in any sooner. Brad called later that evening saying their schedule had eased up and he would come in earlier.
From the moment they took over, I had absolute peace of mind as it was evident that their staff were honest and competent. They walked me through all possibilities, were reachable on their cell phones throughout the process, were efficient and had the same person (Garry) overseeing everything which made communication and decision making easy. Jeff visited every day and gave me updates and unfailingly asked me every time what more they could do to ease the concern for me. They did not ask me for any payment upfront, gave me an idea of the cost involved, and took my insurance information - but there was no pressure and scare tactics regarding payment expectations. In comparison, many other companies I called wanted to collect my insurance deductible or have a pre-authorized credit card transaction before they came out, even to schedule their trip out to the home.
They brought in a lot of equipment: massive dehumidifiers and fan blowers and it took almost a week to get the place fully dry. Unfortunately for me, my insurance company had a cap on such water damage. When I mentioned this to Brad, they worked with me to attempt to keep the overall tab as close as possible to the limit.
As a homeowner, I have simply not had a better experience with any type of service provider in Maryland. I hope this company expands its service offerings to cover other home issues as it becomes increasingly rare to deal with honest, reasonable and competent people who understand that the best way to grow your business is to earn every bit of a customer's satisfaction.
Response from PuroClean Emergency Restoration Services
"Thanks much for taking the time to write this review. We appreciate the opportunity to work in your home. Please do not hesitate to contact us at 410-252-7680 if you have any questions or need any additional information about our work. Best regards, Brad Price."
JaRee W.
Apr 2014
First, let me say that the Puroclean staff is very professional, prompt and friendly. I contacted them because I did not know what else to do or who else to call when my water heater flooded my basement floor. After reading reviews about them on Angie's list I decided to go with them because of their experience and professionalism. Gary came out to my house to give me an estimate and he was just wonderful. He answered all of my questions and provided me with so much detail as to what needed to be done that I felt confident that Puroclean was the contractor I needed to do the job. When I was ready, Joe came out to install the dehumidifiers and the air fans to dry out the carpet and he was very friendly and pleasant to work with. The equipment stayed in my basement for about five days and during that time Gary called me to check on things and make sure everything was going well which I appreciated. When it was time to pick up the equipment Joe was prompt and courteous and made sure he cleaned up after himself. I would definitely recommend this company to anyone and would use them again, although I hope I never need to use them.
Response from PuroClean Emergency Restoration Services
"Thanks very much for your review. We sincerely appreciate the opportunity to work in your home. Thanks also for mentioning Gary and Joe, two of our most senior employees. They have been taking great care of Angie's List members for years and I appreciate your feedback on their service. We hope you never need us again, given the nature of our work, but please feel free to call us at 410-252-7680 if you have any questions or need any additional information from us."
Chris S.
Feb 2014
Brad and the team at PuroClean were extremely professional and responsive. I called Brad on a Saturday morning, the team at PuroClean (along with many other companies in the area) was extremely busy due to high demand in the Baltimore area. There were a lot of homes who were under water due to extreme cold conditions and pipes freezing. After taking down all of the necessary information and my contact info, Brad ensured me that PuroClean would give me a call just as soon as they had some availability in their schedule.
After one day, Brad called me back (without me having to reach back out to him), and notified me that while there wasn't any breaks in their workload, Brad himself promised to take time from his own day (mind you this is a SUNDAY) to come out and take a look at our house. He showed up on time as promised, and was extremely thorough in his evaluation of the damage caused to our basement. Brad did everything he could to get a team (Brandon and Chris) out the very next morning, again with the heavy workload being demanded from other people in the area who were experiencing flood damage. Brandon and Chris were highly efficient while still maintaining excellent workmanship and professionalism for the 4-6 hours they were in our home. They even mentioned that they would work through lunch just to get things done, knowing that we had waited a couple of days to get someone out to the house (again due to high volume of affected homes in the area)
Brad, Chris, and Brandon were in and out in a short day, and Brad followed up with us each evening thereafter to make sure that all of the equipment was working properly and also visited to monitor progress. I couldn't have been happier with the job these guys did, I would highly recommend them not only for their capability and affordability, but just for the sheer fact that you are dealing with highly professional teams who genuinely care about providing quality workmanship when terrible situations like flooding or fire/water damage occur. Definitely give these guys a call before anyone else, you won't be disappointed.
After one day, Brad called me back (without me having to reach back out to him), and notified me that while there wasn't any breaks in their workload, Brad himself promised to take time from his own day (mind you this is a SUNDAY) to come out and take a look at our house. He showed up on time as promised, and was extremely thorough in his evaluation of the damage caused to our basement. Brad did everything he could to get a team (Brandon and Chris) out the very next morning, again with the heavy workload being demanded from other people in the area who were experiencing flood damage. Brandon and Chris were highly efficient while still maintaining excellent workmanship and professionalism for the 4-6 hours they were in our home. They even mentioned that they would work through lunch just to get things done, knowing that we had waited a couple of days to get someone out to the house (again due to high volume of affected homes in the area)
Brad, Chris, and Brandon were in and out in a short day, and Brad followed up with us each evening thereafter to make sure that all of the equipment was working properly and also visited to monitor progress. I couldn't have been happier with the job these guys did, I would highly recommend them not only for their capability and affordability, but just for the sheer fact that you are dealing with highly professional teams who genuinely care about providing quality workmanship when terrible situations like flooding or fire/water damage occur. Definitely give these guys a call before anyone else, you won't be disappointed.
Response from PuroClean Emergency Restoration Services
"Thanks very much for taking the time to post a review. We appreciate the opportunity to serve you. Please do not hesitate to contact us if you have any questions or need any additional information about our work."
Wayne O.
Oct 2013
All workers were polite and answered all my questions and concerns. Though the workers were late the first day, they called saying why, (an unexpected emergency cleaning job), and rescheduled the work the same day. Because of the late visit , $100.00 was deducted from the price. They also honored an Angie Coupon for an additional $100.00 price deduction.
Robert K.
Oct 2013
Gary came to do an estimate for some work and to test for mold. He was very professional and although was running late, he called to let me know which was much appreciated. Highly recommended.
Mimi H.
Sep 2013
The experience was top notch and professional, right across the board. Great staff, very knowledgeable, and reliable. I would recommend highly and use them again in a heartbeat.
Response from PuroClean Emergency Restoration Services
"Thanks very much for your review of our work in your home. In our line of work, we never hope for repeat customers, but please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
Michelle W.
Sep 2013
The team left equipment to remove moisture from the rooms, dry the carpet and disinfected the areas. The equipment was left for five days and each day I received a call checking on the progress. Two weeks later I had sewage back up in toilet in the same area and I knew exactly who to call. Again, I was provided top notch service and saved the walls and flooring in the bathroom.
Response from PuroClean Emergency Restoration Services
"We sincerely appreciate the opportunity to work in your home. Thanks also for the time you took to write us a review. We hope you won't need us again, given the nature of the work we do! Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
Sophia M.
Aug 2013
I cannot say enough great things about this company. This is the first house I have owned and I had only been in it 2 months when the basement flooded. I absolutly trusted the men working, their knowledge and ability to make me feel more comfortable in the time of a disaster was fantastic. They went above and beyond in every way possible. They were truly incredibile to work with and had everything taken care of in a timely manner. FANTASTIC!!!
Response from PuroClean Emergency Restoration Services
"Thanks very much for taking the time to write us a review. We appreciate the opportunity to work in your home. Given the nature of our business, we hope you won't need us again! Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
Brian H.
Jul 2013
Water from an overflowing sump pump, soaked a 19x13 area in our basement. Called ServPro (who never called back) and Puroclean. Brad was very upfront about their workload, and encouraged me to continue to call other providers, but took my info anyway. My wife and I decided we would just throw out the carpet and have new put down after everything dried out. Brad called back a couple of hours later and said he could have a crew out that evening. The guys arrived that evening and pulled out and removed the padding, setup 9 fans and 1 industrial dehumidifier, filled out all the paperwork and explained the whole process in detail, and were gone in about 2 hours. They were back daily to check on progress and adjust as needed, always calling before they arrived. After all was done, Brad called to go over all the charges before actually running my CC, and e-mailed me an invoice and receipt. We were very happy with the guys and the service provided.
Response from PuroClean Emergency Restoration Services
"Thanks very much for your review. The water damage in your basement came at an especially busy time for us after recent heavy rains, so I appreciated your patience. We normally try to respond within two hours for an emergency service request like yours. We appreciate the opportunity to work in your home. Given the nature of our business, we hope you won't need us again! Enjoy the rest of your summer. Please do not hesitate to contact us at 410-252-7680 if you need any additional information about our work in your home."
Donna B.
Jul 2013
We are extremely happy with the results. Thank you so much for all your help. We would recommend PuroClean to anyone.
Response from PuroClean Emergency Restoration Services
"We appreciate the opportunity to work in your home. I also appreciate the time you took to review our work on Angie's List. Please do not hesitate to contact us if you have any questions or need any additional information about our work. You can reach us at the office at 410-252-7680."
JULIA K.
Jul 2013
Responded quickly to our call about water in our basement. The team arrived within a few hours and quickly assessed the situation. They provided an estimate of the cost for drying out the basement, which was reasonable. They set up the equipment to run for several days to completely dry out the basement, including rugs and padding.
Gary and his team were very responsive and provided a full explanation of the equipment and services they provided. They explained that there was no need to remove any of the rug or padding, because we found the problem early. The equipment (dehumidifier and fans) was set up quickly and ran for several days. The services included antimicrobial treatment and a complete carpet cleaning.
We were very satisfied with the entire process and recommend them for anyone with a similar problem.
Gary and his team were very responsive and provided a full explanation of the equipment and services they provided. They explained that there was no need to remove any of the rug or padding, because we found the problem early. The equipment (dehumidifier and fans) was set up quickly and ran for several days. The services included antimicrobial treatment and a complete carpet cleaning.
We were very satisfied with the entire process and recommend them for anyone with a similar problem.
Response from PuroClean Emergency Restoration Services
"Thanks very much for the time you took to provide your feedback. We appreciate the opportunity to serve you. Enjoy the rest of your summer!"
Leigh M.
Jul 2013
Puroclean did a fantastic job and were extraordinarily communicative and professional. I had to travel for work, and Jeff put a lockbox on our door, calling me every time he arrived and again before he left, to give me status updates. They made sure everything was dry before removing their equipment. I would definitely use them again.
Response from PuroClean Emergency Restoration Services
"Thanks very much for your review. We appreciate the opportunity to serve you. Given the nature of our business, we hope you won't need us again. Have a great summer!"
Arthur A.
Dec 2012
00stereo system speakersiration. On the, shampooed the carpetinglled
These people clearly knew what they were doing and what equipment was needed to mitigate the situation. They were focused, diligent, professional and courteous.
When they were finished, we very pleased with the result.
Please see the 'services performed' section for more detail.
These people clearly knew what they were doing and what equipment was needed to mitigate the situation. They were focused, diligent, professional and courteous.
When they were finished, we very pleased with the result.
Please see the 'services performed' section for more detail.
JOHN C.
Aug 2012
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Licensing
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FAQ
PuroClean Emergency Restoration Services is currently rated 5.0 overall out of 5.
PuroClean Emergency Restoration Services accepts the following forms of payment: CreditCard
No, PuroClean Emergency Restoration Services does not offer free project estimates.
No, PuroClean Emergency Restoration Services does not offer eco-friendly accreditations.
No, PuroClean Emergency Restoration Services does not offer a senior discount.
Yes, PuroClean Emergency Restoration Services offers emergency services.
No, PuroClean Emergency Restoration Services does not offer warranties.