VERIZON

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It is slightly pricey. The quality of the service hasn’t been bad but the pricing has been terrible and the ways that they try and trick you into increasing your expenditures is really nasty. I think I caught a couple of times with that. Less deceptive marketing would help and more transparent pricing.

They could change their offering menu. They can find some way of not making me buy 500 channels that I don’t need. They could find somewhere making them more out of type than if I attempted them really poor so far and the content they deliver is crap. The on demand is pretty lousy. I don’t know what’s going on with the contract negotiations with their providers the on demand content has been deteriorating for that last 2 to 3 months. I wouldn’t recommend them.

If you try to get help they promote and sell. If you try to change to a different program that number is available but if you need a technician you will call al lot if numbers and they will then put you on hold. You spend 2-3 hours on holding.

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Verizon is very expensive, and too many advertisments. When there was a problem they tried to resolve it by phone. I just start having a problem. I have a box inside that was put in when Verizon first started on our street and it's doing this clicking. I haven't called them yet, because I know I'm going to have to wait about a week before they show up. They're not very responsive. My battery went out and I told them I need a new battery, and they said you have to buy a new battery. I said why, in case the power goes out then you wouldn't be able to call out so that is why I have another phone. They're penny pinchers right now. But a lot of people like Verizon, and a lot of people think it is a great company, so I don't know. I'm gonna find out with my box though. I'm gonna call and I'm gonna tell them, my box is clicking, making some kind of a noise, and I'd like you to come and take a look. And I can bet you right now they're gonna say, well, it's gonna cost so many dollars for our truck to come out. If it's our problem, we'll repair it, if not you got to pay so much for the trip and so much for labor and whatever they're going to do. I have the oldest box. First one on our street that started with Verizon. We are thinking of dropping them when out policy expires.

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It was the best price at that time.

I received an email from Verizon stating that my 2 year contract would be ending soon and that they would like to offer me a great deal to renew.  The deal was for a locked in rate for longer than the contract term (3 yrs).  The offer included all movie channels free for 2 yrs, the DVR service free for 2 yrs and an upgrade to the top internet speed all at a rate $75 less than I was already paying.  Needless to say, I signed up and renewed my contract.  I can't wait to see what they offer next time.

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There was no charge. They ended up replacing my phone for me free of charge. They stayed behind their product. They gave me a good value for their service.

We had a couple of issues going on, but they took care of it. The guy who came over did a very good job in trouble shooting the issues and fixing the situation. He took the time and he was very professional, he listen to what I told him and took it all into consideration, did the proper troubleshooting, found the issue and fixed it. I was very impressed.

I called them as my mother has a contract with them for cable service and she wants a TV in her bedroom so we needed to get another cable box. They have changed their policy now and they will not rent a standard definition cable box and they only now rent the high definition. If you already have a standard definition cable box you can keep it but you cannot get another one. The issue is my mother has had a stroke and some movies and shows are only available on the high definition cable box but not on the standard definition box. So this can be very confusing and frustrating for my mother. To ensure this would not happen I would have to get 3 high definition cable boxes at a charge me. I have spoken to Verizon multiple times about this situation and they are refusing to rent or allow me to buy an additional standard definition cable box. I find this to be very unreasonable and harmful to the elderly with any disabilities. My mother thought she was buying a service she could get anywhere in her house which is not the case and now if she cancels her service she will have to pay a penalty.

I think their service was great. They took care of me right away. Everything was as they advertised. They took great care of me.

Went very well considering it was an old house and the installer had to look to see how previous cabling and phone lines were installed.