Thomas Shade and Awning

They were very efficient in fabricating and installing the Canopy.

Workmanship and materials were great

They were prompt to respond, gave a reasonable estimate, and had the new canopy ready when promised. I would definitely hire them again.

unknown

It was great! This is what I liked about them so much, the part that was in bad shape, was the valance. I just figured that I had to have the whole thing replaced. The person who came out said, 'No, honestly you don't.' We can replace the valance. I was impressed by that. They were very honest and helpful.

unknown

Excellent service. Everyone showed up when they said they would. Very pleased.

unknown

It went very smoothly even though they had to hoist the awning up 4 stories.  We love it and cannot wait for the summer to come so that we can use it. It will make a huge difference on our comfort when hanging out on our roof.

Hard to believe...it was flawless....salesman Brian Torrance extremely helpful & responsive.  Installation done early to accommodate me.  Looks great.

I am very pleased with the experience. They were prompt, professional, and courteous, and the awnings look great.

My neighbors cut down two trees, totally exposing my side patio to intense sun.  My patio area couldn't really accommodate an umbrella table, so I decided to check into a retractable awning. Brian from Thomas Shade, Inc. came out promptly so that we could discuss options, colors, etc. Thomas Shade has a wide array of colors and patterns from which to choose, so it was a treat going through the catalog.  I ordered the shade on 5/13 and it was installed on 6/14...not bad, but it did take a couple of phone call nudges and my sales person even nudging the installation crew while he was on vacation to commit to an install date before a big party that I had planned.
"Duke" led the installation crew, and he was great.  He strongly advised that we NOT follow the salesman's drawing of how high to place the awning--otherwise, sun would come in under the awning and I wouldn't get the benefit.  I went with his suggestion and I'm very happy with the sun (and even light rain) protection that the awning provides.  My big party was the following weekend and the patio table under the awning was a very popular spot for guests!

Repeat contract customers are sent a letter 2 times each year to select one of four weekly dates for installation and take down.  The company stages installation and take down based on weather conditions, but I have always been offered my first choice of weekly preferred dates.  After you select your preferred dates 2-3 months in advance and send them a check for the required amount, the company schedules your work.  A courtesy phone call is made the day before service is performed.  The service technicians arrive when scheduled and complete the process.
Thomas Shade & Awning also provides cleaning, sealing and repair service of your awning, recommended every 3-5 years depending on usage conditions.  The cost for cleaning and repair of my awning was $700, a good investment to sustain the life cycle of canvas.  The last time my awning was cleaned and re-sewn in March 2011, several seams separated during rehang and the installers returned it to their local shop for further repair.  It was returned and installed the next day.  The only minor complaint I would offer is that several diffusers on a water fountain directly beneath the awning were broken during awning installation.  I separately contracted a plumber to repair the fountain damage.  Overall, this company has provided superior service.

Did not contract

The window measurements were perfect, and the installation went smoothly.  The new windows look absolutely great.

They were very polite, did good work, and it was easy to work with them.  The price was reasonable, too.

I was dissatisfied with the craftsmanship.

This my second time using them, and they did good work as usual.  I would definitely recommend the company.

unknown

They did an excellent job.  The awning looks great, and I haven't had any issues with it since the installation.  I would use the company again in a heartbeat.

They did a great job, and the awning is still working well.

Went fine.

very well.

It went very well. He was very nice. They got the project done ahead of schedule. They did a good job and I no longer have any problems with water coming into my windows. They did an excellent job.

They came out and gave us a proposal without any major issues. They explained what they were going to build because they had to construct it. They were a little slow in getting it done, and it took longer than I thought it would. However, their workmanship was excellent. We have only had it up for two days, so I don?t know about the longevity of it. My wife is extremely happy with it. They came out a day before they said they would, which was great.