PLY Solutions, LLC

Ply solutions came out to address our front stoop that was sinking creating pools of water in front of our home. They did polyurethane foam injection to address the issue and now all water diverts away from our home.

Terrible experience and wondering is this company is a scam. I was convinced by their project manager to have an alternate solution to a sump pump used to control my water problem. The installations team was very friendly and professional. Unfortunately, the work they did only made my problem worse. After struggling to get in contact with the company due to the project manager I worked with leaving, the owner came to look at the basement. he was wonderful! He said he would recommend a sump pump since the other method didnâ t work, and he would do the job for just the cost of parts. I have tried to get in contact with the company through phone, email, facebook, sending a letter for the last 2.5 months with no reply. I am not sure if the company is even real at this point

Everything was a positive experience. Matthew provided my quote and explained the process. Alexis was scheduled to perform the work and was friendly and knowledgeable.

From the quick response to the quote request, to the knowledgeable adjuster, through the competent installers, everyone at The Basement Pros has been a pleasure to work with. They were unable to eliminate all 50 years of sinking (which they prepared me for) but we now have a stable and solid garage floor. I highly recommend The Basement Pros!

John was very informative about the process. Had multiple contractors come out but he definitely stood out. The crew came in on time even gave me a call when they were on the way. They're customer service and communication was professional and top notch. Highly recommend these guys!

Did not follow up, the owner Peter Garvin very dishonest, we are very disappointed ., did a very bad job on our drains , the drained boxes too high and broken after a few days, called them never came back to fix it under workmanship warranty, use cheap material, Peter Garvin was a lair , He was not on site every day liked he said , his stall verified too, we were home every day , asked for more money to fix the drains after they damaged , please do not use this company

I do not write reviews. However, I highly recommend The Basement Pros. I am writing this review almost a full year after my sump pump install because I did not want to make claims that were not tried and true. After years of sopping up water in my 'finished' basement with a mop & wet vac, my back and budget could no longer take it any longer. I phoned Peter and he sent out an amazing team. The spirited and considerate Donnie, Alex, Armondo, and Dougie took extremely good care of my home. They jackhammered through tight spaces to preserve newly installed wood stairs. They discovered the foundation defect that was the source of my water entry. They contracted a mason to remedy the issue. The exquisitely restored my basement to the intended 'finished' condition with the added security of a battery backed up sump pump system. There hasn't been a drop in my basement since. As I write this review, the DMV is experiencing a serious summer storm. I have total peace of mind and that's pricesless. So, . . . what are you waiting for?

John was very knowledgeable and helpful during the estimate and quote generation. Lexus was a great technician, talked through the process and ensured all questions were answered. The poly foam install and bookmarking took just over an hour and glad to have chosen this company.

The explanation of what needed to be done, why, expected results, and possible next steps required was clear . Great people to work with!

The Basement Pros were professional, courteous and kept me informed throughout the process. They explained in detail what to expect, demonstrated the product and gave me a quote, The crew that came out were polite, efficient and cleaned up when they were done. I highly recommend this company!

The Basement Pros are true professionals who take pride and ownership in the services they provide. I highly recommend them.

Poly-jacking was the best solution for fixing our front porch. Basement Pros did a great job from getting the estimate to completing the job. Everyone we dealt with was on tone, professional, and delivered what was promised.

no comment

The onsite workers and the salesman were excellent. The project was done professionally and efficiently. There would have been all 5s but the first scheduled date for the work was postponed the day of. I had taken off work to be present and was left with taking another day off. There needs to be a sensitivity to the fact that to be able to pay for the work, the customerâ  s time needs to also be considered valuable. Again, the work is well done and the onsite workers were professional, pleasant and efficient. I would rehire (assuming the first appointment could be kept or if there was reasonable notice of postponement).

Great work!

Very surprised how fast they got the job done. I missed them, but my wife was there and only good things to say about the service. Two thumbs up in my book!

Did the job agreed upon, cleaned up, looks good.

I was thoroughly pleased with the fine quality of work provided by The Basement Pros in leveling my sidewalk. The work was done by the owner himself, Peter Garvin, and Alexis, one of his experienced workers. I am completely satisfied with every aspect of the work done by Peter and Alexis. They arrived on time after giving me a call and spent over 90 minutes on the job. They answered any questions I asked and graciously explained the poly foam method used to level the sidewalk. They took their time injecting the poly foam, insuring it was done in the most efficient manor. They made sure not to rush the injection of the poly, examining the progress of the leveling many times throughout the job. I was very impressed with the teamwork of Peter and Alexis during the process. They consulted and advised each other as the work progressed. I found them both to be very professional and personable. The same can be said of Yana in the office. I have every confidence in quality of work done for me. They were very respectful of my property, cleaning up everything as they finished. They also asked if I had any questions or concerns about the job when they finished. Obviously I did not. I truly feel that I could not have had a better experience than I did with The Basement Pros. It is certainly gratifying to have an outstanding company do an outstanding job for me. I give them my very highest recommendation without any reservations.

Job was done so quickly that I completely missed then coming. I had to go back through my security cameras to see the job. Apparently, mudjacking with foam is a quick job. They did everything they promised - my walkway is level again.

Pete and Donnie were amazing. I can’t say enough how ecstatic I was to find them considering how much other places wanted to charge us. Donnie was very kind and efficient. He even noticed a sagging step I have on my rotted deck and put a post under to keep it from breaking. Would recommend them over and over.

Completed work on time

Basement Pros used polyurethane injection to raise my concrete steps back to their original height. The process was relatively quick with little change to the concrete. I was so excited I sent pictures of the restored steps to my family and friends.

The foam leveling did not work in one area, so I will have to redress this another way, but the huge void under the carport pad was filled with a cost effective and only mildly disruptive means. The workmen were courteous and thorough.

The French Drain project took three days and the sunken sidewalk was injected with foam to level it in less than an hour. Pete kept me up to date on the project and Donnie and his team worked three days until the job was completed. They did an excellent job and they cleaned up nicely after the job was done. The river rocks look awesome and they used a ton of the dirt they dug up to perk up my sad flower beds : ). I would definitely recommend this team. Thanks, Basement Pros for your wonderful work.

The Basement Pros were patient while we worked through some family issues during the covid pandemic. When we were finally ready to have the work done the scheduling was quick and worked well with our plans. The slab in our parents 50+ year old house had sunk a few inches and our main concern was stabilizing it. While that was accomplished, they carefully raised the slab close to the original height in most areas. They took their time to try and not crack the slab by raising it too much at a time and accomplished the best possible results we could want. They were very knowledgeable in all areas of foundation issues and fixes, but luckily, we only needed the slab stabilization/lift at this time. The overall work was impressive and we would highly recommend them!