Merry Maids of Silver Spring

I like that I can get the same team back every time. They are very good and I would highly recommend them.

They were about 2 hours late. They were very professional and nice. They did a good job.

It's a crew of 2. They do a very good job and they are very efficient. I'm pleased enough with them that I have recommended them to friends. We have been using them for a couple of years. I hope they are a little cheaper. When it comes to their punctuality, they give me a range. Sometimes they are here at 9 o'clock and sometimes they are here at 11 o'clock, but they'll tell me they'll be here between 9 and noon. That depends a lot on whether I've moved the day or not but they are here when they say they will be here.

We signed up for weekly cleanings.  We got a discount for signing up for 24 cleanings in advance, but we can cancel at any time without paying for the remaining cleanings.  They do a good job, and the office is responsive.

Initially the manager came to my home and gave a good explanation of the services and costs.  The price seemed a little high for the size of my place and the work I needed, but I thought it within reason.  I signed a contract.  The initial "deep cleaning" was OK, but a number of small things were missed.  Having said that, I thought I would give them a chance.  Over the first several months I called back several times after returning home the day of the cleaning to report things that were missed.  The biggest example was the cleaning of my hardwood floors.  I insisted that they use product I provided, rather than Merry Maid's branded product - this was to protect the warranty on my floors.  Each time I returned home I noted streaks, spots, and marks on the floor.  Additionally, the level of my product left in the bottle when I returned home was unchanged - clearly none had been used and the floors were not cleaned.  When I reported this to the manager, she insisted that the crew had cleaned the floors, and that they had used the product.  She claimed the problem was the product, not the crew, and that if I would only agree to use their product, all would be well.  This was both untrue, and incredibly poor customer service in response to a legitimate complaint.  I insisted that they return and "make it right" per their warranty.  When the problem occurred again, I then insisted on a new crew - one who would not insist they had done the cleaning when it was clear they had not.  The service improved briefly, then deteriorated again.  The final time they came on Feb 11th, they did not clean either my dining room or one of the bedrooms at all.  I called and cancelled the contract, rather than continue to try to get decent service.  I now have an amazing cleaning woman who does an incredible job, is pleasant, and most of all, honest, for the same price.  I strongly discourage anyone from using Merry Maids - they do a mediocre job at best, and if you complain their response is to blame the customer.

The first couple of weeks were fine, then it seems they just didn't care enough to clean.  My grandchildren came for a visit and they were never able to get the little fingerprints off the coffee table.  There was also a toothpaste spot on the bathroom floor that they just ignored.  I have since done this myself and it was not arduous.  I complained and was assured that the work would be done, but it never was.  The "service" was pricey and not worth the money.

They were better than the other cleaning companies that I have had working for me.  Their prices were very high.  Their quality was fair.  They came pretty quickly.  I would use their services in the future also.

We are using them currently and they came out last Thursday.  They do a great job.  Their price is the best.  They come out and do a consultation and the price is based on the home which I think is good.     

I spent over $200 with them.  I was not very happy with their service.  They were overpriced and they left dust on the floor.  They did not do a good job.  They got their own vacuums and I have had the same problems with them years ago.  I will never use them again. 

Good when my "regular" team comes. Less so when I change schedule and get a different team. Still clean, but they don't know where my stuff needs to go.

They were very good, helpful and easy to work with.

Merry Maids sends different house cleaners every time, so you never know who you're going to get. We always leave a tip because I believe that this group of workers aren't paid a living wage and I don't have the time to deal with hiring someone directly, but it's frustrating to leave a tip BEFORE the service is completed and come home to a poorly-cleaned house. Fortunately, that doesn't happen too often. But what does bother me (and is the reason that I gave the quality a C rating), is that it's clear that Merry Maids doesn't really do a super deep clean. It's clean, and clean enough for me to keep using their service, but I always get the bathtub and toilets cleaner than they do.

We have used this franchise of Marry Maids for a year. The dusting was poor. Nothing was moved, just dusted around. Dust bunnies left on the floor everytime the floors were cleaned. There were different people everytime. So you never knew if you could trust a crew each time. The time was supposed to be noon that they came, but it often varied by three hours. The owner was very rude to me and called me a liar. He charged us without cleaning, even though they were on site to clean. It is stealing if you charge someone for a service you do not perform. I recommend you go to another Merry Maids franchise or another local company, but stay away from this one. Customer service is not in their vocabulary.

Very thorough and high quality cleaning.

Everything went well over all. They clean twice a month and are paid 95 dollars every two weeks. We hired them because they were easy to reach and have a well known reputation.

I am very happy with there service. I usually get the same crew. The supervisor comes out every once in a while. I have used them for several years.

They were very good and very thorough. They were clean and tidy. I would recommend them to others. They were a little pricey but they were good.

It's ongoing and going pretty well. After a few slow starts (getting them to clean the way I like) it has improved significantly. The owner (Darlene) is extremely responsive and professional as well as easy to work with.

Well - they got most of the dings from the last people moving out off the walls, the floors were done very well.

It has been great. They are reliable, punctual and overall, very responsive. I have had a few problems with things needing to be redone, but they always have me look around before they leave so I never have to call them to come back.

They really did a great job cleaning these units for me and I'm very sure that I won't get any complaints from my new tenants. They were very professional and they understood my needs. I will definitely use their services again.

We weren't here when the work was performed so I don't know how it went.

Merry Maids has given back my faith in house cleaning. They are extremely efficient, on time and very friendly and polite.

OVERALL WE HAVE BEEN PLEASED. THEY HAVE ACCOMMODATED SCHEDULE CHANGES AND CAME LATER IN THE DAY/EVENING DUE TO A GLITCH. THEY WILL RECLEAN AN AREA THE NEXT DAY IF YOU ARE NOT SATISFIED.

I HAVE BEEN USING MERRY MAIDS FOR OVER 1 YEAR. THE SERVICE IS RELIABLE AND USUALLY THOROUGH. WHEN OCCASIONAL PROBLEMS ARISE, THEY ARE DEALT WITH PROMPTLY AND COURTEOUSLY.