Featherfall Restoration

"Unfortunately, this is just an attempt to review bomb our company in retaliation for us seeking criminal and civil legal actions against the customer for illegally depositing the last check the insurance company issued to us for the work we did. The work was completed to the homeowner?s satisfaction. There was never any notice from her that there was any issue with the work. The insurance company agreed to pay our invoice amount and released the last check with our company name on it and the customer both named as payees. All we needed was for the customer to sign the check and return it so that the job could be closed on our end. Instead, after we mailed the check to her for her endorsement along with instructions on what to do and a prepaid envelope to mail the check back, she illegally deposited the check (over 7k) without our signature. We made multiple contact attempts to the customer to recover the final payment, all of which went unresponsive via text, call, email, and certified mail. So we were forced to retain legal counsel to recover the funds. The only insurance claim that was ever opened on the property was the single claim for the hail damage. However she alleges in other review bombs on other websites that we opened multiple claims on the same property after the work was done, which simply isn't true. Had the customer simply signed the last check and mailed it back for us to deposit then no legal actions would have been needed and the job would have been closed. I wish this circumstance made any sense since we value our homeowners and do everything we can to do great work for them and are always improving our processes so we can keep giving back to our communities. Stuff like this hurts to deal with on multiple levels when we know we work hard to set benchmarks for what contractors should be in our industry."

"It was a pleasure. Thanks for the review!"

"Doyle, thank you very much for your thorough review. It really means a lot to me and my company!"

"Rhonda, I apologize for the inconvenience the delay in our work caused. Our company always aims to make every project a 5-star experience. I know there were some setbacks so please contact us if you are not satisfied with the job so that we may come up with a resolution to the issue together. For anyone else reading this review, I would like to take a moment to detail the situation: On Saturday, April 1, 2017, we contracted with Rhonda to remove and replace the chimney flashing on her home, which from my understanding was scheduled to be sold on Wednesday, April 12th, 2017. I did promise her that the repair would be performed the week of April 2nd, 2017. I took a shingle sample with me that day to ensure we had a reasonable match for any shingles that may need to be replaced during the chimney repair. Our shingle suppliers are closed on Sunday, so I spent Monday and Tuesday of the following week looking for as close to a match as possible. The repair was planned to be done immediately after a roof install our crew had already been scheduled to start Wednesday, April 5th, 2017. It rained all day Wednesday which pushed our project calendar back. I spoke with Rhonda that Friday afternoon to let her know our technician would be there Saturday to install the chimney kit. Late Friday evening our technician had a personal emergency come up with their extended family and drove out of town. Saturday I was notified of the occurrence and worked to get our other trained technician to the property however they were unavailable. Unfortunately, we only had two trained installers qualified to do the job, as a chimney flashing installation on a brick chimney requires very specific skills and tools to do properly. The metal for the flashing kit and counter-flashing must be custom bent with a special piece of equipment known as a break and properly grinding the mortar joints out to install the counter-flashing takes training. I tried to call Rhonda Saturday to notify her that we would be installing the kit Monday morning due to the situation. It was at that time I realized that I had saved her work number into my phone and had no way to retrieve the proper information until I was back at the office Monday morning. I contacted Rhonda Monday morning on April 10th to let her know our other technician had just picked up the material from the previous technician's work truck, still out on personal leave, and was on their way to handle the job. I met with Rhonda that evening to do a quality control inspection of the job and discovered that the wrong shingle color had been used on the shingles that needed to be replaced. The technician had picked up the wrong bundle of shingles from the truck, mistakenly believing the unopened bundle was the correct color. I notified Rhonda and her husband that we would address it Tuesday morning. Our technician finished the job Tuesday morning April 11th, 2017, it passed our quality control inspection, and I met with Rhonda."

"Thank you for the kind and informative review Kenneth. We appreciate the opportunity to have worked with you"

"Thanks for the review Jeff! It is an honor to be your contractor"

"Thanks Bob. We always strive to be the best option for homeowners to turn to"

"Awesome"