Elysian Energy LLC

"Thanks for the kind review! Please let us know if you have any questions about our services."

"Thanks for the awesome review! Please feel free to reach out to us and let us know if we can help in any other way. Also, we'd love to make you aware of our Referral Program. For every homeowner who uses Elysian Energy as a result of your referral you will receive $20 for a referral leading to an Energy Audit and $50 for a referral leading to Air Sealing and/or Insulation work. Your referral just needs to mention your name when they sign up. We can send you the referral reward via mail, or we can donate it to one of our community partner organizations (Habitat for Humanity, Chesapeake Bay Foundation's Clagget Farm, Blue Water Baltimore, or Friends of Sligo Creek). Thanks again! -The Elysian Energy Team"

"Thanks for the review! And best of luck with the new computer! Let us know if you have any comfort issues in the home or any questions about our audit."

"Dear (deleted member name), Thank you for your review of our company, Elysian Energy. It is our first negative review, and needs to be considered in light of the fact that we were forced to file a lien for this work last month. We’d like to address the concerns you’ve raised in your review and highlight some of the steps we’ve taken to improve our services: 1. We arrived 3 hours late. That morning, our crew was dismayed to discover that our truck’s battery had died. We called you immediately, offered to reschedule, and expressed that our tardiness would likely mean we would need to schedule more time on a second day. Still, we were able to come in and complete much of our work on the 1st day. We appreciate your flexibility with our delay in getting to work on day 1. 2. We used rigid foam board rather than brand-name Tenmat covers to insulate recessed lights. We explained that foam board is a best-practice material for recessed lighting. The foam board was installed in adherence with code requirements. When you expressed your concern with the foam board covers we offered to replace them with Tenmat covers immediately at no additional cost. We reached out to you to remedy this for over three months. On June 5th you took us up on our offer. We also performed some additional air sealing in the garage and trimmed the whole-house fan cover so that it is easily removable. 3. Our pricing and the value of our service offerings were unclear to you. The service for which you were charged $675 was detailed in your report and contract as “Blower Door-directed Air Sealing” representing about 12 person-hours of labor, not a “blower door test”. A Blower Door Test is a building diagnostic that takes about 15-30 minutes. We sat down with you before doing the work and described the costs and processes we would go through over the two days we were in your home. So we were surprised to hear that you didn’t understand the costs involved. Our work resulted in a significant air leakage reduction in your home, which we measured using the pre- and post-work blower door tests. This reduction also makes you eligible for a $500 rebate from the DC SEU. We take our customers’ reviews seriously. We look at your concerns as an opportunity to improve our services and especially our communication with our customers. We made a few mistakes during your job (we are human after all). But we are incredibly proud of our work on your home. We’re proud that we spent months reaching out to you so that we could remedy the issues you had with our work. We spend a lot of time improving our communication, including a series of Field Trainings across our company that focus on effective customer communication. We think our dedication to providing great service to you (despite your ongoing refusal to pay us for our work) speaks to our Quality, Responsiveness, and Professionalism."