About us
We are an I-CAR Gold Class Facility. We work with all Insurance Companies and are direct with most to make the repair process easier and faster for our customers.
Business highlights
45 years of experience
Services we offer
We offer auto body accident repair and repainting. Any mechanical that is caused by an accident can also be done in house. All repairs carry a life time craftsmanship warranty and a National Paint warranty.
Services we don't offer
We do not do routine maintenance or upholstery.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
- Visa
- MasterCard
Reviews
3.86 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 17% |
Filter reviews by service
Showing 1-6 of 6 reviews
Verland E.
Sep 2014
Auto Body Work
unknown
Stacy J.
Mar 2014
Auto Body Work
They do very good work. They're timely. Overall, they're complete opposite of the last experience. They're really good and very professional. When they repaired the damage, they repaired it back to the original. They did what they said they were going to do.
Kathryn D.
Jun 2013
Auto Body Work
Perhaps the best experience I have ever had with a body shop. It was easy to make an appointment for an estimate, and when I arrived they were prompt, courteous, and fair. I had already gotten another estimate, and this was on the lower end of that range. They got my car in quickly, and they finished the work ahead of schedule. At various stages, they telephoned me with updates. Again, prompt and courteous.
I was nervous, though, because I had read a bad review, but I figured there was no harm in getting an estimate.
The bad review had, by the way, already elicited a reply from the body shop's management, indicating that the customer had taken his car home, dismantled the interior of the door assembly, made a total hash of it, then came back complaining. Sometimes managers can be a bit self-serving, but that's not reasonable behavior from a customer. In the end, I decided to ignore that complaint and trust what I saw. I'm glad I did.
I was nervous, though, because I had read a bad review, but I figured there was no harm in getting an estimate.
The bad review had, by the way, already elicited a reply from the body shop's management, indicating that the customer had taken his car home, dismantled the interior of the door assembly, made a total hash of it, then came back complaining. Sometimes managers can be a bit self-serving, but that's not reasonable behavior from a customer. In the end, I decided to ignore that complaint and trust what I saw. I'm glad I did.
Derris K.
Nov 2012
Auto Body Work
Some one backed into my car so their insurance dictated I go to Elite Autohaus, but what a great find. They were professional, thorough and friendly. They even arranged for a rental car for me for the two days it took to repair my car. And best of all, my car looks like new - a perfect job with perfect paint match - and they washed my car, too. I am very satisfied and would gladly use them again (although I hope my car does not suffer any more hits).
JOSEPH I.
Dec 2008
Auto Body Work, Auto Glass
Some time after the last installation of the door panel, the automatic lock ceased to function so I took it back to Elite. I spoke with the owner, John Mills. He brought Tiffany Duncan into the discussion to review old history. She made several statements that were incorrect which I attempted to correct. Later in the discussion, she made additional statements that I vigorously objected to. Mr. Mills steadfastly supported his employee and in exasperation and anger, I stated that she was lying. Mr. Mills immediately terminated our discussion and stated that we were done, due to my disrespect of his employee(a convenient was to avoid responsibility for shoddy workmanship).
Response from ELITE AUTOHAUS INC
"He brought his 1995 BMW 318ti in on 06/24/08 to have us repair the left Interior Trim Panel and replace the Right Window Motor. The vehicle was picked up on 06/27/08. On 07/25/08 he brought the car back complaining that we did not put the door back together properly and that it was falling off. We brought the car in the shop and asset the problem with the technician. We could not figure out how the top of the panel was pulling away because of the way that we know it attaches. When Tiffany Duncan "The Shop Manager" went up and questioned him about what could have happened, he reluctantly admitted that he had pulled at the top of the panel to see if we had actually replace the Window Motor. She responded that we would do our best to reattached the panels for free but that they should be replaced. We did the best we could with the panels and he was happy with that. On 12/8/08 he returned again and now asked for the owner. When I went up to the office to meet him he told me that we had worked on the car in the past and that the door panel was coming apart. He failed to tell me the history of the repairs. I brought the car in to see what I could do with the panel and Tiffany came and asked me what I was doing to the car. I told her about his complaint as the technician walked up and they both told me the history of the prior issue with him. They both also told me that we would need a new panel and that they had already addressed this with him. I went back up to the office to talk to him. I informed him that I was willing to try something but that I was just informed of the history of the prior issue and that Elite was not responsible but I would try and help. He told me that I was wrong and that My Manager Tiffany Duncan was lying. At that point I tried to get him to understand that I would help him if he was willing to admit to the prior issue. He strongly informed me that Tiffany was lying and I should not trust her. At that point I told him I could not help him and that I would bring his car out to him and he could leave. Not being present for the other repair, I have to believe what my Manager says because I know as well as all of my technicians that the door panel does not come off the car the way that it has been stressed. The way the panel looks resembles the story of him trying to pull it back to check out our work. I have been in business for 30 years and have done thousands of BMW's since 1985 when we took over all of the work for Tischer BMW till 2002 when Mile One bought out Petra Tischer.I have been in business for 30 years and have built it from nothing to ONE OF THE BEST SHOPS in the area because of are attention to detail and our Customer Service. My manager Tiffany Duncan is also Very Respected in the Industry by her customers and the Many Insurance Companies she deals with every day. J.R. Mills-President Elite Autohaus Inc."
Allan M.
Aug 2007
Auto Body Work
I used the shop cause it was on my insurance company's approved facility list. It took longer than promised and I called them. They never called me. When I got the car back, it looked worse than before. The bumper was misaligned (it stuck out about 1/8" than the quarter panels on both sides), paint didn't match (it wasn't even close!), paint looked flat\matte and there was very little metallic. Met with the manager to show her the car. After looking at the car, she starts making excuses from variances in making of bumpers, damage during shipping, bumpers on new vehicles are never perfectly aligned, paint hues can differ on new cars, different materials, etc. She said they would repaint the bumper and see what could be done about the misalignment but couldn't t make any promises. I complained to my insurance company and arranged a meeting at the shop. Afterward, my insurance company agreed to allow me to take my car somewhere else at no cost to me.
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ELITE AUTOHAUS INC is currently rated 3.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
ELITE AUTOHAUS INC accepts the following forms of payment: Check, Visa, MasterCard
Yes, ELITE AUTOHAUS INC offers free project estimates.
Yes, ELITE AUTOHAUS INC offers eco-friendly accreditations.
No, ELITE AUTOHAUS INC does not offer a senior discount.
No, ELITE AUTOHAUS INC does not offer emergency services.
Yes, ELITE AUTOHAUS INC offers warranties.
ELITE AUTOHAUS INC offers the following services: We offer auto body accident repair and repainting. Any mechanical that is caused by an accident can also be done in house. All repairs carry a life time craftsmanship warranty and a National Paint warranty.
We do not do routine maintenance or upholstery.