Carpet Bazaar
About us
Carpet Bazaar is a family owned business and has been providing excellent service to its customers since 1983. We are currently located at 1919 Seminary Road in the city of Silver Spring in Montgomery County Maryland. Our showroom is conveniently located near interstate 495, easy to locate if you are coming from Baltimore, Virginia and Washington, D.C. Full service flooring and carpeting store. Plus, full rang of Persian and decorative rugs. www.silverspringcarpet.com www.silverspringflooring.com
Business highlights
Services we offer
Marmoleum, Persian rugs, Residential and Commercial: carpeting, appraisal, bamboo, ceramic, cleaning fringing and repair of rugs, cork, expert installations., free pick-up and delivery, hand made rugs, hardwood sanding and finishing, laminate, machine made rugs, repairs, sheet goods, tile, vinyl
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 12% | ||
| 4% | ||
| 4% | ||
| 8% |
All went smoothly until the install. The shop is cramped but had lots of carpet on display. The owner, Bijan Rashedi, is a fine artist by night and a carpet salesman by day. He was positively charming. He assured me that yes, they do a professional installation job utilizing a carpet stretching machine, not just the manual kick-a-lever bar method amateurs use. (I had done enough research to ask about this explicitly.) He assured me that Carpet Bazaar's installers have worked for him "for twenty plus years" and are benefitted employees, not contractors. I asked him directly about this and trusted his answer. In future, when this is important to me, I will require contractors to provide paper evidence that they pay worker's compensation because, well, people simply lie to customers if they think they can get away with it. Bijan also said that he would come to my house the day of the install if only to check that everything was done to my satisfaction. I should have known then that he was lying, as he apparently doesn't have any help to keep his shop open. I had to call twice and 10 days went by before my installation was scheduled, but I figured hey, he's busy.
On install day two men arrived, only one of whom spoke any English whatsoever and introduced himself as the job supervisor. I explained that the bedroom and hallway were ready for them but I was still working on my home office. First, I had to drop my 3 dogs at a family member's house, that I would be right back. On my way home from dropping the dogs, the "supervisor" called to tell me he had moved everything out of my office, that the person in my home did not speak English. I said "huh? I'm 5 minutes from the house, I told you I was coming back" but he insisted he had to go to another job. I persuaded him to stay until I got there, and saw immediately that they were laying the wrong carpet pad down. I immediately called Bijan, reaching him on his cell phone, and he said he had to take another call, he would figure out what was going on and call me right back. He does not call me back. In fact, he ignores the next FIVE calls I place to his cell and store phone over the next 3 hours. Meanwhile, the "supervisor" tells me this is between Bijan and myself, there's nothing he can do, and he leaves.
Next I notice that my very expensive bed has been wedged on its side at a torque angle, and the bed skirt is torn. And they are laying the wrong padding on floors they had not bothered to vacuum after removing 15 year old carpet. The dust and dog hair were incredible. Even a broom would have helped. I did the best I could to vacuum myself, and then I get past them to see the back room. The two computer monitors, a printer, phone and more from my desk have been thrown -- and I do mean thrown --in a heap, as if ready for a bonfire. The cables and cords were hopelessly tangled in an angry snarl. Naturally, I try Bijan again. No answer.
By now, the incorrect padding is fully down. Some of it atop tufts of old padding stuck to old staples that were never removed. (To this day i feel those lumps when walking in my bare feet.) The "supervisor" returns with a new person, who thankfully does speak English, and promptly leaves, never to be seen again, not even for the final inspection. The new guy tells me he moved to Maryland less than a month ago, and proceeds to work his butt off doing 95% of the entire job alone, not willing to stop even for lunch. When I overhear him talking to Bijan on a cell phone, I demand to talk to Bijan and the guy says to him "why you no willing to talk to your customer?" Why, indeed. I tell Bijan that I paid for memory-foam padding and frankly really need it with my arthritis, that it is on my sales slip and that's not what i'm getting. He proceeds to berate and bully me, saying i am fussing about something unimportant and holding up the entire professional installation. Mind you, the carpet they are to install has not yet arrived on the scene. My house in tatters, desperate to rent the room they are carpeting, I cave. When the carpet arrives half an hour later I have lost so much confidence in Carpet Bazaar that I insist on checking the label to be sure it's what I paid for. It it.
The fiasco concluded with an area rug I intended to keep being left out on the back porch where it got rained on, the door to the rentable room left off as "it doesn't fit now", a hallway closet has no padding in it at all despite my pointing it out twice (I think the original plan was to leave the old padding in all the closets, but I caught that and made a stink; somehow they managed to remove the old padding and forget to put the new down). I picked up about a dozen stray staples after they left, any one of which could have sent my dogs to the emergency room if it punctured their paws. They moved most but not all furniture back as promised, and it took days to really get settled again. Not to mention the hour long struggle to untangle computer cords. Bijan sent me an email the next day asking if it was OK to run my credit card for the remaining 50%. He even knew that I fully intended to use a different card to pay the second half, but ran the card without waiting to hear back from me less than 12 hours later.
You couldn't pay me to interact with Carpet Bazaar on any level, ever again. No integrity, no professionalism, no desire to make it right when issues arise. BIG FAIL.
Bijoy, the owner, was super nice and helpful.
The only negative was that the installation technicians (which are sub-contractors from a third-party company) were extremely late. They were supposed to show up in the morning and didn't come until early evening, when it was too late to do work. The work took longer than expected us, and the waiting around was an inconvenience.
That was the only con. Everything else was great and we love the floors/carpets.
Crew arrived on time; made a point of making sure the match was good - painted 3 "swatches" on the sanded floor so I could pick the best match. They moved the heavy furniture items and put them back. Overall highly professional.
"Member mentions: "We contracted for carpet and installation for two renovated rooms of our house. This included patching the concrete floor with flashpatch joining the old and new construction, to make a smooth surface to lay the carpet." Member, You came to our showroom to purchase carpeting. Our company charged you a fee of $75 to ease up the harsh edges of where the two floors meet. Attending your home two times to inspect and resolve the issue was my responsibility, which I call customer service. Since we did not reach an agreement about our definition differences between ‘’easing up the sharp edges’’ and ‘’floor leveling’’ I recommended you to hire a certified flooring inspector to oversee the job and our company would comply no matter what the results would be, ‘’even redoing the entire job’’ and left your home. Your stop payment on our services was denied by the credit card company after their investigation and the full amount was credited back into our account. I am sorry that you feel this way and as you might noticed our company is rated as #1 on Angie’s List and Consumer Checkbook and we will continue to provide the best possible service and prices at all times. Regards, Bijan Rashedi"
Licensing
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