Blaine Window Repair Service Inc

These guys specialize in sliding door repair. We were not strong enough to slide the door. After they left, everything was working again.

Overall, the work performed was fast and well done.  Communication was good from the estimate all the way to the final installation.  The employees were friendly and the price was reasonable.  A+ overall.  Highly recommended.

Blaine was the only company I could find with an expertise and specialization in window repair.  (Nearly all window companies only install the windows you buy from them.)  I called Blaine for an estimate and within a week someone came out as promised and arrived within the time frame given.  The contractor who gave the estimate was also the lead installer so he knew exactly what it would take to remove the old window and install the new one.

Blaine sent a contract with the final price via email and I signed and scanned the contract and emailed it back.  Withtin two weeks of the estimate, they came for the installation.   Four contractors arrived around 9am and they were done by 11:30am.  They had to bring a three-tier scaffold to reach the window and they were careful to not scratch the walls.  After an hour they setup the scaffolding and removed the old window. It took another hour to put the new window in and caulk around the window on both the inside and outside.  

To finish they cleaned the new window, took down the scaffolding and then hauled away the old window.   One of the contractors remarked that the new window fit very well and the installation of the window didn't give them any problems.  Contracting with Blaine was quick, easy and painless.

.

They were excellent. They made an order mistake on one of my windows (ordering a 4 pane glass instead of a 3 pane) and quickly realized the mistake was theirs during installation. The company quickly reordered the glass and got it installed without incident.

While the entire process was a little drawn out which I attribute to the holiday season, the overall experience was good. They accomodated my request for early a.m. appointments, completed the work as agreed, and I wouldn't hesitate to use their services again.

They are good and I like how prompt they were. They seemed to do a good job overall.

After signing the contract and paying the deposit in mid December, I was told that the window technician would arrive on Jan. 4. I asked for a time window, but was told I would receive a call the day prior the service for the time window. I never received a call. I then called at 8:30 a.m. on the 4th and was told that the technician was on his way in 20-30 minutes.

The 2 technicians that arrived completed the work fairly quickly, cleaned up and left. When I looked at the window in the bathroom, however, I realized that the pane in the bathroom had not been replaced. I then recalled that one technician told me that they were completed except for that last window and had me sign the form "while he was replacing the pane." This is outright dishonesty.

Should I have checked to make sure that all of the work was completed before signing the form and allowing them to leave? Yes. Does that give Blaine Windows the right to cheat me out of my hard earned money? No.

I called the company minutes after the technicians left and I was told several times that they could not reach the technician to try and rectify the problem. It was not until my third call that I was told that the technician said he had replaced the window. When I assured them he had not, I was told that a pane would be ordered and that it would take another week. No apologies for the outright dishonesty of an employee (perhaps he was just following Blaine business practices) or for the additional time I will have to take off from work to have the pane replaced, assuming that they will actually do so. I plan to update my report to reflect when and whether they have fixed the issue.

The company arrived early to install a replacement window purchased through a separate window supplier.  New window set was too large to fit through the house and they disassembled the window to allow transport to the second floor.  i had already prepared the existing window location by removing all of the trim to provide access to the window framing. The new window went in relatively easily.  I reinstalled new trim/moulding around the window.  New window looks and operates wonderfully.  The company hauled away the old window.

Everything went well and they are good to work with.

The only problem that I encountered was not getting a call back after they picked up the things and rectifying the matter myself.  When I realized there was a problem a couple weeks later and called back, they were very quick to get the project back on schedule.  We lost a little time, but it was not a problem for these small items.

I have used them in the past and will certainly use them again.

All went very well.  The two-man team arrived on time, did the work professionally, were finished in less than 30-minutes.  The job also cost less than the original estimate ($200).

We had difficulty with the staff in getting them to cut the correct dimensions for our project. By that we mean the dimensions we gave them and the dimensions we needed to fit our door  window.  We finally felt we had to accept the plastic replacement they cut for us, rather then continue to argue for a better fit.  We were able to install the replacement plastic window they cut, with diffuculty, but had to trim it ourselves. It was our feeling the store/staff  could care less. There attitude was accept it as is, or don't. We cut it,  you pay. Period.

This company is AAAA+ and could write the book on proffesionalism and exemplary customer service.  Prompt, efficient, competent, and friendly.   Had to wait two weeks for a non emergency appointment and the price seemed high, but sometimes what quality costs.

It took a while to order the replacement parts. And I had to followup myself when the estimate didn't arrive orIgnially. But once the part came, they arrived on time and repaired the window as expected. I would recommend them

They were very good. They are the standard when it comes to windows and screens, but their services are limited. I'm now looking for a storm door and shutters, and they are limited in those areas.

Great staff and team!  Best price around and great service!

Scheduling an estimate took a long time (weeks), then there was a 3-4 week wait from the time of the estimate to the time when the work could be scheduled (they mail you an estimate), then scheduling the work was another 1-2 weeks.  The total amount of time for a relatively minor project was 2-3 months.  Otherwise, the screen door is nice and the estimate providers were nice and professional and the installer was skilled and did a good job.  

Done quickly, and looks great

I had to make an appointment about 2 weeks in advance, but the repairman showed up almost an hour early on the scheduled day. He looked at my 50 year old, 10ft wide sliding glass door, and took it part way apart to fix an unseated seal that I'd caused. We talked about my options while buttoning it back up, and suggested a workaround that is working great. He didn't charge me for the visit, and I'm pretty pleased with the visit.

They brought the wrong part.  It took several months to get the right part for one window.  Everything is working smoothly now.  The price was reasonable and showed up on time.

They were great! The were very efficient! The were so helpful, experts in repair.  I would never use anyone else but them for repairs.

I am rather tardy (the service was done in late April) but I would like to write this report anyway.

The company responded very well.  This was a rather small job and sometimes it is difficult to get companies to respond promptly.  However, they were able to give me a service date rather quickly.   The gentlemen who replaced the window was on time, was very pleasant, and was very professional. 

He answered my questions very well.

I was quite pleased and will definitely use them again.

They were efficient and knew their business. They cleaned up often and did excellent work. The ground around our porch is very irregular and they ended up using a ladder and supports to work on the windows. It only took one days and two more hours. 

They did a good job and they also gave a ten percent off because I was with Angie's List. They were very professional and knew what they were doing. A lot of people would do window replacement but as far as window repairs go they were excellent. I got all my windows from being crooked, not opening and closing properly to smoothly opening and closing properly now. The workers were great and nice but I thought they were a little pricey.

The job went smoothly in every respect.  The technician arrived on time and was very careful to protect our carpets, floors, etc.  He also found a way to change the door rollers without removing the door from its tracks, which would have expanded the scope of work and let in lots of cold air on an unusually chilly April day.  It turned out that the rollers in my door are non-standard - no replacement exists - but the technician had a kit with all kinds of parts that enabled him to rebuild the existing rollers.  I was considering doing the job myself, making use of the abundant supply of Fischer's Hardware in Springfield, VA, but I'm glad I didn't because I would have likely hit up against the non-standard roller issue and would have gotten stalled in completing the job.

They were fine, they came and did what they were supposed to do and they charged a reasonable amount of money for what it was.  They did a good job and I'd call them again.