Benjamin Franklin Plumbing

They have been excellent, professional and are likeable people. I would highly recommend them.

They were excellent. The cost was a little high, but the work was excellent..

Pick all the words that matter: Professional, Prompt, Courteous, Knowledgeable, Friendly, Clean, Cooperative --- all apply. AND, Ben Franklin even honored my senior discount after I had paid the full bill.

Efficient repair. Excellent response. Not the first time I've used Benjamin Franklin.

All done professionally and promptly.

Yes, I would use them again. They communicate very well. The workers are polite likable people.

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The work was done quickly. The new toilet has worked excellently. Chad was careful of our floors from door to bathroom.

I've been using them for years. They are really helpful. They were beginning to stretch out in terms of other services they offer related to bathroom stuff. They're fine, everything went well. They did a great job all around. The plumbers I worked with them for many years. I don't have them on speed dial, but they're in my phone.

I give them straight "A's" which is why I keep the maintenance contract.

They were very responsive, I will absolutely use them again.

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I called Benjamin Franklin Plumbing because my new toilet that I had installed in  my home  less than 6 months ago was running more than the usual amount of water after each flush.  The company was promoting a deal--a new toilet installation and comprehensive plumbing inspection for $99. As I only needed a diagnosis of an existing toilet, the company made me a deal.  They waived the service fee and agreed to only charge me for any repair, if one was needed.  They also said I did not have to agree to the repair if I did not want it--in which case I would not be charged at all.    The offer was too good to pass up, so I took it.  
Today, a Benjamin Franklin plumber came to my home.  He called in the morning asking if I could move my appointment to 10 am, but then showed up at 12:30 pm.   He looked at the new toilet, made a very MINOR adjustment to a handle and that was it.  It took him 2 minutes; the toilet it turns out was not broken but only needed a slight adjustment.
Nevertheless, the plumber told me that I would be charged a service call and plus what he described as a "repair"--all to the tune of over $200.  When I explained that I was told the service fee would be waived, he called the office and after a long discussion said that he would charge me the $99 Angie's List coupon for the work.   
$99 was still too much for the type of adjustment that was done to my toilet, especially considering that the service fee that the company charges is only $69.  When i attempted to call this company to rectify the situation, I got the runaround. So much for a great deal.
Given my experience, I will never use this company again.  It is the biggest rip off I have encountered in a while.   I hope future customers do their research to avoid rip offs like this one.

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It was fine. The prices for what we needed to have done were way too expensive. He left the work space clean and tidy. They could lower their prices.

Larry called on the day of service to say he would be @ our house in approximately 40 minutes. He arrived on time, was very friendly & professional. He assessed the problem we were having with the spigot & it ended up not being a problem at all, just the water to that spigot had been turned off without my knowledge! Larry told me that it appeared to be fine & working well. I decided to go ahead with the replacement since I had already paid for it through the Angie's List promotion, the spigot was 18 years old, and the caulking around it had come loose. After completing the front yard spigot replacement, Larry walked through the house to assess the plumbing throughout. Gave good helpful information without trying to push things we didn't need. He even showed us how we could flush our water heater ourselves after recommending that it be done on a regular basis. Larry was so thorough and came across very trustworthy, that my husband and I are considering the companies Plumbing maintenance plan particularly since Larry would be our plumber since he lives close to us. As you can tell we were impressed.

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I have used them for about 10 years now. I like their price, punctuality and they are decent people.

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The work was very professionally done. I unfortunately had an opportunity to use Benjamin again when a pipe in my ceiling sprung a leak four months later. While a different person came to do the work, both jobs were done professionally.

Quoted me one price and then gave me another when it came time for the bill. it was very unclear. I contacted the plumbing company, and they have agreed to refund part of the costs that I did not agree upon.
Also, they wanted to charge me another $400 to snake my sink all the way to the pipes in the wall. Very expensive.
Was extremely disappointed with this plumber and felt i was taken advantage of by not having clearly agreed upon pricing and charging prices way above market. I've had other plumbers and never had prices as high as this. $450 to spend 1 hour 15 min changing one valve and checking for leaks and sealing the trap?!
I will never use this group again. Very disappointed that it got such high ratings on Angie's List.

They did a good job and have always been dependable, tidy and on time.