Mac Medics
About us
MacMedics is an Apple Authorized Value Added Reseller (VAR) and an Apple Authorized Premium Service Provider founded in the Annapolis, Maryland area in 1989. As Apple Certified members of the Apple Consultants Network, our employees provide our award-winning and progressive style of on-site and in-lab Mac service and consulting to most of the Mid-Atlantic region via our three locations in Severna Park, Maryland, Washington DC, and Philadelphia, PA. MacMedics provides Apple service and consulting for ALL Macs, Macintosh servers, and networks in professional, government, educational, and home environments. In 2011 MacMedics purchased Apple Specialist and Service Provider macUpgrades of Bethesda, Maryland.
Business highlights
Services we offer
MacMedics is an Apple Authorized Service Provider and Apple Authorized Value Added Reseller. We offer both in and out of warranty Apple Macintosh repairs. We are most famous for our award-winning on-site service and consulting.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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Thanks again!!
I decided to look for a local company that specialized in Apple computers and found MAC MEDICS. I called them and explained the issue and the tech person thought he knew how to fix the problem. He walked me through several steps over the telephone but could not get the computer to work. Unfortunately that meant I would have to bring the computer in. I got to the store later that day and the technician who helped me on the phone came out to take a look at the computer. Fortunately it was an easy fix and he got the computer running correctly. He explained that this was a common problem that he has seen from customers. How much did he charge me, $0.00!
Wow what a company! I will definitely use MAC MEDICS in the future. In fact I purchased from them an inexpensive service plan for this computer.
"We repaired this iPad’s glass, as we’ve done many times before. The metal back of the iPad was also damaged ever so slightly, so we thought the repair would be successful without also forcing the customer to also replace the back case of this iPad 2. The repair was a success and the client picked it up. A few days later the customer was back and had broken the glass again by trying to install a tight fitting iPad case. We told the customer we’d replace the glass again free of charge as they thought there was something wrong with our repair or the glass we installed and we’d also get the iPad into their case for them as well. We replaced the glass a second time, and we ended up cracking that glass as well by trying to get it to seat properly while trying to install the case that was provided by the client. We had no way to replace the case back of this Verizon iPad 2, as that part was not available. We told the customer, that unless the back case of the iPad 2 was also replaced, the glass we installed (or anyone else) would continue to crack. We refunded the entire repair cost; we let the customer keep the new glass we installed (with small crack). The client also revealed to us after we had already performed the first repair that a 3rd party replacement warranty had also been purchased on the iPad 2. If the customer had mentioned that fact at drop off, we would have advised them to seek that route instead of a repair from us. During the repair and during the entire time the unit was here, Dana Stibolt (the owner of MacMedics) stayed in touch with the customer. Based on our communications with the customer, they gave us the impression that while they were unhappy we could not help them they were satisfied with the final resolution by us refunding their entire purchase price and letting them keep the part we installed. To us there was nothing that could be done to satisfy this customer. We’re also disappointed that in all of the review across the Internet this person left, it was never mentioned that an entire refund was given."
Licensing
State Contractor License Requirements
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