Dorrance Hardwood Floors

We couldn’t be more pleased with the work that was done. This company is a family business that obviously takes great pride in their workmanship. Freddy Dorrance was a pleasure to work with as was his entire crew. Would recommend them to anybody looking for quality work on their floors.

Freddie Dorrance was professional and informative from the very start. He provided a free assessment and quote to replace our hard wood flooring that had been scratched extensively from our dog. Mr. Dorrance recommended flooring that would be better for homes with pets and provided the pros and cons for the various flooring options. His partner and team members were professional and seemed to take pride in their work. They arrived on time daily, worked diligently and left the place clean after each day when their work was done. The floors look beautiful! We are very pleased and appreciative of their attention to detail and excellent job for our home.

This was the second project performed at our home. The floors look spectacular, the project was performed as explained, and the crew was kind and courteous. We’d definitely use them again!

Dorrance did an amazing job. I highly recommend them. My main point of contact was Freddie Dorrance, who came to my house to give me the work estimate, kept me informed throughout the process, and came to my house at completion of the work to ensure I was completely satisfied. While the work was being done, I also had contact with his business partner Ed as well as one of the workers. I have a ranch house with a basement. I needed two things done: (1) 940 square feet of hardwood floor refinishing on my entire ground floor, except for bathrooms, kitchen, and foyer, and (2) subfloor and luxury vinyl planks installed in my kitchen and foyer. I chose to have one contractor perform all of the work as both tasks seem to be related and it made more sense than hiring separate contractors. I needed all of my ground floor old hardwood flooring to be refinished. The hardwood was in bad shape with multiple problems: bubbled up planks, cracked or hole-filled planks, badly done repairs that didn't match any of the wood around them, nail holes left around the wall edges where tack strips used to keep carpet in place, worn areas, gouged areas where tile was, areas that had some kind of water damage, and all the wood had an ambered look due to previous coatings from long ago. Freddie identified my hardwood as red oak select and showed me pictures of that same kind of wood he had refinished on previous jobs; this was very helpful to getting an idea how mine would look; the pictures were beautiful. Freddie explained how all of the repairs would be accomplished, including “feathering” to ensure that the repairs don’t look different from the surrounding planks. Freddie gave me a thorough estimate and gladly answered my multiple questions. For example, I was concerned about the need to fill in all the nail holes; Freddie explained that that is included as part of the refinishing. I opted for the 5 coat system. Freddie explained that my floor will last a lifetime with proper maintenance. I needed to have vinyl flooring installed in my kitchen and foyer. Those areas also had problems. The foyer and kitchen needed to have the subfloor at the same height so that the vinyl flooring was continuous in both rooms. The foyer had only a partial subfloor that needed to be built up and the kitchen floor needed its multiple layers brought down. Freddie explained the entire process and even gave me tips on where to buy reasonably priced vinyl flooring — he suggested Wood Floors Plus — and what to look for to ensure I buy quality stuff. He even offered, and I accepted, for him to buy the subfloor material and I would be billed afterward; this was a relief as I wasn’t sure what to buy nor do I have a truck to transport the material. He helped me understand the pros and cons of the types of baseboard that I can use in my kitchen and foyer. Freddie gave me a start date for the work that was about 2.5 months out. Turns out I needed every bit of that time to prepare. I spent hundreds of hours sanding, prepping, priming, and painting almost every square inch of drywall, wood trim, and baseboard on my first floor. I wanted all the painting to be done so I didn’t risk splattering paint on my new floor. Freddie offered his cell phone number and said to feel free to call him if I have any questions or concerns. I took him up on this and asked him about vinyl flooring which I had to purchase on my own; as a result, I feel confident I made the right choice. The work was estimated to take five days but they were able to complete it in four days, a pleasant surprise. They showed up on time every day. They masked off the kitchen in plastic to keep it clean from dust. They tidied up all the work areas and their tools every day. They kept me informed throughout the process and gladly addressed my questions and concerns as work progressed. At one point, they determined that more wood needed to be repaired than originally thought, so they informed me of this and the exact additional, reasonable, cost to do the extra repairs; I approved the additional repairs of course. When the work was complete, everything was cleaned up nicely. After the work was completed on Thursday, Freddie arranged a convenient (for me) time to meet at my house, At that time we settled the final bill, which was accurate, no problems there. He also gave me a bottle of hardwood floor cleaner that he recommends and explained why he recommends it. He also gave me tips on maintaining the floor. I found this highly useful as I’ve never had a nice hardwood floor of my own, so I was a newbie in this area. He also helped me figure out how to push my stove and refrigerator back into place after the flooring was installed so that I don’t scratch my nice new floor. The end product is stunning! It turned out better than I could have imagined, especially after having lived with the floors looking like they were. They refinished everything perfectly and the workmanship is outstanding. My 50+ year old house looks like new again between the fresh floors and paint. The color of the hardwood is exactly what I was looking for and I love the satin sheen. Interestingly, I have a friend whose floors I have always loved. In fact, I've always thought I want floors like hers someday. Turns out Dorrance did her floors too. The cost of the flooring work was $7500 that Dorrance charged plus $800 I spent on the vinyl flooring and its matching shoe molding. The pictures I've included with this review are two "before" pictures that show the foyer's missing subfloor and one of the badly-done previous repairs. The remaining photos are after the work was complete.

Staff was very professional, showed up as promised, project was finished on time, did a very nice job, and cleaned everything up. I would use them again!

Everyone from Dorrance Hardwood Floors was extremely knowledgeable, professional and trustworthy. They were friendly and courteous and we enjoyed having them in our home. They had to work around a piano in one room which required multiple moves and double the time without complaint. We now have beautifully refinished floors and would not hesitate to have them do more work in the future. We highly recommend them if you are having new floors laid or existing floors refinished.

Freddie Dorrance is a true professional in every sense of the word. He came for a free estimate, gave recommendations and described what to expect with hardwood refinishing. From beginning to end, it was clear that Freddie takes a lot of pride in his work. The project was completed on schedule and the finished product is even better than expected. The crew made sure that they left my home as clean as they found it. I would definitely use this company again!

Freddie Dorrance and his crew are professional and very competent. They take great care to shield and protect the areas being worked and use the highest quality materials in the finishing. They are a family business that prides itself on personal service for every customer. I recommend them without hesitation.

Freddie Dorrance and his crew arrived on time and did a beautiful job. All details were handled flawlessly and the entire job was finished a few days ahead of schedule. Professional, efficient, and masterful job. This is a company that i can recommend without hesitation.

We love our refinished floors! The Dorrance team was professional and the quality of work was excellent. They were very neat and respectful of our house. They earned our trust and we will definitely use them again and recommend to friends.

The Dorrance team met our expectations and did a wonderful job on our large, hardwood floor project. From the moment we met Freddie, we knew that he was the right person for our job. He is super knowledgeable and friendly. He worked hard to find us the best deal for our project materials and was invaluable when helping us choose the right wood brand, color, etc. The crew members were on time and respectful of our home and family routines. Given that the company is small, the crews are smaller too, so what you may think is an appropriate amount of work to be completed may be different to the crew. Regardless, the work was completed within the estimated timeline, despite a few set backs. Freddie and Ed are extremely well connected with other local service providers and that was really helpful in that we needed some other services completed in conjunction with our new floors. Having a trusted recommendation or two really helped with our total project completion. We are very happy with our floors and would highly recommend Dorrance.

Dorrance was very responsive and communicative during the entire process. The business is family owned and operated. The installed product looks fantastic and after 4 months still looks great with no issues. The 620 board feet of red oak was finished in a natural light stain. The floor was sanded well with no damage to existing kitchen cabinets or house structure. Dorrance took care to protect my home from dust and damage. The owner was very open to discussing installation details and solving potential installation concerns. At the beginning of the installation we had what was nearly a disaster removing the pre-existing tile floor. The owner Freddie Dorrance used his contacts to locate a demolition expert who was able to remove stubborn incorrectly glued down cement board. Dorrance is not the least expensive, but they do quality work and know their business. I would definitely do business with Dorrance again, but schedule early because their work is in high demand!

My experience with Dorrance Hardwood Floors could not have gone any smoother. They did a superb job with the install and with the finish of the existing floors. Even if not all the rooms had new floors installed all of them looked new! The blending of the new floors with the old ones was remarkable. I honestly can't stop looking at my floors! They look amazing! Also, the owner, Freddie, is very knowledgeable and professional. He was on top of everything from the day we first met until the job is done. I've gotten an estimate from another company before him, but after meeting with Freddie, you get that feeling that you're in good hands. It's a family business and he takes great pride in the service and quality that he provides. An issue with the existing floors was actually uncovered in the middle of the job. I was expecting I would have to fork out more money because of this discovery, but Freddie rectified it without charging me extra. He knew I would not be satisfied to leave it as is and he didn't want to have an unhappy customer. To me, that speaks volume to the quality of service you get from Dorrance. I highly recommend them and would not hesitate to call them again for future projects. Freddie - thank you again for doing such a great job on my floors!

Freddie and his team did an outstanding job on our floors. We hired Dorrance Hardwood Floors to install approximately 1300 sq feet of hardwood flooring on the first floor of our new house. Freddie gave us great advice on choosing flooring material which probably saved us thousands. His crew, all family members I believe, showed up every day on time and ready to work. They kept a very tidy workspace and left the house spotless at the end of each day. They did a fantastic job - the floors look beautiful. I highly recommend them.

Our hardwood floors needed to be repaired, sanded and stained due to water damage from an ice maker. Dorrance was recommended by several neighbors and friends and we had them come out to quote the job. We had to get several quotes for insurance purposes and Dorrance was very competitive as well has very professional. Dorrance was excellent in helping us figure out the right week to perform the service that worked best with our schedule. We planned a few months out so we could hire movers, etc... They came out about a week before they were due to start and sanded a section of the floor and laid down several stain options for us to choose from. Dorrance ran right on schedule and started and finished the job exactly when they said they would. The floors turned out beautiful and we couldn't be happier. I highly recommend Dorrance to anyone that needs floor repair, refinishing, or install. They were highly professional with the highest quality of workmanship.

Fantastic. Great job, very professional and responsive.

Family owned and operated, no sub contractors used. Entire staff very knowledgeable and professional. They isolated the areas to be sanded, covered every cabinet with plastic. Once complete, vacuumed all walls, dusted each light fixture and even vacuumed the back of our refrigerator. And the floors looks perfect!

Dorrance was extremely professional. They were thorough in their initial consultation, and timely in all interactions throughout the process. I greatly appreciated the family-owned atmosphere and the fact that the work is not sub-contracted out. During the work, they were always timely and even finished ahead of schedule. I would highly recommend Dorrance.

We were very pleased with all aspects of the project. Freddie Torrance initially came to the house to measure and discuss the project. He was very friendly and easy to talk to. It was obvious from the start that he was an expert in the the flooring business. The project was started and finished on the exact schedule that had been agreed to. The company owners were involved from start to finish. We would definitely recommend them for any hardwood floor project.

Dorrance Hardwood Flooring is great, they finished on schedule they were very responsive and did amazing work. I would highly recommend this company

Freddie and his crew were knowledgeable, professional, and personable. They use products they believe in and ultimately, their careful work produced excellent results. We recommend them highly!

The project could not have gone better. Mr. Dorrance was responsive and punctual. The work was done professionally and beautifully. I was kept apprised of the schedule at every step along the way. I would highly recommend this company.

The best experience I've ever had with a contractor! Freddie and his team arrived on time every day and cleaned up when they were finished in the afternoon. His estimate for materials and job completion were exact. The alignment of the flooring was also exact and perfect throughout the house. We did our entire main floor and stairway and couldn't be happier.

Amazing! Arrived on time and finished early. I left the house each day and totally trusted the crew because I had used them twice before. Everything was cleaned up after the job was done and the floors are gorgeous!

Smoothly, with only one minor issue with color match. Will be resolved in a reasonable time frame. Freddie and his team are very professional. Freddie is very responsive and wants nothing more than for his clients to be totally satisfied. We have used this company off and on for more than 17 years and would not have any other company do our flooring.