B C BASSFORD MASONRY CONCRETE

Bryan and his team did a wonderful job on our front walkway and steps. They came in right on estimated costs and were even able to have the job scheduled and completed within 2 weeks of signing the contract. Very professional work and highly recommend. Pennie was also very communicative and a pleasure to work with as well!

Bryan is great until he gets the job and then he has absolutely no customer service skills. His crew repeatedly left our gate open and our dogs got out twice. I asked them three times to make sure the gate was closed behind them and to let me know if I needed to shut the dogs in the house. When I called to express my concerns Bryan never called back. His support staff said he would stop by to talk to me and he never showed up. His crew was also playing loud music in the backyard so loud I was worried about disturbing the neighbors. His support staff said when she told him he stated he gave them the speaker and it was not loud. I got news for him it was and a neighbor complained. He's a horrible business man. I do need to say the work was done as agreed. I will never do business with him again not because of the quality of his crews work but because of his poor response to my concerns. It's a good thing my dogs did not get hit by a car!!

Excellent job! Couldn't be happier with the quality and cost. Very professional. Left the lawn looking good. They could have been more responsive but they were in the middle of an audit and they only have one person running the office. After the audit the responsiveness was fine.

My experience with BC Bassford was horrible, they put my project behind schedule by 8-10 weeks and were very unreliable and failed to show or honor their commitments on a regular basis.  The crew would routinely stash their trash inside the block walls as they were building, and even urinated in bottles and left them in my backyard.  The equipment used by the mason were in bad repair and leaked oil severely all over my driveway.  My foundation ended up being out of square and has already started to crack in several places.  We discovered after the ground settled that they failed to properly waterproof the foundation and I have been battling water issues in the new basement.  Bryan the owner also fabricated "extra" charges and threatened a mechanics lien if his charges were not paid.  I am in the process of reporting this company to the BBB.

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