East Coast Window Installers, Inc.

What a wonderful Company. The owner is very involved and always there to answer my questions. The installers were very professional. I would 100% recommend.

Initially, it went well, except for one window that they could never get right. It had to be replaced once, and when the window failed again Dale O'Roark showed his true colors. I ended up having to go through the Maryland Attorney General Customer Protection Division for litigation because Dale totally shut down and became uncooperative. I cannot in good faith recommend him to anyone nor would I ever hire him again.

Initial install of the windows went relatively well, except the contractor/owner, Dale O'Roark mismeasured a window that had to be re-done, delaying installation. That same window failed a couple of years later and was replaced per the warranty provided by the contractor (not without complaint from Dale O'Roark). The window has since failed a second time and the contractor is being uncooperative in honoring his warranty. He has side-stepped efforts made through the Better Business Bureau forcing us to go through the Office of the Attorney General for the State of Maryland to find a resolution. Buyer beware – Dale O'Roark is an unprofessional curmudgeon who does not honor his word.