HANDS OF TIME CLOCKS

Ben did a great job and was on time and extremely thorough. I would highly recommend him for anything to do with your clock. Clocks appear to be his passion and his customers satisfaction are just as important.

The repair fellow was on time and informative and professional. Learned a lot of what to do to maintain the clock. He fixed everything up to working order again and checked its function overall. The clock ended up not needing repair, just regular maintenance. Working great!

Very well. Will never use anyone else.

very well nice to have a clock repair services

- On Time - Knowledgable - Professional - Helpful: Took the time to do the job well and to teach me what I needed to know to keep the clock in good running order.

Excellent! Gregory knew a tremendous amount about clocks. At first, he wasn't quite sure if he would be able to restore the clock but he was able to and it functions perfectly now. He informed me that grandfather clocks need to be cleaned every 3 years which is something I did not previously know. A couple weeks later, I noticed the clock was running slow so I called the store and they walked me through how to fix the time so it would be accurate.

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I was exceptionally pleased with the service--from response time to completion of the job. The clock had not been regularly maintained and after 30 more than years was beginning to show signs of wear--imagine that! I got a mini-lesson on the inner workings of the clock as the situation was explained to me in detail and I was shown the wear on the moveable parts. There were no surprises in the cost or time estimate to complete the job. Both were exactly as quoted, based on a phone consultation and assessment. I did, however, understand that if maintenance and repair required more than we anticipated, it may cost more. The phone assessment was accurate, and accordingly, the repair cost was exactly as quoted. The price was very fair. I'm so glad that I contacted Hands of Time. I feel very comfortable and satisfied with the service and will continue to use them for all clock maintenance and repairs.

This clock is a family heirloom and this is its fourth move. It had not been wound for months. Staff removed the works and chimes and packaged them securely for the moving company. After the move they unpacked it, cleaned the works, lubricated them, reassembled them, wound the clock, and set it running. They told us a few details about the make and condition of the clock.

I emailed them in April and they got right back with me. I went in within a few days and dropped off the clock. I put down half for the deposit. It wasn't suppose to be ready until August but it was ready by the end of June. August seemed like a long time to wait for the repair but I would rather them give me the latest date and have it ready earlier than thinking it should be ready and having to wait. They repaired the inner workings and cleaned it. They even called me with a question right before it was ready to ask if I wanted something else fixed or if I wanted it left that way. The price did seem a little high to me in comparison with purchasing a replacement clock but I don't really know the going price for fixing clocks. I thought they were very nice and pleasant to deal with.

Kenny took the movement out and oiled and cleaned my grandfather clock for two hours. This was by far the best cleaning my grandfather clock has had. I would reccomend Hands of Time again.

I've been going there for years. They are amazing and they do a nice job. The gentleman is Ben Johnson. He is a young guy in his 30's. He is a great guy and he does a great job. I recommended him to a friend. I have several clocks from them. He cleans the clock out and it is amazing how many Q-tips he used. He used a bag of Q-tips; I was shocked. He takes the guts out and brings it back to life. They have an amazing staff. The guys are incredible. He is coming back Saturday to replace the pendulum. I was telling Ben about a friend that has a one-of-a-kind grandmother's clock that hasn't been working in a few years and his eyes lit up like Santa Claus. He is dying to bring it back to life and give it a heartbeat again. He is a great guy and he is a good friend.

They are very knowledgeable, professional and honest. Every clock was returned in excellent working order, and they took time to clean the cases as well as the inner workings.

They told us that it would be several months due to a backlog of work and that's where we've left it. Our final rating will depend on the final product.

Perfect! They set an appointment time and came exactly on time. John L. explained everything and took a lot of time to make sure things were right. He not only did the standard service he repaired the strike mechanism for no extra cost. He identified a missing part and found it in the shop and I picked it up for no charge. I subsequently found that the strike for 12 and 2 was only striking once. I called and explained to John and he agreed to come out again to rectify this. He arrived again exactly on time and took almost 2 hours at no charge to figure out what was happening and fix the problem. He also put in the missing part all for no charge. I would uncategorically recommend Hands of Time to service any grandfather clocks. This clock was one I made for my Dad almost 30years ago. When my Mom recently passed I inherited the clock and brought it here from NY. I am extremely proud of it and to hear it chime and strike correctly brings me great joy and satisfaction. Thanks John!

They greeted me promptly, examined the clocks and discussed different levels of repair. I thought their advice was fair and they did not try to drive up the price. They include keeping the clocks for a week or two after the repair to make sure it is running properly. They completed the repair ahead of the estimated time

The staff has been very personable and professional. They have delivered the repaired clocks at the quoted price even though it was very clear it cost more than the estimate. We would highly recommend them.

They called me with a $1400.00 estimate for a over haul of the clock.When I ask how much for just the gear repair that I came in for I was told they wouldn't do it. They wanted the whole job or not at all.When I called frist they said that they do repair wooden gears.I told them I just had it service and it ran fine but the man didn't repair gears and was todd to bring the clock to them and they would take care of it. Now they say NO.They are all about MONEY.

Very knowledgeable and professional. Completed work while i waited in less than 30 minutes.

They were prompt, professional and responsive. They did a good job.

The technician from Hands of Time came to the house and disassembled the clock,serviced the movement and reassembled the clock. For the first time in years the chimes and the strike are working again, The work was done very carefully and professionally. He was very thorough in all aspects of this job--from taking the clock apart to lubricating the moving parts to adjusting the timing and to checking the reassembled clock. He explained everything he did and gave us useful information on the care of the clock.

We have a very old clock that was not working. They came out and fixed it in about thirty minutes. They did an excellent job and we haven't had any problems with the clock now. I would grade them high on all categories.

They were very responsive, punctual and professional. They came home immediately after I called them and fixed the clock. I think they did a very good job and I was very happy with the results.