TREETECH

"Dear [members name], While we appreciate your review of Treetech Inc, your facts are not completely true. Your husband did hire us for the removal of dead trees for the price of $900. We completed the work on Jan 17, 2014. You are correct in the fact that an invisible fence was damaged, however, prior to the work being started, [members name] asked your husband if there was anything that could be damaged since the trees were so dead, they were too hazardous to be climbed. [Members name] assured that there was nothing that could be hurt in that wooded area. When the dead pieces were dropped, we told your husband that some sort of line had been broken. He confirmed it was an underground dog fence, of which we had no prior knowledge of, but said don't worry about it. You are right about the four foot section being left and notched and you are correct in that being a miscommunication with the groundsman and for that we certainly apologize. The four foot sections are completely strong enough to withstand a carving that it was intended for. The wood to be milled was loaded and taken to my shop, free of charge, as I was directed by your husband, but he has never said anymore about that. At this time, it is still there waiting for a go ahead by you two. A bill was sent out after the work was completed, along with a second notice nearly 60 days after the fact, and only then, was it brought up about the $102 repair to the underground fence. We immediately called your husband back went over the scenario again, and while we didn't say, "not our problem" we did ask [members name] how we would have known about the underground fence when we our communication indicated otherwise. [Members name] response was, "You wouldn't have." We strive for satisfied customers and have in fact on previous occasions had to make repairs on damages incurred by our staff, however, we strongly feel this is not one of them and relayed that information to [members name] on the phone. Also confused as to the writing of this review by [members name] when there was never any communication with her whatsoever. We stand by our reputation and feel it speaks for itself for many of our satisfied customers over the last 20 years."